Alexander Court Care Home

2 Lydgate Court, Lydgate Lane, Crookes, Sheffield S10 5FJ
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9.5 63 Reviews
  • Alexander Court Care Home, Sheffield
Alexander Court Care home has a team of trained staff who ensure each residents’ privacy and dignity is maintained at all times.

Trained, caring staff give people the support they need.

Residents can enjoy a wide range of activities to suit their interests.

Healthy, delicious food is served that meets residents' dietary requirements.

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Care Provided by Alexander Court Care Home

  • Primary Care Categories
  • Eating Disorders
  • Learning Disability
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 56 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Asperger Syndrome
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Alexander Court Nursing Home Limited
  • Person in charge
  • Rachael Harford (Home Manager)
  • Admission Criteria
    • Respite residential, self funding, NHS, CHC, FNC, Nursing
    • Ages 50+
  • Room Information
    • Single Rooms (56)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (56)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Alexander Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home have an open visiting policy.


  • Parking

  • Free car parking facilities for relatives/visitors.


Alexander Court Care Home Reviews (63)

Total of 63, showing 1-20
9.5

Alexander Court Care Home has a Review Score of 9.5 (9.451) out of 10, based on 16 reviews in the last 2 years. Over all time Alexander Court Care Home has 63 reviews.

Overall Experience

  • 41
  • 17
  • 2
  • 3
  • 0

Date Published

63
5
11
16
47

Review from C O (Wife of Resident) published on 27 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I really want to appreciate the care and love the staff and management of Alexander Court Care Home are giving to my husband. They are neat and attentive to his needs.

Reply from Rachael Harford, Registered Manager at Alexander Court Care Home

Thank you for your lovely comment. We are over the moon that you and your husband are happy with Alexander Court and we will continue to ensure our staff remain caring and compassionate.


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Review from Julie G (Daughter of Resident) published on 9 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident here for just over 3 years until her death in September 2024. The care she received was excellent.
The nurses and carers were lovely and couldn't do enough for her.
She, unfortunately, due to dementia, didn't know anything about where she was but I'm sure if she did she would
have felt the same.

Reply from Rachael Harford, Manager at Alexander Court Care Home

From myself and the team we would like to thank you for your kind words, they really do make us all smile. Your mum was loved by us all and we will miss her dearly. Please know that we are thinking of you all and do not hesitate to come and pay us a visit. Thank you.


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Review from Ronnie E (Resident) published on 21 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good care in this home. All staff very helpful and caring.

Reply from Rachael Harford, Registered Manager at Alexander Court Care Home

What lovely words, thank you for taking the time to feedback on the service we provide. It was our pleasure to care for you. Thank you.


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Review from Stephen S (Resident) published on 14 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's lovely here, very friendly staff. Everyone is lovely and nothing is too much trouble.

Reply from Rachael Harford, Manager at Alexander Court Care Home

Thank you for your lovely comment, we are over the moon that you are happy at Alexander and we will continue to ensure our staff remain friendly. We love having you as part of our community.


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Review from Caroline J (Daughter of Resident) published on 8 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was in the nursing home for one and a half years.
Happy and well cared for by all the brilliant staff.
She was dubious about going in the home but quickly settled and was loved by all the staff.
Nothing was too much trouble, they used to sit and chat with Mum whilst she reminisced about her past.

Reply from Rachael Harford, Manager at Alexander Court Care Home

Thank you for your kind words. Your Mum was loved here by all of us and it was our absolute pleasure to care for her and her family. I will pass your kind words on to all the staff. Please come and visit us soon we would love to see you all. Thank you.


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Review from G V (Brother of Resident) published on 16 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff and management are very friendly and obliging and helpful.

Reply from Rachael Harford, Manager at Alexander Court Care Home

Thank you for your kind words. We operate an open door policy and we are always around to help with any concerns or queries you may have.


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Review from C J (Daughter of Resident) published on 16 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I wanted to commend a nurse who works a lot of day shifts. He is really friendly and chatty with my mum and quite clearly genuinely cares for her.

Reply from Rachael Harford, Manager at Alexander Court Care Home

Thank you for your kind words. It is so wonderful to hear that my staff are friendly and approachable. Caring is at the heart of what we do at Alexander Court so once again thank you.


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Review from M T (Son of Resident) published on 13 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

If anyone is wondering if they should choose this care home I would tell them that they would be hard pushed to find somewhere like this that puts a capital C on care.
This residential home really does care about the people who are living here, my dad had to leave home because we could no longer provide
adequate care for him, we were very sad and reluctant to have to do this, but since being here he has been so well looked after by all the staff, from the manager, the receptionist, the chef, cleaners, they all know him by name and all make him feel loved and at home.
The food is great and plentiful, it's always kept clean and have helped me and the rest of my family with any problems like appointments, booking taxis, delivery of furniture etc.
I would recommend this home to anybody who is unsure about such a large step in anyone's life, when we all become old and fragile we all need somewhere safe and loving like this.

Reply from Kelly Green, Manager at Alexander Court Care Home

Thank you for your kind words. Your dad is loved here by all of us and it is our absolute pleasure to care for him and his family.


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Review from Steven V (Son of Resident) published on 14 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful experience from the first 'hello'.
Our mum was in the late stages of terminal cancer and we could no longer care for her at home.
After a search of the local care homes, we selected Alexander Court Nursing Home.
The choice was easy to make once we had met the manager and her team of
nurses, carers, and support staff.
New owners, fresh policies, a gifted and truly caring manager and team, have changed Alexander Court into a wonderful home for residents and patients needing 24-7 care.
My wife and I were at the care home every single day and saw the consistency of service.
Mum was very happy, comfortable and received such warm, personal care.
The facilities were always clean and tidy, the kitchen was immaculate and the cooks produced lovely meals and even special requests to ensure that she was eating fresh and healthy meals.
Thank you to the manager, another particular member of staff, and all of the nursing and care team, for your extraordinary service.
A wonderful care home!

Reply from Kelly Green, Manager at Alexander Court Care Home

It was our absolute pleasure to care for your mum and a pleasure meeting both yourself and your wife. Thank you for your kind words. From myself and my staff at Alexander we send our condolences again.


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Review from Michelle M (Niece of Resident) published on 6 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I needed to move my auntie from a nursing home in a different city after her husband passed away to be nearer to family.
Alexander Court was recommended by a friend and after an initial visit, I decided to move my auntie here.
Her care became more urgent after a severe stroke last Nov (2023) and she
was cared for with dignity and comfort until she passed away recently.
I would recommend this care home, especially after the change in management.

Reply from Kelly Green, Manager at Alexander Court Care Home

Thank you for your kind words. It was our absolute pleasure to care for your auntie and I know she was highly thought of at Alexander and will be missed by the staff who cared for her.


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Review from Phyl H (Wife of Resident) published on 15 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff of Alexandra Court Nursing Home gave a superb standard of care to my husband in his final days. They were approachable, friendly and willingly did everything that was needed. I could not imagine there being better care anywhere else.

Reply from Kelly Green, Manager at Alexander Court Care Home

Thank you for your kind words. It was our absolute pleasure to care for your husband in his final days and we are happy that we were able to make your time with your husband as comfortable as possible. Myself and everyone from the Alexander Court team, again, send our condolences.


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Review from S R (Son of Resident) assisted by family/friend published on 1 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent overall standard, including all the categories below. There couldn't be a better description than the one you use to describe your organisation's ethos - "the kind care company".

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Review from J S (Daughter of Resident) published on 28 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since Mum has been at Alexander Court her cognitive behaviour has improved due to the friendliness of staff, residents and the activities team. I feel happy in the knowledge that Mum is safe, well cared for and in a clean happy environment.

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Review from M B (Sister of Resident) published on 9 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very caring and always willing to help. The facilities and activities are arranged with the residents in mind. The overall feeling of this nursing home is that nothing is too much trouble.

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Review from K H (Daughter of Resident) published on 1 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

My mother is fortunate enough to have two lovely carers who are compassionate and genuine. Mum also loves her food. However, there are issues we've had to report relating to the provision of basic care, training and monitoring of staff. Mum has been left in her wee all day, hair unkept with dirty bedclothes
and nightdress. When we buzzed for a commode, Mum was agitated, it took over 30 minutes and then we were told a commode wasn't available. Spectacles, TV remote and buzzer are left out of reach, we even found her pill on the floor. She also went hungry one day apparently she couldn't choose between two options. Staff can be abrupt when asked questions. Nil feedback from doctor visits. Weekends are worse than weekdays.

Reply from Diane Kerwin, Hospital Liaison Team Administrator at Alexander Court Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your kind comments on the carers who support your Mother. We are very sorry however to hear that you have experienced concerns around some areas of our service provision and would ask that you contact the Home Manager directly who will be more than happy to discuss your concerns in greater deal with a view to resolving these. Please be assured the safety and well-being of our residents are always of paramount importance to us.


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Review from D H (Resident) assisted by family/friend published on 30 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been a resident at Alexander Court for three years and have always been well looked after by the friendly staff. I very much appreciate the private facilities in my room but these are a little well-worn.

Reply from Diane Kerwin, Hospital Liaison Team Administrator at Alexander Court Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. We really appreciate your lovely comment on our staff team. We are sorry your facilities are looking a little worn and as per our conversation with you, we are actively recruiting a new maintenance operative for the home and as soon as they are in post, will look to resolve this issue for you.


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Review from D R (Daughter of Resident) published on 17 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

Staff are good, but a high turnover of recruitment.
Cleanliness is very poor in rooms.
Meals are not really suitable for the elderly.

Reply from Diane Kerwin, Hospital Liaison Team Administrator at Alexander Court Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Ensuring we employ the best candidates to support our homes is a priority for us and we are undergoing a full recruitment drive for the home. Until this is concluded we will use agency staff to support where necessary by block bookings of care staff and nurses who have been with us for three or more months to ensure continuity of care. Bedrooms are deep cleaned monthly, and all rooms are checked and cleaned daily with spot checks taking place throughout the day by senior staff and the Home Manager. Our leading nutritional management system, along with our hospitality specialists support us to provide healthy, well-balanced meals for those in our care. We understand that nutrition is vital to the health of our residents and so we are committed to offering them meals that are not only delicious but also nutritious. We believe the dining experience is an important part of the day for residents and we aim to ensure this is always a positive time where our residents can enjoy wholesome meals from our menu. If they would like something else, this too can be arranged.


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Review from M C (Daughter of Resident) published on 20 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is a Resident at Alexander Court and is 101 years old, soon to be 102. At the end of January, she contracted a severe chest infection and was very poorly. Unfortunately, I was on holiday abroad and could only contact by telephone, my degree of concern was such that I was preparing to fly home
early. The care and compassion provided by the carers to mum at this time was excellent. Throughout the four days that mum was very poorly I and other family members were in daily contact with the Carers and despite their busy schedule they always found time to talk and update us and confirm mum’s latest condition. Considering this was a very stressful time for me personally and the rest of our family their reassurances made the situation from a considerable distance away more bearable. I am very happy to say Mum has recovered now and continues to be cared for with dignity and respect by the home.

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Review from Rita S (Wife of Resident) published on 10 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is very clean and quiet and very comfortable. Excellent care and loving.

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Review from J T (Daughter of Resident) published on 13 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our dear mum was in Alexander Court for only three weeks until she passed away. We would like to thank everyone there for looking after her with kindness. We found everyone there to be helpful. Mum was treated with dignity. Thank you.

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Current Review Score: 9.5 (9.451)

Overview of Review Score

The Review Score of 9.5 (9.451) out of 10 for Alexander Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.451 for Alexander Court Care Home is calculated as follows: ( (99 Excellents x 5) + (70 Goods x 4) + (10 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 182 Ratings = 4.451

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Alexander Court Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 56 registered maximum number of service users is 11.2, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Dec 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Rachael

Rachael Harford

Job Title: Registered Manager and Nurse

Joined: 2024

I qualified as a Registered Nurse in 2013 and spent my first years working within the NHS on both medical admissions and critical care. It is here that I gained my clinical experience and developed the skills and knowledge required to provide excellent resident care. I then moved into Care Homes and have worked for numerous years at both the Deputy and Manager level. I have completed my Level 5 Qualification IAO Diploma in Leadership for Health and Social Care for Adults and my passion is to ensure that our residents live a life where they are valued, loved and cared for as one of our own. I want our home to feel like their home and I want their family and friends to feel welcome into our home-from-home environment.


I have an open-door policy so please feel free to come and meet me when I am in Monday to Friday.


Thank you and I look forward to meeting you all soon
Rachael


Frequently Asked Questions about Alexander Court Care Home

What types of Care is Alexander Court Care Home registered for?

Older Person Care, Respite Care, Eating Disorders, Learning Disability, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Alexander Court Care Home provide?

Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Alexander Court Care Home have?

There are 56 Single Rooms.

What are the Facilities & Services at Alexander Court Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Alexander Court Care Home to the centre of Sheffield?

1.9 mile(s) as the crow flies, distance by road may be significantly further.