Swallownest Care Home

Chesterfield Road, Swallownest, Sheffield S26 4TL
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9.7 119 Reviews
  • Swallownest Care Home, Sheffield
Swallownest Care Home, ideally located in the attractive village of Swallownest, just four miles from Rotherham, supports older people to lead their best lives with personalised residential and nursing care.

A purpose-built, welcoming home with single and en-suite bedrooms, a hair salon, minibus for day trips out and pretty enclosed garden, Swallownest is a lovely space for residents to enjoy their later years with the peace of mind that they've got round-the-clock support from an experienced and compassionate team.

Getting to know residents, the care team take the time to design plans around their individual needs and preferences, consulting with loved ones too. They focus on ensuring residents lead a happy quality of life, including connecting with the wider community, spending time with others residents or enjoying the peace and quiet if they prefer.

Everything at Swallownest is overseen by the brilliant home manager, who goes above and beyond to ensure residents are supported to lead their best lives at Swallownest.

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Care Provided by Swallownest Care Home

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 65 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Colitis & Crohn's Disease
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Muscular Dystrophy
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Janette Myers (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (65)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2017

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Swallownest Care Home Reviews (119)

Total of 119, showing 81-100
9.7

Swallownest Care Home has a Review Score of 9.7 (9.724) out of 10, based on 17 reviews in the last 2 years. Over all time Swallownest Care Home has 119 reviews.

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Review from Carol S (Daughter of Resident) published on 20 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum went into Swallownest Care home for 2 weeks respite. I can recommend it very highly. Every one of the staff is kind, caring, friendly and considerate. The home is excellent, very clean, good meals, plenty of activities for the residents. It was a good experience for my Mum's first time in a care
home and we will use it again in the future.

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Review from Jeffrey C (Son of Resident) published on 5 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the home to be extremely well run. Clean and all employees are capable of their duties. My father is extremely well looked after and wants for nothing over 24 hours.

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Review from Jean B (Daughter-in-law of Resident) published on 14 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum-in-law has settled in lovely after moving in for respite. She didn't want to return home. She has never looked so well and happy.

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Review from Audrey S (Daughter of Resident) published on 1 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I cannot praise the staff at Swallownest Care Home highly enough. Mum was in for 2 weeks before ascending. I went to see the home - 1 of 3 we had to choose. Instantly I loved the reception area and the open bright lounge area and the quirky 'Phone Box / Tardis' lift. I was pleased to see that residents
were not all sat in a circle like I have seen in many homes. The words written on walls were very inspiring and uplifting.
Staff are very caring, compassionate, respectful and attentive. It was lovely to see their interaction with the residents - the residents laughing and dancing with them. Residents were clean and there was no smell of urine which many homes have.
It was lovely to see animals visiting the residents not to mention the wonderful entertainment. Mum's last week 5 of us kept her company - we were well supplied with food and drink. I would like to say a big thank you to all staff who made the last 2 weeks of mum's life and after the best in many months.

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Review from Ann U (Sister of Resident) published on 30 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is a pleasure of visit my sister as everyone is so pleasant and caring.

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Review from Joanne M (Daughter of Resident) published on 30 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Swallownest Care Home is the best and most caring care home I have experienced. I am so glad my mum spent the short time she had left at such a wonderful establishment. The whole team were amazing. I'd like to give a special mention to the manager and a particular nurse and a carer who took the time
to talk to us to ensure all our needs were met. The catering staff looked after mum and the family well when we visited, I was allowed to stay with mum for the last few days and am very grateful to be given the opportunity. Mum had a wonderful time at the home and the entertainment was fantastic. Mum lit up in the short time she was there. The staff went over and above right to the end. Thank you for making mum's time very special.

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Review from P G (Daughter of Resident) published on 30 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident for 2.5 years and was always very well cared for. The staff were always conscious of his various needs and difficulties. The carers did an excellent job looking after him, in a friendly and professional manner.
The home communicated with me whenever there was a need or problem.
The carers and nursing staff often went over and above the call of duty. Swallownest Care Home has a happy and warm atmosphere, where residents are treated with respect and feel safe.

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Review from J W (Son of Resident) published on 7 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very professional staff sets them above other care home companies. Nursing staff dedicated and fully aware of my father's needs. Always keen to keep you updated on his general state of health. Home modern clean and tidy. Excellent choice of food and activities. Very impressed with the first 6 months
of Dad's time here.

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Review from Margaret D (Sister of Resident) published on 2 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff/management friendly, efficient and always prepared to talk to you.
I have only one complaint and that is that the lower car park could be marked out into bays making it easier to park as some cars are parked ad lib without thought for others and a lot of space is wasted.

Reply from Clare Sheehan, Care Advisor at Swallownest Care Home

Thank you for your review. We value all feedback as it allows us to improve our service where required. We have taken on board your suggestion of marking car parking bays and will request our maintenance operative does this when weather conditions permit. There is also another car park at the residential side of the building which provides extra parking space. Thank you for your kind comments on our home and staff team, who always strive to deliver kind care in a professional manner.


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Review from Ricky W (Son of Resident) published on 13 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Could not have wished for better.

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Review from B B (Niece of Resident) published on 9 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience is very good with the staff.
If I want to know anything I have only to speak to someone or they will ring me.

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Review from R T (Son of Resident) published on 6 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

During my father's stay, which was only 28 days, we feel that he had the best care possible.
His last days were treated with care, dignity and we know he felt the same, which was a big comfort to his family.

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Review from R S (Husband of Resident) published on 26 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having sat many hours in the lounge and restaurant with my wife, I must compliment the staff on the compassion they show when dealing with the residents.

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Review from V B (Daughter of Resident) published on 2 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good care is given, staff always pleasant and friendly.
Mum's problems are always tried to be sorted, wherever possible.

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Review from C B (Granddaughter of Resident) published on 30 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My grandma has been well looked after and supported while staying here. Plenty of activities have been provided for her to complete and join in. She enjoys the trips out to cafe etc... and will always relate back to these in conversations.
She enjoys the communal areas and sitting with the other residents.

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Review from K M (Son-in-law of Resident) published on 13 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Many of you reading these reviews many be concerned about moving your loved one into residential care. Our family too felt that way in January 2017 when my Mother-in-law became ill. Having seen media coverage about care homes, we wanted to find the right place.
Swallownest Care Home was recommended
to us and we are so glad it was. The staff are so caring and patient, nursing care is excellent, food wonderful, with facilities to suit all needs. Activities are so varied and inclusive for all. Nothing is too much trouble - for residents or their families. Her living here has allowed us to enjoy the time we've had left with our mum, free from usual daily tasks. This time was precious. If you are lucky enough to get a place here, you will have no worries at all.

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Review from H H (Resident) assisted by family/friend published on 30 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In general, care is brilliant from members of staff. But when there are staff shortages, this does have an impact on quality of care received.

Reply from HC-One, Careline Team at Swallownest Care Home

Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services. The home has above average staffing to provide a person-centered approach to care delivery, unfortunately, there may be times when Residents require extra support due to ill health and at these times it may appear that staff are in short supply. The home is always staffed in alliance with the dependency status of our Residents and this also enables us to provide dignified end of life care, when required. Our home also has a number of volunteers that visit on a regular basis and provide excellent one to one therapies which are not always acknowledged by other family members. The manager has an open door policy where she is available to listen and resolve any concerns.


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Review from Denise W (Wife of Resident) published on 29 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Good, friendly, compassionate, caring staff. My husband was cared for very well. He made very good progress while here. He enjoyed the activities and outings. From my point of view, I wish it was more secure and he could have remained.

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Review from R K (Daughter of Resident) published on 24 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Caring home, lovely staff, though occasionally in short supply due to no fault of their own. There is so much to do, caring beautifully for a wide range of individual needs. Support for the family as well as resident. Opinion and views of family etc... taken on board and acted upon appropriately.
Well
maintained home, but would probably benefit from more rooms with ensuite showers etc...
Overall very pleased with the standard of care.

Reply from HC-One, Careline Team at Swallownest Care Home

Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services. The home has above average staffing to provide a person-centred approach to care delivery, unfortunately, there may be times when Residents require extra support due to ill health and at these times it may appear that staff are in short supply. It is lovely to see how much you appreciate our team and that you have identified the dedication and support that they provide to our Residents and family members. Our home is well maintained and has a number of en suite facilities and excellent communal bathing areas where Residents enjoy quality time. Where ever possible the home adds facilities to improve the lives of our Residents however there are structural limitations and constraints.


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Review from M A (Son of Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The transition from intermediate care was made very easy by the friendly and helpful staff. I feel confident that dad will be happy, safe and cared for at Swallownest Care Home.

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Current Review Score: 9.7 (9.724)

Overview of Review Score

The Review Score of 9.7 (9.724) out of 10 for Swallownest Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.724 for Swallownest Care Home is calculated as follows: ( (153 Excellents x 5) + (39 Goods x 4) + (6 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 199 Ratings = 4.724

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Swallownest Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Apr 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (8)

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Meet the Team (1)

Jan

Jan Myers

Job Title: Home Manager

Introducing Jan Myers
Home Manager at Swallownest, Sheffield


What does ‘kindness’ mean to you?


“Be the change you wish to see in the world, be kind, stay humble, work hard and keep smiling”


As a Registered Nurse, Jan has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards of care and quality of life for Residents.


Jan closely shares HC-One’s vision is aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Jan remarked:


“I am passionate about delivering the highest standards in care and the quality of life for Residents and I am so proud of my team and the kind care we provide as a whole, to all that enter our home.”


Outside of work, Jan enjoys spending quality time with her family, especially her grandchildren, who she says are, “The greatest gifts that I have ever been given in life.”


If you would like to find out more about Swallownest, Jan would be delighted to have an informal discussion with you to answer any questions and provide further information.