Ascot Lodge Care Home

48a Newlands Road, Intake, Sheffield S12 2FZ
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9.6 70 Reviews
  • Ascot Lodge Care Home, Sheffield
Ideally situated in the beautiful area of Intake, near Sheffield, Ascot Lodge is a purpose-built care home which offers dementia care.

From Care Assistants and Nurses, to Wellbeing Coordinators and Chefs, each and every member of the team at Ascot Lodge is there to help you or your loved one settle into the home. With a wealth of knowledge and experience in the care sector, the Home Manager leads the team to ensure every resident is fully supported.

The catering team at Ascot Lodge care home understand the nutritional needs of older people and work hard to not only create delicious meals but also to ensure a lovely dining experience for residents and visitors, all set across a number of welcoming dining areas. The large garden and patio area is also perfect for enjoying a spot of al fresco dining during the warmer months.

The dedicated and professional care team seek to learn about each resident’s hobbies and interests, allowing them to design a comprehensive and varied activity programme, supporting residents to lead an active life where there is always something to look forward to.

Involvement with the local community is also a big part of life at the home; from building relationships with neighbours in the local community groups and schools to arranging trips around Sheffield, the home prides itself on ensuring residents feel a part of the community.

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Care Provided by Ascot Lodge Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • For a maximum of 50 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Epilepsy
  • Hearing Impairment
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Jess Hayes (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (50)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2015

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Ascot Lodge Care Home Reviews (70)

Total of 70, showing 21-40
9.6

Ascot Lodge Care Home has a Review Score of 9.6 (9.608) out of 10, based on 13 reviews in the last 2 years. Over all time Ascot Lodge Care Home has 70 reviews.

Overall Experience

  • 30
  • 35
  • 4
  • 1
  • 0

Date Published

70
3
6
13
57

Review from Patrick G (Partner of Resident) published on 16 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff have been very attentive and respectful during these last couple of years through what must be and will probably remain so very difficult times. I have nothing but praise for all their efforts.

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Review from Margaret W (Wife of Resident) published on 8 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Throughout the four years that my husband has been a resident of Ascot Lodge, he has always been treated with dignity and respect. As his condition has deteriorated, everything has been done with kindness and a caring attitude to make his life as comfortable as possible. The staff get to know the residents
and what they like and make an effort to treat them accordingly. As a dementia resident, I have witnessed first-hand, their care for him and I am very happy for him to be in a place where he is so well cared for at all times.

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Review from Harry B (Husband of Resident) published on 2 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the home is excellent for my wife. I live close by.

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Review from J B (Wife of Resident) published on 15 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

My husband was in this nursing home for 18 months. He passed away in August 2021. Had it not been for Covid, I would not have left my husband in there. His room was never cleaned that well and he didn't have one at all for three days before he passed, I was with him, every day when I was able to get
in to be with him. Totally not worth the £1100 a week. Staff turnover was ridiculous, lost some good ones.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Ascot Lodge Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. We are sorry you feel your husband’s experience at the home was not as it should be. We continually review the ways our team support our residents and we have taken your comments onboard. Staffing levels are based on the dependency needs of our residents and these are monitored regularly. The home has a robust recruitment plan, and we will continue to recruit as we have done throughout the pandemic. Some staff have retired whilst others have sought alternative careers and these roles have been filled accordingly. The Home Manager operates an open-door policy and all relatives, residents and staff are welcome to discuss any concerns they may have so that they can be resolved appropriately.


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Review from Helen C (Daughter of Resident) published on 14 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum was admitted to Ascot Lodge in December 2020 and sadly passed away in September 2021. Our family can't praise Ascot Lodge enough for the compassionate and dedicated care that they gave to our mum. During her stay there our mum's needs were always taken into consideration, such as being moved
to a different room, when she needed it, or fetching her different food to accommodate her needs in her final months. When I had a problem with an agency member of staff, it was dealt with promptly and very professionally by the manager, who is very approachable. I was left feeling very reassured that it would not happen again. There is a friendly warmth about the place that is a rare find these days. The GP practice linked to the home is also excellent. We as a family are so glad we chose Ascot Lodge for the final chapter of our mum's life. Thank you to all the staff at Ascot Lodge.

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Review from Ian S (Son of Resident) published on 23 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Ascot Lodge Care Home for almost five years. Throughout that time, I and my family felt at ease, knowing that she has been well looked after. Any concern was promptly relayed back to us. Nothing was ever too much trouble for the staff. She became one of their family
too.

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Review from Heather C (Daughter of Resident) published on 6 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we would like to thank all the staff of Ascot Lodge for your care of our father. Dad was always treated with care and dignity, love was shown by you all during lockdown. Sadly dad has gained his wings. The care is fantastic, the home is bright and airy. The staff are fantastic. A massive
thank you to you all.

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Review from A M (Friend of Resident) published on 1 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The standard of care is excellent. My friend is very well cared for. The staff are warm, friendly and compassionate. the home is like a family. The staff have shown real resilience during Covid-19. I have absolute confidence in the team here.

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Review from J L (Daughter of Resident) published on 28 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Over the Covid period, we have been happy with the way things have been dealt with. Mum is very settled and happy at the moment.

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Review from K H (Daughter of Resident) published on 28 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is very happy and settled. Throughout the pandemic, we had confidence in how the home managed residents and the situation. Staff are committed to their jobs and the food and activities are very good. Particular strengths of the home are its cleanliness and safety measures.

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Review from K C (Daughter of Resident) published on 8 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Thank you for the care given to mum in respite for two weeks October 2019. The care home manager and her team of staff made mum feel very welcome, less anxious and was able to settle in very quickly.

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Review from Lisa J (Daughter of Resident) published on 12 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Mum was in for two weeks of respite in May 2019. There are things that will be the same in any home (residents walking into each other’s rooms, marks on the bed). I visited Mum several times and I can honestly say the staff I spoke to were really nice, positive, caring and most importantly responsive.
If I asked them to change Mum/the bed, they did. Mum was in residents' rooms/beds but I guess this is impossible to police. Mum was happy and she smiled and laughed.
It’s a decent place, needs decorating and updating. Mum had a fall while there and we received a call as soon as it happened. She was completely uninjured.
The external front door is an issue and needs to be kept closed ALWAYS as it’s an extra barrier to stop residents, just in case they did manage to get through the internal security door. But don’t get me wrong, they are safe and would have to get through the reception door before they got to this external door I’m talking about. It would just be added security! We would use again.

Reply from Clare Sheehan at Ascot Lodge Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. We are so pleased your mother was happy during her stay with us and you found our staff to be responsive to your mother’s care needs and kind. Please be assured we are vigilant regarding our residents' safety and will discuss your observations with our team. We would be delighted to welcome your mother back into our home again in the future.


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Review from Elaine D (Daughter of Resident) published on 10 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care Mum gets is satisfactory. We have no qualms about leaving her here and the staff are very good and patient with her.

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Review from Stanley W (Husband of Resident) published on 10 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find Ascot Lodge very good and a nice place to visit. The management and staff are good with patients and very friendly. The home is clean and pleasant to visit.

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Review from Joyce B (Friend of Resident) published on 21 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Every time I visit, the staff are always lovely and you can see they care about the residents. They do activities and have trips out and my friend is happy here and is very happy here and is always saying how good they are which is good to hear.

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Review from Barry M (Husband of Resident) published on 7 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has been in the care home for nearly 7 years. During this time I have visited every day (except when ill or having a holiday) so have a good insight into the work carried out. Recent work, converting 4 units into 2 has taken place. This would appear a staff cutting exercise despite assurance
from management that this was not the case. It now transpires that staff have been cut to the disappointment of many, including staff members, some of who have now left and others who have confided in me that they are seeking other employ.

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Review from Sharon W (Sister of Resident) published on 24 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Since my brother has been here he has been looked after very well. The staff try to help in any way they can. The only problem is there is not enough staff at times to deal with all that is going on. But they try their best.

Reply from Clare Sheehan, Careline Advisor at Ascot Lodge Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. We are continuously reviewing the ways in which we can support our Residents. Staffing levels are based according to the dependency needs of our Residents and are monitored regularly. The Home Manager has an open door policy and you are welcome to discuss your concerns at any time.


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Review from S R (Daughter of Resident) published on 19 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The Ascot Lodge Care Home is bright and cheerful in decor. Care is thoughtful, caring, respectful and cheery.

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Review from Wayne H (Son of Resident) published on 18 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I would like to thank all the staff at Ascot Lodge for the standard of care given to my mum whilst she was a resident particularly in the last weeks of her life.

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Review from Carol P (Daughter of Resident) published on 4 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Communication between home and staff is very good particularly if Dad is ill or fallen. Immediate help if Doctor or Dentist needed. All staff are friendly and easy to talk to. Dad is clean and physically well cared for (nails, haircuts etc). Activities to stimulate, gardening, singing, music, films.
We can visit any time. Dad is treated with respect and kindness and friendliness by all and he has settled in and is as happy as can be expected. No urine smells in home - very clean - comfortable surroundings.

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Current Review Score: 9.6 (9.608)

Overview of Review Score

The Review Score of 9.6 (9.608) out of 10 for Ascot Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.608 for Ascot Lodge Care Home is calculated as follows: ( (94 Excellents x 5) + (42 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 143 Ratings = 4.608

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ascot Lodge Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Jun 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (6)

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Meet the Team (1)

Jessica

Jessica Hayes

Job Title: Home Manager

Introducing Jessica Hayes


Home Manager at Ascot Lodge, Sheffield


“Kind care to me is making a difference in a Resident’s life, seeing them happy and enjoying their life. It takes the smallest things to make a Resident’s day.”


As a dedicated healthcare professional, Jessica has gained more than a decade of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards of care and quality of life for Residents.


Jessica started her career as a Care Assistant and worked her way to Home Manager. She is very passionate about her job and believes in the highest quality
of person-centred care. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Jessica remarked: “I get enormous satisfaction from seeing my Residents and Colleagues laughing and smiling together,”


Outside of work, Jessica enjoys getting out in the countryside with her family and her little dog.


If you would like to find out more about Ascot Lodge, Jessica would be delighted to have an informal discussion with you to answer any questions and provide further information.