Please discuss fees with the Home Manager - Self-funded nursing care is plus ~ Funded Nursing Care.
All visitors welcome.
Car park on site.
Alpine Lodge has a Review Score of 9.5 (9.509) out of 10, based on 18 reviews in the last 2 years. Over all time Alpine Lodge has 83 reviews.
Review from Gail W (Daughter-in-law of Resident) published on 6 October 2020
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Reply from Keeley Slack, Home Manager at Alpine Lodge
Thank you for taking the time to send us a lovely review Gail. Please can you feedback to me how we can achieve a 5-star rating? We are always keen to improve our service so our residents are receiving the highest standard of care. I will pass your much-appreciated feedback onto the team.
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Review from Jacqueline P (Friend of Resident) published on 1 October 2020
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Reply from Keeley Slack, Home Manager at Alpine Lodge
Hi Jacqueline
Thank you so very much for your very kind 5-star review. Your friend was an absolute pleasure to care for and if you ever need us again please do not hesitate to get in touch.
Take care and best wishes.
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Review from Debbie M (Daughter of Resident) published on 22 September 2020
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Reply from Keeley Slack, Home Manager at Alpine Lodge
Thank you for leaving us such a lovely review. We absolutely try our very best to care for our residents in a person-centered way and to know them inside and out. Please help me to understand how we can receive a 5-star review from you, how can we improve anything to help your dad. Thanks again, best wishes.
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Review from P H (Resident) assisted by family/friend published on 15 September 2020
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Reply from Keeley Slack, Home Manager at Alpine Lodge
It's lovely to receive a review from one of our permanent residents. We do like to keep you busy and on your toes. You are a pleasure to have with us, thank you for taking the time to submit a review with such kind words.
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Review from Gillian D (Daughter of Resident) published on 10 September 2020
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Reply from Keeley Slack, Home Manager at Alpine Lodge
Thank you very much for taking the time to review us. Please help me to understand how we can achieve a 5-star review from yourself. It is lovely to hear such positive feedback from our residents' families but I am always keen to see how we can improve our service. I will pass your valued feedback onto the team, thanks again.
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Review from Stephen C (Partner of Resident) published on 1 September 2020
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Reply from Keeley Slack, Home Manager at Alpine Lodge
Hi Stephen
Thank you very much for your review, your kind words are greatly appreciated and I will, of course, pass your comments onto the team here at Alpine Lodge.
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Review from J K (Friend of Resident) published on 1 September 2020
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Reply from Keeley Slack, Home Manager at Alpine Lodge
Thank you very much for your 5-star review. It is so pleasing to hear that you and your friend are happy with the care they receive. We have a fantastic team here at Alpine and this obviously shows in the feedback from all our residents and their relatives. Take care and best wishes.
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Review from Anthoney S (Brother of Resident) published on 1 September 2020
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Reply from Keeley Slack, Home Manager at Alpine Lodge
Thank you for taking the time to review us. Its a pleasure to hear that your brother is happy here with us at Alpine Lodge. We always try our very best to ensure each of our residents feels happy and that they feel at home with us.
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Review from Kristina D (Daughter of Resident) published on 1 September 2020
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Reply from Keeley Slack, Home Manager at Alpine Lodge
Thank you very much for submitting your review to us. It is lovely to have a 5-star rating from family members. We do indeed work hard to ensure activities are carried out daily so our residents are happy and content. The new menus we have implemented here have gone down a treat with the residents and they are thoroughly enjoying their varied food choices. I will pass your comments on to the rest of the team.
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Review from Joanne H (Granddaughter of Resident) published on 21 May 2020
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Reply from Keeley Slack, Home Manager at Alpine Lodge
Thank you so much for your very kind review, Joanne. I will pass you feedback onto the team. It is really lovely to hear such lovely feedback. These are very trying times and please do rest assure that we giving your grandfather the absolute best person-centred care we can. Thanks again.
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Review from Siobhan D (Daughter of Resident) published on 5 May 2020
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Reply from Keeley Slack, Home Manager at Alpine Lodge
Thank you for taking the time to review us, Siobhan. It is indeed an awful situation that we are all in but please rest assured that we are taking good care of mum and you are always welcome to phone us for a chat. I will pass your much-appreciated feedback onto the team.
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Review from Rowena H (Daughter of Resident) published on 1 May 2020
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Reply from Keeley Slack, Home Manager at Alpine Lodge
Thank you very much for your review Rowena, your lovely words mean so much to us as a team at this very difficult time. Mum is a pleasure to care for and staff always try their very best to give the very best care they can and it is so good to hear that you are happy with the care and treatment mum receives. Again thank you very much and I will, of course, pass your feedback onto the team.
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Review from Pauline G (Daughter-in-law of Resident) published on 26 April 2020
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Reply from Keeley Slack, Home Manager at Alpine Lodge
Thank you for your very kind and lovely review Pauline. It is so good to hear that you were happy with the care and treatment your mother-in-law received from us. Our team try their absolute best to ensure that each resident receives the best standards of care which is person-centred to each individual. Thank you again and take care.
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Review from P L (Son-in-law of Resident) published on 20 April 2020
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Reply from Keeley Slack, Home Manager at Alpine Lodge
Thank you very much Peter for taking the time to review us. Our rooms are of a standard size but all have an en-suite in them. It is good to hear your lovely feedback which I will pass onto my team. Thanks again.
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Review from Maureen A (Daughter of Resident) published on 17 April 2020
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Reply from Keeley Slack, Home Manager at Alpine Lodge
It is lovely to hear such lovely feedback Maureen. We strive in providing the best quality care and the best service that we can offer. Your very valued feedback will be passed onto the team. Thanks again.
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Review from Josephine C (Daughter of Resident) published on 16 April 2020
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Reply from Keeley Slack, Home Manager at Alpine Lodge
Thank you for your lovely and kind review Josephine, it is very much appreciated and I will pass your feedback onto my team.
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Review from Diane B (Daughter of Resident) published on 16 April 2020
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Reply from Keeley Slack, Home Manager at Alpine Lodge
Thank you for taking the time to review us Diane. I will pass your thanks and appreciation on to my team. At this difficult time, the feedback we are receiving is helping to boost staff morale. It is lovely to know that my team are fully appreciated for what they do. Their actions speak volumes and they are all absolutely amazing. Thanks again Diane.
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Review from Kay L (Daughter of Resident) published on 15 April 2020
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Reply from Keeley Slack, Home Manager at Alpine Lodge
Thank you for your review, Kay, it is good to hear that your mum enjoys living here and you and mum are both happy with the care and treatment she receives. I will pass on your greatly appreciated feedback to the team.
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Review from Tina H (Daughter of Resident) published on 15 April 2020
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Reply from Keeley Slack, Home Manager at Alpine Lodge
Thank you so very much for your review, Tina. Your mum is an absolute pleasure to care for. Your review goes a long way in boosting staff morale in these uncertain times. Thanks again for your very kind words.
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Review from Coral A (Daughter of Resident) published on 8 April 2020
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Reply from Keeley Slack, Home Manager at Alpine Lodge
Thank you for your review Coral, your kind words mean so much to us. We are delighted how highly you recommend us and rate us. The staff are absolute diamonds and make Alpine Lodge what it is. I will pass on your very valued feedback to the team. Thanks again.
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The Review Score of 9.5 (9.509) out of 10 for Alpine Lodge is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 18 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.509 for Alpine Lodge is calculated as follows: ( (132 Excellents x 5) + (64 Goods x 4) + (13 Satisfactorys x 3) + (5 Poors x 2) ) ÷ 214 Ratings = 4.509
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Alpine Lodge is based on 17 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4, which has been reached with 17 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 2 Oct 2024
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Job Title: Home Administrator
Joined: 2015
Gerard is the first person you will meet at Alpine Lodge.
Having worked within Social Care for over 20 yrs he is very experienced and has achieved Level 2 NVQ and Dementia Stars Silver and Gold qualifications.
He has very high standards and is a firm believer that Person Centred care is key and that the residents deserve to live an independent, rich and fulfilling life.
His main achievement at Alpine Lodge is to keep the home running smoothly daily, managing everything from Finances, HR, and Enquiries to making sure residents' favourite newspaper is delivered.
Job Title: Care Home Manager
Joined: 2023
Andrew Harrison-Ireland is the experienced manager at Alpine Lodge.