Review from Steven S (Son of Resident) published on 10 June 2019
Submitted via Website • Report

Overall Experience

I have been very pleased with the standard of care my Dad has received since moving into residential care here. The staff are very motivated and have built up an excellent relationship with my Dad and I feel that his needs are being met very well. There is always a nice, welcoming feel in the home with

frequent and varied activities and it is reassuring to see that staff turnover is very small so that all staff are familiar, which is a real bonus.
My Dad was in respite in another local care home, fortunately, we had the opportunity to move him into Swallownest. The difference in care is unbelievable. As a family, we are happy and can now relax knowing my Dad is in safe caring hands.
Thank you to everyone at Swallownest.

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Review from Ian S (Son of Resident) published on 20 May 2019
Submitted via Website • Report

Overall Experience

Swallownest Care Home take care of all the needs of the residents and treat them individually. They're always there to help whatever their needs and talk and treat residents with the respect they deserve.
The surroundings are very homely and they all have their own individual rooms which they can make

their own home from home.
They serve up a variety of lunches, teas, and breakfast, catering to all their individual tastes.

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Review from Denise P (Daughter of Resident) published on 9 May 2019
Submitted via Postal Card • Report

Overall Experience

Mum is well cared for. I spoke to the nurse, who reassured me about Mum's crying outbursts and her ongoing health problems.
I observed staff speaking to Mum cheerfully and getting her out of crying spells, which she had quite a few of, on this visit.
The wellbeing coordinator was very helpful and

gave me more memory card games to do with Mum, which helps to focus her mind and memory, but also gives us a positive shared experience and aids us talking about things we remember from our past.

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Review from Doreen S (Daughter of Resident) published on 2 April 2019
Submitted via Website • Report

Overall Experience

From day one, mum was made welcome and made to feel that it was her home. She was well cared for and treated her with respect and dignity. All staff work extremely hard and always say Hello. The care here compared to mum's old home was second to none. The home is clean and the food is good quality and

varied. The staff were there and supported our wishes. I can say the facilities in the home are great. Plenty of shows, events and external visits. The care coordinator likes to take the residents out and they have good links with the local community.
I have just been informed that the minibus has been removed. This will affect the residents' getting out to local events and the seaside. The transport was used every week, on numerous occasions. I do hope that HC One will see that this is a mistake and reinstate the much-needed bus.

Please pass on a big thank you to all of the staff for all their hard work in making the home feel a Home and not an institution.

Reply from Clare Sheehan, Careline Advisor at Swallownest Care Home

Thank you for your review and for making us aware of your concerns regarding plans for the minibus. Our current minibuses are 7 years old and in need of replacement. We have reviewed options for replacement of the minibuses and explored the possibility of sharing them whilst ensuring we could meet the needs of our Residents during times when the minibus might be elsewhere. For most homes, the minibus is used just a few times a week whilst in others they are used more often, for a few hours each day. By using our buses in a different way, we want to ensure we do not compromise how we support our Residents, but also allow us to make better use of each bus. Some of our homes have already been operating a shared minibus approach over the last 2 years and we have found this works well in most locations, especially as it has allowed the homes to share drivers. The replacement bus will be used across 7 days and there will be an organised system of booking in advance to help support the homes the bus is allocated to. We are confident that once the new system is embedded Residents will continue to have good access to a minibus to take them out and about.

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Review from Anita W (Daughter of Resident) published on 16 November 2018
Submitted via Website • Report

Overall Experience

My mother transferred here from another nursing home in Sheffield also belonging to the HC1 group. The difference is unbelievable The care she is receiving here is second to none. The manager and her entire team are exceptional. The lady in entertainments has boundless energy and makes time for everyone.

The care team are terrific treating everyone as an individual and with such devotion can't thank them enough. The place is spotlessly clean so a massive thanks to the domestics. The kitchen team produce marvellous meals for the residents and cope with everyone needs diabetic, vegan and fussy eaters they too deserve some recognition. A massive thank you. You have brought a smile back to my mum's face xx

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Review from David J (Son-in-law of Resident) published on 6 November 2018
Submitted via Postal Card • Report

Overall Experience

Very good care home. Visit my father-in-law regularly. He is happy and well looked after he is 97. Good staff, friendly and home managed well. No problems at all.

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Review from Valarie T (Sister of Resident) published on 25 October 2018
Submitted via Postal Card • Report

Overall Experience

My brother had a weeks respite. The best care home from the minute you enter, I felt passion as soon as I entered.
Very well looked after.

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Review from E S (Daughter of Resident) published on 25 October 2018
Submitted via Postal Card • Report

Overall Experience

The carers at Swallownest care home have all helped to bring my father to life again. Prior to coming in here there were parts of my dad's personality lost that I didn't think as a family we would ever see again, but because of their caring, professional approach we have my dad back again. We looked

at a few homes and we knew this was the right choice.

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Review from Tom P (Son of Resident) published on 11 September 2018
Submitted via Website • Report

Overall Experience

My dad has just been in respite, he was very well looked after, great food, lovely room, friendly staff. We cannot fault the home and would use it again without any hesitation, the best we looked at by a mile.

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Review from Glenice B (Sister of Resident) published on 6 September 2018
Submitted via Website • Report

Overall Experience

My sister has been in the home for 3 years she is very happy and settled, I cannot praise the home enough, she came from another care home where she was not happy she has improved so much since coming to Swallownest, staff are amazing she could not have better care, the home is managed very well ,

nothing is to much trouble and so clean no smells . lots of activities and outings I wish she had come to this home first, if you would like to call me on my mobile I will tell you how good it is, FANTASTIC, Manager always happy to talk to you,, cannot praise the home enough.

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Review from Josie C (Friend of Resident) published on 4 September 2018
Submitted via Postal Card • Report

Overall Experience

I visit Swallonest Care Home. I feel very welcome when I visit. I also help with the home's fundraising. My mum was in Swallownest Care Home and she was very happy there.
I have quite a few friends living in the home now. I would certainly recommend this home.

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Review from John D (Friend of Resident) published on 4 September 2018
Submitted via Postal Card • Report

Overall Experience

I have friends in the home. I am made welcome when I visit. I see friends of the home when they come to our local coffee morning

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Review from Eunice R (Friend of Resident) published on 4 September 2018
Submitted via Postal Card • Report

Overall Experience

I cannot praise this home enough. I visit regularly and all I see is positive things. Activities are fantastic. So clean and everyone is well cared for. I would recommend this home to anyone. A very friendly manager and staff, always smiling and food always smells and looks delicious. Nothing is too

much trouble for anyone who works at the home,

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Review from Richard M (Son of Resident) published on 22 August 2018
Submitted via Website • Report

Overall Experience

My mum has lived at Swallownest since July 17 as a permanent resident but before had 16 weeks respite in 2016.
Staff are very good, good activities well organised.
Much more happens here than in other homes, we as the family get involved, are encouraged to get involved, and spend quality time with

my mum, I cannot fault this home.
Love the home as a minibus and residents get lots of opportunities to go out and about and mix with other people.
The manager has an open door policy and you always see her interacting with residents, it's great to see.
The home is very clean no odours, I enjoy coming to the home, it's a pleasure.

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Review from Martin H (Son of Resident) published on 17 August 2018
Submitted via Postal Card • Report

Overall Experience

Swallownest is an excellent home. My mother has been in two and a half years and we (as a family) are extremely happy with the care and attention she is receiving.

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Review from Judith S (Daughter of Resident) published on 10 August 2018
Submitted via Postal Card • Report

Overall Experience

The home was very clean and tidy. There were several lounges to relax in. The staff were very friendly and helpful. The entertainment was pretty good. In the last few days of my Mum's life, we stayed around her bed most of the time and the staff couldn't do enough for us. The main nurse that saw Mum

was brilliant. When my Mum passed, they dressed her and made her look lovely. When the funeral director took my Mum away, they lined up to pay their last respects. So glad my Mum spent her last 2 weeks in this home.

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Review from Nicola R (Niece of Resident) published on 10 August 2018
Submitted via Postal Card • Report

Overall Experience

All the staff are extremely helpful and willing to go above and beyond. Everyone is always friendly and cheerful. It is not a care home, its a home. The Wellbeing coordinator is an absolute star. She is relentless when it comes to keeping the resident soccupied and happy. The food is excellent and perfect

for the age of my Aunty.

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Review from Gerardine S (Daughter of Resident) published on 10 August 2018
Submitted via Postal Card • Report

Overall Experience

My Mother entered the home for end of life care. The staff were respectful, caring both of my Mum and of her family when we visited at all hours of day and night. My Mother looked the happiest she had looked for many months and the manner of her passing was painless and loving. We, the family, are extremely

grateful to the staff for giving us this reassuring memory of our Mum in her last weeks of life. A big thank you.

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Review from G B (Son of Resident) published on 3 August 2018
Submitted via Postal Card • Report

Overall Experience

Mum has been in Swallownest care home for 9 years, where she got and still gets the best of care. All the staff are great and go out of their way to be helpful.

The activities which are available for residents to be part of are well organised.

Many thanks to everyone.

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Review from Derek T (Son of Resident) published on 1 August 2018
Submitted via Postal Card • Report

Overall Experience

I couldn't have wished for a more friendly, helpful greeting when first visiting the nursing home when my 98-year-old mother required more care than I could provide. The manager and nursing staff all gave mother excellent care, help and attention, especially as she became more confused and occasionally

disgruntled. They always managed to cheer her up, have a laugh and a joke and just a chat from time to time. Mum was quite reticent when meeting new people but all the staff helped her to feel part of a family. I can't praise them enough. They all work extremely hard. It is a very busy nursing home but the staff always make time for you and nothing is too much trouble for them.

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Swallownest Care Home

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