Review from Martin H (Son of Resident) published on 17 August 2018
Submitted via Postal Card • Report

Overall Experience

Swallownest is an excellent home. My mother has been in two and a half years and we (as a family) are extremely happy with the care and attention she is receiving.

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Review from Judith S (Daughter of Resident) published on 10 August 2018
Submitted via Postal Card • Report

Overall Experience

The home was very clean and tidy. There were several lounges to relax in. The staff were very friendly and helpful. The entertainment was pretty good. In the last few days of my Mum's life, we stayed around her bed most of the time and the staff couldn't do enough for us. The main nurse that saw Mum

was brilliant. When my Mum passed, they dressed her and made her look lovely. When the funeral director took my Mum away, they lined up to pay their last respects. So glad my Mum spent her last 2 weeks in this home.

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Review from Nicola R (Niece of Resident) published on 10 August 2018
Submitted via Postal Card • Report

Overall Experience

All the staff are extremely helpful and willing to go above and beyond. Everyone is always friendly and cheerful. It is not a care home, its a home. The Wellbeing coordinator is an absolute star. She is relentless when it comes to keeping the resident soccupied and happy. The food is excellent and perfect

for the age of my Aunty.

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Review from Gerardine S (Daughter of Resident) published on 10 August 2018
Submitted via Postal Card • Report

Overall Experience

My Mother entered the home for end of life care. The staff were respectful, caring both of my Mum and of her family when we visited at all hours of day and night. My Mother looked the happiest she had looked for many months and the manner of her passing was painless and loving. We, the family, are extremely

grateful to the staff for giving us this reassuring memory of our Mum in her last weeks of life. A big thank you.

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Review from G B (Son of Resident) published on 3 August 2018
Submitted via Postal Card • Report

Overall Experience

Mum has been in Swallownest care home for 9 years, where she got and still gets the best of care. All the staff are great and go out of their way to be helpful.

The activities which are available for residents to be part of are well organised.

Many thanks to everyone.

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Review from Derek T (Son of Resident) published on 1 August 2018
Submitted via Postal Card • Report

Overall Experience

I couldn't have wished for a more friendly, helpful greeting when first visiting the nursing home when my 98-year-old mother required more care than I could provide. The manager and nursing staff all gave mother excellent care, help and attention, especially as she became more confused and occasionally

disgruntled. They always managed to cheer her up, have a laugh and a joke and just a chat from time to time. Mum was quite reticent when meeting new people but all the staff helped her to feel part of a family. I can't praise them enough. They all work extremely hard. It is a very busy nursing home but the staff always make time for you and nothing is too much trouble for them.

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Review from Carol S (Daughter of Resident) published on 20 July 2018
Submitted via Postal Card • Report

Overall Experience

My Mum went into Swallownest Care home for 2 weeks respite. I can recommend it very highly. Every one of the staff is kind, caring, friendly and considerate. The home is excellent, very clean, good meals, plenty of activities for the residents. It was a good experience for my Mum's first time in a care

home and we will use it again in the future.

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Review from Jeffrey C (Son of Resident) published on 5 July 2018
Submitted via Postal Card • Report

Overall Experience

I have found the home to be extremely well run. Clean and all employees are capable of their duties. My father is extremely well looked after and wants for nothing over 24 hours.

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Review from Jean B (Daughter-in-law of Resident) published on 14 June 2018
Submitted via Postal Card • Report

Overall Experience

My mum-in-law has settled in lovely after moving in for respite. She didn't want to return home. She has never looked so well and happy.

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Review from Audrey S (Daughter of Resident) published on 1 June 2018
Submitted via Website • Report

Overall Experience

I cannot praise the staff at Swallownest Care Home highly enough. Mum was in for 2 weeks before ascending. I went to see the home - 1 of 3 we had to choose. Instantly I loved the reception area and the open bright lounge area and the quirky 'Phone Box / Tardis' lift. I was pleased to see that residents

were not all sat in a circle like I have seen in many homes. The words written on walls were very inspiring and uplifting.
Staff are very caring, compassionate, respectful and attentive. It was lovely to see their interaction with the residents - the residents laughing and dancing with them. Residents were clean and there was no smell of urine which many homes have.
It was lovely to see animals visiting the residents not to mention the wonderful entertainment. Mum's last week 5 of us kept her company - we were well supplied with food and drink. I would like to say a big thank you to all staff who made the last 2 weeks of mum's life and after the best in many months.

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Review from Ann U (Sister of Resident) published on 30 May 2018
Submitted via Postal Card • Report

Overall Experience

It is a pleasure of visit my sister as everyone is so pleasant and caring.

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Review from Joanne M (Daughter of Resident) published on 30 April 2018
Submitted via Website • Report

Overall Experience

Swallownest Care Home is the best and most caring care home I have experienced. I am so glad my mum spent the short time she had left at such a wonderful establishment. The whole team were amazing. I'd like to give a special mention to the manager and a particular nurse and a carer who took the time

to talk to us to ensure all our needs were met. The catering staff looked after mum and the family well when we visited, I was allowed to stay with mum for the last few days and am very grateful to be given the opportunity. Mum had a wonderful time at the home and the entertainment was fantastic. Mum lit up in the short time she was there. The staff went over and above right to the end. Thank you for making mum's time very special.

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Review from P G (Daughter of Resident) published on 30 April 2018
Submitted via Postal Card • Report

Overall Experience

My father was a resident for 2.5 years and was always very well cared for. The staff were always conscious of his various needs and difficulties. The carers did an excellent job looking after him, in a friendly and professional manner.
The home communicated with me whenever there was a need or problem.

The carers and nursing staff often went over and above the call of duty. Swallownest Care Home has a happy and warm atmosphere, where residents are treated with respect and feel safe.

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Review from J W (Son of Resident) published on 7 March 2018
Submitted via Postal Card • Report

Overall Experience

Very professional staff sets them above other care home companies. Nursing staff dedicated and fully aware of my father's needs. Always keen to keep you updated on his general state of health. Home modern clean and tidy. Excellent choice of food and activities. Very impressed with the first 6 months

of Dad's time here.

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Review from Margaret D (Sister of Resident) published on 2 March 2018
Submitted via Postal Card • Report

Overall Experience

I find the staff/management friendly, efficient and always prepared to talk to you.
I have only one complaint and that is that the lower car park could be marked out into bays making it easier to park as some cars are parked ad lib without thought for others and a lot of space is wasted.

Reply from Clare Sheehan, Care Advisor at Swallownest Care Home

Thank you for your review. We value all feedback as it allows us to improve our service where required. We have taken on board your suggestion of marking car parking bays and will request our maintenance operative does this when weather conditions permit. There is also another car park at the residential side of the building which provides extra parking space. Thank you for your kind comments on our home and staff team, who always strive to deliver kind care in a professional manner.

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Review from Ricky W (Son of Resident) published on 13 February 2018
Submitted via Postal Card • Report

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Could not have wished for better.

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Review from B B (Niece of Resident) published on 9 November 2017
Submitted via Postal Card • Report

Overall Experience

My experience is very good with the staff.
If I want to know anything I have only to speak to someone or they will ring me.

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Review from R T (Son of Resident) published on 6 November 2017
Submitted via Postal Card • Report

Overall Experience

During my father's stay, which was only 28 days, we feel that he had the best care possible.
His last days were treated with care, dignity and we know he felt the same, which was a big comfort to his family.

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Review from R S (Husband of Resident) published on 26 June 2017
Submitted via Postal Card • Report

Overall Experience

Having sat many hours in the lounge and restaurant with my wife, I must compliment the staff on the compassion they show when dealing with the residents.

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Review from V B (Daughter of Resident) published on 2 June 2017
Submitted via Postal Card • Report

Overall Experience

Good care is given, staff always pleasant and friendly.
Mum's problems are always tried to be sorted, wherever possible.

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Swallownest Care Home

Care Provided by Swallownest Care Home

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