Ascot Lodge Care Home

48a Newlands Road, Intake, Sheffield S12 2FZ
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9.6 70 Reviews
  • Ascot Lodge Care Home, Sheffield
Ideally situated in the beautiful area of Intake, near Sheffield, Ascot Lodge is a purpose-built care home which offers dementia care.

From Care Assistants and Nurses, to Wellbeing Coordinators and Chefs, each and every member of the team at Ascot Lodge is there to help you or your loved one settle into the home. With a wealth of knowledge and experience in the care sector, the Home Manager leads the team to ensure every resident is fully supported.

The catering team at Ascot Lodge care home understand the nutritional needs of older people and work hard to not only create delicious meals but also to ensure a lovely dining experience for residents and visitors, all set across a number of welcoming dining areas. The large garden and patio area is also perfect for enjoying a spot of al fresco dining during the warmer months.

The dedicated and professional care team seek to learn about each resident’s hobbies and interests, allowing them to design a comprehensive and varied activity programme, supporting residents to lead an active life where there is always something to look forward to.

Involvement with the local community is also a big part of life at the home; from building relationships with neighbours in the local community groups and schools to arranging trips around Sheffield, the home prides itself on ensuring residents feel a part of the community.

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Care Provided by Ascot Lodge Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • For a maximum of 50 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Epilepsy
  • Hearing Impairment
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Jess Hayes (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (50)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2015

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Ascot Lodge Care Home Reviews (70)

Total of 70, showing 1-20
9.6

Ascot Lodge Care Home has a Review Score of 9.6 (9.608) out of 10, based on 13 reviews in the last 2 years. Over all time Ascot Lodge Care Home has 70 reviews.

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  • 30
  • 35
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6
13
57

Review from D F (Friend of Resident) published on 3 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whenever I visit Ascot Lodge Care Home I always find the staff efficient and very helpful. The residents needs seen to as soon as possible. The cleanliness is very good. One thing that I noticed when visiting I don't get any smells of urine.

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Review from Joanne R (Daughter of Resident) published on 3 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good overall care. My mum is happy and settled here. The staff are all polite and happy in their roles and want to do their best. Some staff go the extra mile, talking to Mum more and joking. The deputy manager is always approachable to talk when needed. Good communication, phone calls when incidents
have happened.

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Review from A W (Daughter of Resident) published on 21 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has improved massively in the 6 months since she'd been at Ascot Lodge - she will allow carers to dress her, sit in the lounge, eat in the dining room and will now conduct a conversation. Such a great improvement!

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Review from Susan H (Wife of Resident) published on 21 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sincere thanks and love to all the staff at Ascot Lodge Care Home for the love, care, dignity and quality of life given to my wonderful husband during his stay at Ascot Lodge. I, too, have also been given love and friendship from all the staff. I really appreciated it. Thank you. My husband received
"end-of-life care" for Alzheimer's during April and May, 2024. I feel so grateful for everything that has been given to him at the end of his life - sadly, he passed on 10th May, 2024 at 6:15pm.

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Review from Kathleen S (Wife of Resident) published on 18 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care my husband receives. The staff are friendly and very attentive to my husband's needs.
The care home seems well-maintained and his room is clean and pleasantly decorated.

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Review from Kim P (Daughter of Resident) published on 18 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing bad to say! This place is absolutely incredible! My mum has settled in as if she's always been here. The staff are amazing. Really friendly and there if we need them. Ascot Lodge is 2nd to none!

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Review from L W (Friend of Resident) published on 17 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think Ascott Lodge is a lovely place, my friend who I visit has settled in very well and is very happy here. The staff are lovely, friendly and very caring, always putting my friend at ease and making sure all her needs are met and nothing is too much trouble. I have joined in the activities with
my friend which she seems to enjoy, especially the coffee mornings with scones, jam and cream.

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Review from Chris T (Wife of Resident) published on 8 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy with the resident being in Ascot Lodge. He is happy, he loves it and so am I. The staff are great and I love them all.

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Review from Anthony S (Partner of Resident) published on 2 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I find the care home fine.
The staff are very good and helpful.

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Review from Terrie S (Daughter of Resident) published on 1 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All day staff go above and beyond every time with all residents and management will go beyond. I feel very secure knowing my mum is totally taken care of and respect is shown to Mum by all care staff I've encountered.

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Review from Katherine C (Wife of Resident) published on 28 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in Ascot Lodge Care Home since March 2023, I have no complaints at all. All of the staff, from the manager to the cleaners, kitchen staff and everyone in between are so kind and caring and nothing is too much trouble for them.

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Review from David T (Son of Resident) published on 30 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad has come on in leaps and bounds since arriving at this home the staff are really friendly and caring. He was given a bird feeder to put on his window which he really enjoys being interested in wildlife since an early age, he also has plant pots outside his window and a wild garden, I think that
allowing him to follow his likes has gone a long way towards bringing him on and giving him something to do and I personally think that this is down to the staff and manager

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Review from B P (Nephew of Resident) published on 18 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Found the staff to be courteous and friend;y. The property is clean and tidy. The resident has settled in his new surroundings.

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Review from Beverley H (Daughter of Resident) published on 3 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is well cared for in all aspects of care. The staff are very friendly and nothing is too much trouble, if we have any concerns action is taken to sort any worries we may have. The food is excellent and good quality! Mum's clothes are laundered to perfection, always put away neatly. Our only concern
is the corridor, needs to look more colourful and homely. The room doors could be coloured for individuals.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Ascot Lodge Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. We are so pleased you feel your Mother is well cared for in all aspects of her care. Our staff work hard to provide kind, quality care for all our residents. Thank you also for your wonderful positive comments on our service in general here at Ascot Lodge. In relation to your concerns around the environment, hallways in dementia care communities are distinguished by low-arousal colour schemes to aid resident orientation. In dementia care communities ‘natural cues’, such as furnishings, decoration, colour schemes, and even smells are better solutions to disorientation because ‘natural cues’ are less likely to be misunderstood and importantly encourage us to design environments that are meaningful, so for example, a lounge looks like somewhere you would sit, rest and relax and a dining room looks like somewhere you would eat. We would be more than happy to discuss your concerns about the environment. If you feel this would be beneficial, please do contact the Home Manager who would be happy to support you with any questions you might have.


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Review from Janine S (Daughter of Resident) published on 12 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Just had our first meeting with the new manager of Ascot Lodge. She is such an approachable person with wonderful ideas. Welcome to her really refreshing new ideas to make our family member (Mum) feel like home. Staff are all wonderful. Thank you. So blessed to have peace of mind.

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Review from L W (Niece of Resident) published on 10 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt has only been here a couple of months so my review is only for a short period. We didn't get off to a great start but there is now a new manager and I'm impressed things have improved for the best. The staff are very good, friendly and do their best to accommodate my aunt's needs.

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Review from Stephen W (Son of Resident) published on 4 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following the assessment that Mum now needs nursing care, I couldn't be more pleased that we found Ascot Lodge Care Home. They could not have done more to facilitate Mum's move even to the extent of the manager painting the bedroom the night before. The home is warm and welcoming with super friendly
staff and I have every confidence in their ability to look after Mum.

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Review from Denise S (Daughter of Resident) published on 4 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother came to Ascot Lodge during the summer after a big decision. It's been the best thing we did. Ascot Lodge Care Home is a fabulous place with lovely staff. It could do with a freshen up to make it more welcoming. Today I have met the new manager, she was absolutely fab and couldn't do enough
for us. She was telling us about the changes for the future, can't wait to see them. Well done to the manager and your team.

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Review from V B (Daughter of Resident) published on 30 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am constantly delighted when I visit my dad at how often I hear singing and laughter coming from different parts of the building. There always seems to be the bustle of activity and friendly voices. The staff treat everyone with dignity and kindness, and there seems to be a genuine desire for residents
to have some fun, with various activities and singsongs etc. It's a hard thing to do, to see a loved one need to go to a care home, but I've been enormously reassured here.

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Review from Mark W (Son of Resident) published on 11 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad has been in Ascot Lodge Care Home for around five years now. Throughout that time I have been fairly happy with the support and treatment my dad has received. Staff have been good and most do their best to meet my dad's needs. Management have been good as well. Recently a new manager has taken
over at Ascot Lodge and things really are changing for the better. I have had a couple of meetings with her about a couple of concerns and they have been sorted straight away. I can't fault her at all.

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Current Review Score: 9.6 (9.608)

Overview of Review Score

The Review Score of 9.6 (9.608) out of 10 for Ascot Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.608 for Ascot Lodge Care Home is calculated as follows: ( (94 Excellents x 5) + (42 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 143 Ratings = 4.608

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ascot Lodge Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Jun 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (1)

Jessica

Jessica Hayes

Job Title: Home Manager

Introducing Jessica Hayes


Home Manager at Ascot Lodge, Sheffield


“Kind care to me is making a difference in a Resident’s life, seeing them happy and enjoying their life. It takes the smallest things to make a Resident’s day.”


As a dedicated healthcare professional, Jessica has gained more than a decade of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards of care and quality of life for Residents.


Jessica started her career as a Care Assistant and worked her way to Home Manager. She is very passionate about her job and believes in the highest quality
of person-centred care. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Jessica remarked: “I get enormous satisfaction from seeing my Residents and Colleagues laughing and smiling together,”


Outside of work, Jessica enjoys getting out in the countryside with her family and her little dog.


If you would like to find out more about Ascot Lodge, Jessica would be delighted to have an informal discussion with you to answer any questions and provide further information.


Frequently Asked Questions about Ascot Lodge Care Home

What types of Care is Ascot Lodge Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Ascot Lodge Care Home provide?

Separate Specialist Dementia Care Unit is an additional type of care provided.

How many Rooms does Ascot Lodge Care Home have?

There are 50 Single Rooms.

What are the Facilities & Services at Ascot Lodge Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Ascot Lodge Care Home to the centre of Sheffield?

2.2 mile(s) as the crow flies, distance by road may be significantly further.