Ascot Lodge Care Home

48a Newlands Road, Intake, Sheffield S12 2FZ
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9.6 70 Reviews
  • Ascot Lodge Care Home, Sheffield
Ideally situated in the beautiful area of Intake, near Sheffield, Ascot Lodge is a purpose-built care home which offers dementia care.

From Care Assistants and Nurses, to Wellbeing Coordinators and Chefs, each and every member of the team at Ascot Lodge is there to help you or your loved one settle into the home. With a wealth of knowledge and experience in the care sector, the Home Manager leads the team to ensure every resident is fully supported.

The catering team at Ascot Lodge care home understand the nutritional needs of older people and work hard to not only create delicious meals but also to ensure a lovely dining experience for residents and visitors, all set across a number of welcoming dining areas. The large garden and patio area is also perfect for enjoying a spot of al fresco dining during the warmer months.

The dedicated and professional care team seek to learn about each resident’s hobbies and interests, allowing them to design a comprehensive and varied activity programme, supporting residents to lead an active life where there is always something to look forward to.

Involvement with the local community is also a big part of life at the home; from building relationships with neighbours in the local community groups and schools to arranging trips around Sheffield, the home prides itself on ensuring residents feel a part of the community.

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Care Provided by Ascot Lodge Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • For a maximum of 50 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Epilepsy
  • Hearing Impairment
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Jess Hayes (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (50)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2015

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Ascot Lodge Care Home Reviews (70)

Total of 70, showing 41-60
9.6

Ascot Lodge Care Home has a Review Score of 9.6 (9.608) out of 10, based on 13 reviews in the last 2 years. Over all time Ascot Lodge Care Home has 70 reviews.

Overall Experience

  • 30
  • 35
  • 4
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  • 0

Date Published

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13
57

Review from Toni B (Daughter of Resident) published on 1 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since dad moved to Ascot Lodge he has settled quickly and he appears to be a lot happier in the environment he is in.
The staff have been more than welcoming and it's a very relaxed home-like atmosphere. I would highly recommend Ascot Lodge after searching extensively we found this home ticked all
the boxes and more.

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Review from L R (Daughter of Resident) published on 1 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff here are outstanding and make every effort to get to know the residents well, making individual adjustments and understanding their needs and quirks. My Mum really enjoys the food and, even though she is on a soft foods diet, each meal is nicely presented. She has been able to take part in
activities such as light shows and gardening club which we, as a family, have really appreciated. There is a very welcoming atmosphere.

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Review from J S (Husband of Resident) published on 26 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the Lodge very good for visiting and the staff for welcoming you on arrival.

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Review from T B (Son of Resident) published on 24 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A good experience.

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Review from M M (Daughter of Resident) published on 10 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum was not just "looked after" but "cared for" at Ascot Lodge. The staff were always there to talk to us if we had a question and had never-ending patience with my mum through all the swings and turns of her awful dementia.

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Review from Olga F (Wife of Resident) published on 26 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care my husband has received whilst he has been staying in Ascot Lodge. He has problems because of diabetes and the nursing care has been very good. The care staff also are brilliant with him. The most important thing is he is happy.

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Review from Geraldine F (Daughter-in-law of Resident) published on 1 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very helpful and considerate towards the residents and their families. The food is good and nutritious.
The home itself is very safe and very comfortable and friendly.
I give everyone working there my utmost respect. A wonderful place.

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Review from Mandy S (Relative of Resident) published on 20 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My relative has been in this care home for a number of months and has deteriorated as part of her condition.


I feel she has been cared for well in an atmosphere welcoming and friendly to family and visitors who can visit at any time.


The environment is clean and light with all appropriate services

for the residents. Any concerns appear and have been dealt with promptly.

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Review from Malcolm T (Husband of Resident) published on 16 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In general, the care home is very good. The manager is very efficient. Occasionally, agency staff need to be used which is a drain on finances. The care staff are very good but one or two care staff do not pull their weight.

Reply from HC-One, Careline Team at Ascot Lodge Care Home

Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.
We at HC-One strive to ensure we offer the best possible care to our residents.
We would like to thank you for your kind comments and please be reassured we monitor all staff to ensure they work as a team in Ascot Lodge and support each other within their roles.


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Review from Sheila S (Wife of Resident) published on 14 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband came in here on the 23rd June 1017 and very happy here.

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Review from V R (Husband of Resident) published on 10 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is clean and tidy, care from the carers and all staff is good to residents and relatives.

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Review from D D (Cousin of Resident) published on 3 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Frequent staff changes mean we can no longer get on terms with staff. My cousin is blind and is not treated with the respect she deserves.

Reply from HC-One, Careline Team at Ascot Lodge Care Home

Thank you for your review of Ascot Lodge The staff and I appreciate your feedback as it helps us to improve the home and care given.
We take all concerns very seriously and our new staff members will ensure that they make themselves known to you on your next visit. A full review will be booked for you with your cousin's named nurse, to address any concerns you have about her care.


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Review from S E (Daughter of Resident) published on 24 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience at Ascot Lodge is very good.
It is an extremely pleasant place to go to to see my mum. I know she is getting excellent care here and if she is ill or anything else I know the staff will be in touch with me straight away. It gives me and my family complete peace of mind to know my mum
is being looked after very well. Thanks

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Review from J P (Husband of Resident) published on 15 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the care my wife gets. She seems happy in herself and is looked after very well.

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Review from Michael G (Son of Resident) published on 10 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally fine though my mother gets very bored. Think some activity would be nice though appreciate with costs this must be difficult.

Reply from HC-One, Careline Team at Ascot Lodge Care Home

Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.
In response to your concern, our home has recently updated our Activity program - Included in our program are Monthly Entertainers, Chair Exercise and a Gardening Club.
There is a Daily program of Activity that takes place on different Units within the Home and I and the staff would be happy to speak with any relative to discuss personalising an activity program for their relative.
The home Manager operates an open door policy and all relatives and Residents are welcome to discuss any concerns about any aspect of the home at any time.


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Review from Christine R (Niece of Resident) published on 10 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Sadly my aunt passed away in October after five years residency. During the whole of that time she was treated with the utmost kindness, compassion and dignity. The staff were wonderful, not only to her but members of the family and visitors. We were always kept well informed with regards to her medical
requirements and the progression of her dementia. They always took great care with her appearance which is exactly what she would have wanted. It was a great comfort to the family to know she was so well cared for.

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Review from Brian F (Husband of Resident) published on 28 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found the staff to be caring. Doing a good job under difficult situations

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Review from L E (Daughter of Resident) published on 14 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad has been here for a year. He is well cared for, clean, warm and exceedingly well catered for. The food is great! He is very prone to UTI's but these are recognised early by the staff who alert the GP immediately. Whilst the staff will tease him in a lighthearted way and have a laugh with him, he
is treated with dignity and respect. I now sleep at night knowing he is safe in Ascot Lodges hands.

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Review from Hazel W (Daughter of Resident) published on 30 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother suffers from dementia and has been a resident at Ascot Lodge for 4 years. Mum is cared for extremely well by all the staff. She always looks well looked after and is safe and secure in a friendly environment.


Staff make myself and my dad feel very welcome, every time that we visit.

We have sometimes been invited to stay for lunch. The standard of food is very good. Dad (who is 87 and practically house bound) is regularly invited to enjoy some of the entertainment that is put on at the home and Martin even fetches him in the home mini bus and takes him back home after, which is much appreciated by myself but especially by my dad.


We are kept well informed about any issues relating to mum.


The Home Manager is friendly and efficient and we would highly recommend Ascot Lodge to anyone who needs this kind of care for a member of their family.


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Review from Keith B (Son of Resident) published on 19 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We discussed the general care and well being of my father. I said that I was satisfied with all aspects regarding his care. The reviewer was very understanding in listening to any of my questions. Her answers were very informative.

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Current Review Score: 9.6 (9.608)

Overview of Review Score

The Review Score of 9.6 (9.608) out of 10 for Ascot Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.608 for Ascot Lodge Care Home is calculated as follows: ( (94 Excellents x 5) + (42 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 143 Ratings = 4.608

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ascot Lodge Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Jun 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (6)

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Meet the Team (1)

Jessica

Jessica Hayes

Job Title: Home Manager

Introducing Jessica Hayes


Home Manager at Ascot Lodge, Sheffield


“Kind care to me is making a difference in a Resident’s life, seeing them happy and enjoying their life. It takes the smallest things to make a Resident’s day.”


As a dedicated healthcare professional, Jessica has gained more than a decade of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards of care and quality of life for Residents.


Jessica started her career as a Care Assistant and worked her way to Home Manager. She is very passionate about her job and believes in the highest quality
of person-centred care. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Jessica remarked: “I get enormous satisfaction from seeing my Residents and Colleagues laughing and smiling together,”


Outside of work, Jessica enjoys getting out in the countryside with her family and her little dog.


If you would like to find out more about Ascot Lodge, Jessica would be delighted to have an informal discussion with you to answer any questions and provide further information.