Please discuss fees with the Home Manager - Self-funded nursing care is plus ~ Funded Nursing Care.
All visitors welcome.
Car park on site.
Alpine Lodge has a Review Score of 9.5 (9.509) out of 10, based on 18 reviews in the last 2 years. Over all time Alpine Lodge has 83 reviews.
Review from Pam C (Daughter-in-law of Resident) published on 9 February 2023
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Reply from Paul Millar, Marketing Manager at Alpine Lodge
Dear Pam, many thanks for taking the time to review our home. Your kind words are greatly appreciated, and I will,l of course, pass them on to the manager and the Alpine Lodge colleagues.
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Review from Eric A (Son of Resident) published on 23 January 2023
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Reply from Paul Millar, Marketing Manager at Alpine Lodge
Dear Eric, many thanks for taking the time to review our home. All feedback is welcomed and allows us to continually develop our service. Your comments have been passed on to the Alpine Lodge management team.
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Review from V H (Daughter of Resident) published on 19 January 2023
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Reply from Paul Millar, Marketing Manager at Alpine Lodge
Many thanks for taking the time to review our home. It is our privilege to care for your Mum. All feedback is welcomed and allows us to continually develop our service. Your kind words are greatly appreciated, and I will, of course, pass them on to the Alpine Lodge team.
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Review from J D (Daughter of Resident) published on 19 January 2023
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Reply from Paul Millar, Marketing Manager at Alpine Lodge
Many thanks for taking the time to review our home. It is our pleasure to care for your Mum. Your kind words are greatly appreciated, and I will, of course, pass these on to the Alpine Lodge colleagues.
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Review from Paul F (Son of Resident) published on 10 January 2023
Submitted via Website •
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Reply from Paul Millar, Marketing Manager at Alpine Lodge
Dear Paul, many thanks for taking the time to review our home. All feedback is welcomed and allows us to continually develop our service. I'll have a word with the team on the coffee situation issue, it's an important one. Your kind words are greatly appreciated and I will of course pass them on to the Alpine Lodge family.
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Review from H P (Relative of Resident) published on 9 January 2023
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Reply from Clare McCourt, Home Manager at Alpine Lodge
Thank you for your feedback. We are pleased your loved one has settled in with us and is content.
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Review from P D (Son of Resident) published on 4 February 2021
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Reply from Keeley Slack, Home Manager at Alpine Lodge
Thank you very much for your lovely review, your mum was an absolute pleasure to care for. Please take care and pop in anytime (after lockdown) to see us. I will pass your comments onto the staff.
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Review from Jan H (Daughter of Resident) published on 26 January 2021
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Reply from Keeley Slack, Home Manager at Alpine Lodge
Thank you, Jan for your lovely 5-star review. We are so glad your mum has decided to stay with us permanently. She is an absolute pleasure to have with us. I will pass your lovely feedback onto the team and thanks again.
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Review from Derran M (Son-in-law of Resident) published on 22 December 2020
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Reply from Keeley Slack, Home Manager at Alpine Lodge
Thank you very much for your lovely 5-star review, Derran We really do appreciate your such kind words and your review is going a long way in boosting staff morale during this trying times.
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Review from Ian L (Son-in-law of Resident) published on 27 November 2020
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Reply from Keeley Slack, Home Manager at Alpine Lodge
Thank you for taking the time to write this very lovely review, Ian. Reviews like this are going a long way with lifting spirits at Alpine Lodge. It is so nice to know you are thinking of us all while we are in these uncertain times. I will pass your comments onto the team which I know will be greatly appreciated.
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Review from James B (Ex Family Member) published on 23 November 2020
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Reply from Keeley Slack, Home Manager at Alpine Lodge
Thank you for your very lovely and positive review. We take great care in ensuring or residents all receive person-centred care. The residents are obviously at the heart of what we do here at Alpine Lodge. Thank you again I will pass your feedback on to the team.
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Review from Marlene W (Niece of Resident) published on 17 November 2020
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Reply from Keeley Slack, Home Manager at Alpine Lodge
Dear, Marlene, thank you so much for your invaluable feedback, it is very much appreciated and keeps staff morale and buoyant under the present circumstances. I will pass your comments onto the staff team. Thank you again, Marlene, it means so much to us.
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Review from Chloe S (Ex Family Member) published on 16 November 2020
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Reply from Keeley Slack, Home Manager at Alpine Lodge
Thank you for your 5-star review, Chloe; I must agree with you that the care team here is absolutely wonderful. We absolutely strive to provide person-centred care to our residents, and I think this shows in their happy smiling faces. Thank you again for your review; I will pass your comments onto our staff team.
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Review from Lindsay S (Niece of Resident) published on 16 November 2020
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Reply from Keeley Slack, Home Manager at Alpine Lodge
Thank you for taking the time to submit this lovely 5-star review for us. Reviews like this are going a long way in boosting staff morale at these such trying times. The tuck shop/market day is a real hit with the residents; they absolutely love it, and we always finish off the market day with a good old ice cream, which the residents absolutely love making their own with a flake and sprinkles. Thank you again for this lovely review; I will pass your comments onto the staff team.
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Review from Melanie S (Granddaughter of Resident) published on 16 November 2020
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Reply from Keeley Slack, Home Manager at Alpine Lodge
Thank you very much for taking the time to submit this wonderful 5-star review. We believe that activities are a huge part of what we offer here at Alpine Lodge. You will always find your Nan being involved in our daily activities. We have opened a new dementia café, ice-cream parlour and sports bar to keep our residents engaged and active. We are looking forward to sharing our new activities areas with families when we open again. Thank you again for such a lovely review. I will pass your comments onto the staff team.
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Review from Karen H (Daughter of Resident) published on 12 November 2020
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Reply from Keeley Slack, Home Manager at Alpine Lodge
Thank you for this amazing five-star review. We honestly do care so much for our residents and their well being. We strive in making every day exciting for them. I will pass your comments onto the team as this feedback is going a long way in increasing staff morale.
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Review from Michael W (Son of Resident) published on 30 October 2020
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Reply from Keeley Slack, Home Manager at Alpine Lodge
Thank you very much for taking the time to submit such a lovely review. I will pass on your much-appreciated comments to our team. Your mum is so happy living with us and she is a pleasure to care for.
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Review from Ross W (Grandson of Resident) published on 30 October 2020
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Reply from Keeley Slack, Home Manager at Alpine Lodge
Thank you very much Ross for submitting a five-star review for us. Your Grandma absolutely loves all the entertainment and getting involved in all the activities we offer. She is an absolute pleasure to care for. I will pass your feedback and comments onto the team.
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Review from Angelina H (Granddaughter of Resident) published on 15 October 2020
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Reply from Keeley Slack, Home Manager at Alpine Lodge
Thank you, Angelina, for submitting this lovely 5-star review for us. We absolutely focus on keeping our residents occupied and entertained. Your nan told us of her love for tropical fish, that she and your grandad used to breed fish so we have bought a lovely aquarium for the lounge area that your nan has now taken charge of caring for. She is a pleasure to have with us.
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Review from Dawn T (Daughter of Resident) published on 8 October 2020
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Reply from Keeley Slack, Home Manager at Alpine Lodge
Thank you for submitting a lovely 5 star review for us Dawn. We are looking forward to having your mum with us and supporting her with all her care needs. I'm sure Alpine Lodge will now be her forever home and she settles well and makes lots of new friends. I will pass your feedback onto the team and thank you once again it really is appreciated.
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The Review Score of 9.5 (9.509) out of 10 for Alpine Lodge is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 18 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.509 for Alpine Lodge is calculated as follows: ( (132 Excellents x 5) + (64 Goods x 4) + (13 Satisfactorys x 3) + (5 Poors x 2) ) ÷ 214 Ratings = 4.509
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Alpine Lodge is based on 17 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4, which has been reached with 17 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 2 Oct 2024
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Job Title: Home Administrator
Joined: 2015
Gerard is the first person you will meet at Alpine Lodge.
Having worked within Social Care for over 20 yrs he is very experienced and has achieved Level 2 NVQ and Dementia Stars Silver and Gold qualifications.
He has very high standards and is a firm believer that Person Centred care is key and that the residents deserve to live an independent, rich and fulfilling life.
His main achievement at Alpine Lodge is to keep the home running smoothly daily, managing everything from Finances, HR, and Enquiries to making sure residents' favourite newspaper is delivered.
Job Title: Care Home Manager
Joined: 2023
Andrew Harrison-Ireland is the experienced manager at Alpine Lodge.