Please discuss fees with the Home Manager - Self-funded nursing care is plus ~ Funded Nursing Care.
All visitors welcome.
Car park on site.
Alpine Lodge has a Review Score of 9.5 (9.509) out of 10, based on 18 reviews in the last 2 years. Over all time Alpine Lodge has 83 reviews.
Review from Andrea F (Daughter of Resident) published on 6 April 2020
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Reply from Keeley Slack, Home Manager at Alpine Lodge
Thank you for your kind review, I will pass your feedback onto the team.
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Review from Lynn M (Daughter of Resident) published on 6 April 2020
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Reply from Keeley Slack, Home Manager at Alpine Lodge
Thank you for taking the time to review us Lynn. During these difficult times, it is greatly appreciated to boost staff morale. We are very happy to hear that you are happy with the care your mum receives. We always try our best to ensure our residents are well cared for and that they are happy and content. I will pass your feedback onto the team and thanks again.
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Review from Lauren W (Granddaughter of Resident) published on 6 April 2020
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Reply from Keeley Slack, Home Manager at Alpine Lodge
Thank you for your very kind review Lauren. We are so happy that you are happy with your Grandmas care. We always try our best to ensure all of our residents receive person-centred care of the highest standards. I will of course pass your feedback onto the team.
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Review from Richard B (Son-in-law of Resident) published on 3 April 2020
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Reply from Keeley Slack, Home Manager at Alpine Lodge
Thank you for your kind review, Richard. Your positive feedback is very welcome at this very uncertain time. We always strive on providing the best care possible. Your positive feedback is helping so much and is boosting staff morale.
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Review from Ian B (Son of Resident) published on 3 April 2020
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Reply from Keeley Slack, Home Manager at Alpine Lodge
Hi Ian, I am so very happy to hear your valued feedback. It is absolutely fantastic to hear that you rate our care so highly which helps us to shape service delivery and improve the quality of our resident's lives.
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Review from Adrian R (Nephew of Resident) published on 3 April 2020
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Reply from Keeley Slack, Home Manager at Alpine Lodge
Thank you for your positive review, Adrian. During this uncertain time, we are trying our very best to ensure our residents are keeping in touch with their families. We can not thank our fabulous supporting relatives enough for all their kind words.
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Review from Claire B (Niece of Resident) published on 3 April 2020
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Reply from Keeley Slack, Home Manager at Alpine Lodge
Thank you for your positive feedback Claire, it is always very much appreciated. We always try our very best to ensure the residents receive high-quality care that is person-centred to their needs. Thanks again.
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Review from Bev B (Daughter of Resident) published on 1 April 2020
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Reply from Keeley Slack, Home Manager at Alpine Lodge
Thank you very much Bev B, for your lovely review. Your feedback and support towards the home is much appreciated. I am very glad that you are seeing the positive changes throughout the home and that the changes are of course for benefit of our resident's health and well being.
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Review from Paul S (Son of Resident) published on 31 March 2020
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Reply from Keeley Slack, Home Manager at Alpine Lodge
Dear Paul
Thank you most sincerely for your wonderful review of our home it is greatly appreciated and is going a long way to maintaining the morale throughout our entire staff workforce during these challenging times.
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Review from Steven M (Son of Resident) published on 30 March 2020
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Reply from Keeley Slack, Home Manager at Alpine Lodge
Thank you for taking the time to review us. It is nice to hear that you are happy with the care that your mum receives. I will indeed pass on your positive comments to the rest of the team.
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Review from Gerry T (Son of Resident) published on 18 October 2019
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Review from Nara S (Daughter of Resident) published on 26 September 2019
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Review from L T (Daughter-in-law of Resident) published on 13 September 2019
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Review from John B (Son of Resident) published on 8 January 2019
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Review from E B (Respite Resident) published on 23 November 2018
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Review from Pamela C (Resident) published on 5 November 2018
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Review from J H (Wife of Resident) published on 5 November 2018
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Review from Fiona G (Daughter of Resident) published on 5 November 2018
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Review from L C (Daughter of Resident) published on 5 November 2018
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Review from Annette D (Daughter of Resident) published on 14 September 2018
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The Review Score of 9.5 (9.509) out of 10 for Alpine Lodge is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 18 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.509 for Alpine Lodge is calculated as follows: ( (132 Excellents x 5) + (64 Goods x 4) + (13 Satisfactorys x 3) + (5 Poors x 2) ) ÷ 214 Ratings = 4.509
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Alpine Lodge is based on 17 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4, which has been reached with 17 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 2 Oct 2024
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Job Title: Home Administrator
Joined: 2015
Gerard is the first person you will meet at Alpine Lodge.
Having worked within Social Care for over 20 yrs he is very experienced and has achieved Level 2 NVQ and Dementia Stars Silver and Gold qualifications.
He has very high standards and is a firm believer that Person Centred care is key and that the residents deserve to live an independent, rich and fulfilling life.
His main achievement at Alpine Lodge is to keep the home running smoothly daily, managing everything from Finances, HR, and Enquiries to making sure residents' favourite newspaper is delivered.
Job Title: Care Home Manager
Joined: 2023
Andrew Harrison-Ireland is the experienced manager at Alpine Lodge.