Review from Catherine C (Daughter of Resident) published on 3 June 2020
Submitted via Website • Report

Overall Experience

My relative and I are very fortunate to have staff at Balmoral that are kind and sociable to us as visitors and have a very good rapport with my relative. I am pleased to say that our relative seems settled and happy regarding the care received.
Sadly though, over the past 12 months, I have seen

a lot of staff changes that, if I'm honest, has worried me. I understand staffing changes happen for a number of reasons, but there seems to be fewer staff available when we visit and they are not always available to share general information. More concern is that sometimes it has taken a visit from us as relatives, to notice things that require a member of staff's attention. Thankfully, any concerns that we have noticed have been dealt with swiftly and thoroughly.

Reply from Olivia Shields, Marketing Assistant at Balmoral Care Home

Thank you, Catherine, for your comments about Balmoral Care Home. We appreciate you taking the time to give feedback and letting us know how we are doing. We have acknowledged the concerns you have, and improvements you have suggested to better the home. We have recently appointed a new and experienced Unit Manager, as well as increased the size of our team to ensure someone is always available. If you would like to discuss any concerns directly, please reach out to us at the home. Thank you again and take care.

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Review from Jo S (Daughter-in-law of Resident) published on 27 May 2020
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Overall Experience

I would recommend this care provider to friends and family if they needed similar care or treatment as I understand how difficult it is to decide where to place a loved one if they can no longer look after themselves and could be putting themselves in harm's way. The care/support they receive is excellent,

nothing is ever too much, they go above and beyond the call of duty. They are treated with dignity and the staff always have time to chat and take care of the residents' needs. From what I've seen of the rooms, they vary in size and style, some have ensuites and some are without. Overall the rooms are clean and are furnished with everything you could possibly need but you are free to make it more personal and hang family photographs, etc. There is a large dining room where meals are eaten, there are always a couple of options. You can see what activities are planned for the week on the wall in reception. Safety and security are very high. Staff exceptional amid Covid-19 pandemic.

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Review from Estelle M (Daughter of Resident) published on 22 May 2020
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Overall Experience

My father is very happy here. I find all staff friendly, welcoming and very informative. I'm am always kept informed of anything going on within the home or indeed any change in my dad. I believe he is in good hands, and being very well looked after.

Reply from Olivia Shields, Marketing Assistant at Balmoral Care Home

Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team.
We hope to see you again soon.

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Review from Andrew R (Son of Resident) published on 22 May 2020
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Overall Experience

My Mum went into Balmoral Care Home 21-months ago after suffering a Hemorrhagic stroke and spending some months in the hospital. She now has limited memory and doesn't really understand her environment. She is consequently in the dementia ward of the care home, it is an awful time when you are trying

to come to terms with what has happened to your loved one, and you want to be sure you are getting them the best care you can. On my first visit to Balmoral, my impressions were that the decor was a little tired, but the staff seemed great. Having thought about this for a while, I realised that the most important thing is that the staff that look after Mum and care about her, well I can assure you that every member of staff I have come into contact with at Balmoral have been absolutely amazing, so much so, that I class many of them as family friends. They really are an outstanding team, and they deserve every bit of praise I can give, especially in these unprecedented times. Thank you all.

Reply from Olivia Shields, Marketing Assistant at Balmoral Care Home

Thank you, Andrew, for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. Take care, we hope to see you again soon.

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Review from Jonathan S (Grandson of Resident) published on 22 May 2020
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Overall Experience

The staff at Balmoral Care home in Sheffield have gone above and beyond to do the utmost for my gran. They are very friendly and can't do enough for the residents. They all work tirelessly to give the care I would expect for my gran as she is my world. They have plenty of entertainment including games,

art sing-alongs. I cannot thank them enough for what they do and the hardships they face. I highly recommend Balmoral Care Home in Sheffield.

Reply from Olivia Shields, Marketing Assistant at Balmoral Care Home

Thank you, Jonathan, for letting us know how we are doing at Balmoral Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.

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Review from Susan C (Daughter of Resident) published on 6 May 2020
Submitted via Website • Report

Overall Experience

Although Balmoral Care Home is my only experience of care for a relative, I am confident that mum could not have received better care elsewhere.
Management have cooperated with external support services such as DOLS, NHS, Social workers etc.
The care staff are extremely friendly and compassionate

in view of mums demanding needs.
All requests from family have been met, within the bounds of H & S policies, especially allowing to have her budgies in her room and feeding them where necessary.
Being able to use the kitchen facilities freely, whilst visiting is greatly valued as this, indeed is her home.

Reply from Olivia Shields, Marketing Assistant at Balmoral Care Home

Thank you, Susan, for letting us know how we are doing at Balmoral Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing. Take care, we look forward to seeing you again soon.

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Review from Jean E (Daughter of Resident) published on 24 March 2020
Submitted via Website • Report

Overall Experience

We cannot recommend Balmoral Care Home enough. The care, dedication and sheer hard work shown by all the staff is superb. Our mother was a resident in Balmoral from September 2019 until her passing in March 2020 and we had reservations - we had read about care homes in the press. We should never

have had any qualms. From day one mum settled in and we were so happy with her care. Why had we struggled to help her when it was readily available, if only we had known. Thank you all the staff in Balmoral.

Reply from Olivia Shields, Marketing Assistant at Balmoral Care Home

Thank you, Jean for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.

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Review from Dennis M (Son of Resident) published on 13 March 2020
Submitted via Postal Card • Report

Overall Experience

The home is extremely clean and the rooms are of a high standard. The staff are excellent, friendly and professional throughout. Nothing is too much trouble.

Reply from Olivia Shields, Marketing Assistant at Balmoral Care Home

Thank you for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.

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Review from Beverly A (Daughter of Resident) published on 28 November 2019
Submitted via Postal Card • Report

Overall Experience

This is a wonderful care home where the staff go above and beyond for their residents. The staff are caring and helpful and will do anything to ensure the residents are comfortable and cared for.

Reply from Jasmine Bracken, Marketing Administrator at Balmoral Care Home

Thank you for your comments about your recent experience at Balmoral Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.

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Review from Frances B (Granddaughter of Resident) published on 15 November 2019
Submitted via Website • Report

Overall Experience

On initially picking this home for my nan we were pleased with the care however due to changes in management and a roundabout effect with staff the care has plummeted to disgraceful. The care on the dementia unit, it is frightening how understaffed and undereducated the management is in dementia care.

Heartbroken how a good home has gone down the toilet due to poor management.

Reply from Jasmine Bracken, Marketing Administrator at Balmoral Care Home

Thank you, Frances, for taking the time to leave us your feedback. All of the staff are committed to providing the best possible care experience for all of our residents and we are disappointed to hear that you feel this has not happened in your case. We are very sorry to hear of the concerns that you have raised and would welcome the opportunity to discuss these in more detail. Please could we ask that you kindly contact the Home Manager or Regional Manager for the care home in the first instance or alternatively the link to our complaints information is https://www.fshc.co.uk/feedback-on-our-homes/ where additional contact information is provided. We look forward to hearing from you.

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Review from F H (Husband of Resident) published on 8 November 2019
Submitted via Postal Card • Report

Overall Experience

I am glad to say that I have found the staff and the care provided are very good.

Reply from Ronnie Cavanagh, Marketing at Balmoral Care Home

Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. We hope to see you again soon.

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Review from Christine H (Daughter of Resident) published on 22 August 2019
Submitted via Postal Card • Report

Overall Experience

To everybody in Hampton Unit. Eight months ago a heartwrenching decision was made to move Mum into Balmoral. If only I had known that this was the right decision to make, many sleepless nights would have been saved. Right from the day she moved in until the day she passed, the care, love and devotion

she received from all staff were outstanding. We, as a family, cannot thank the staff enough. The first day I left Mum I looked back with sadness and one of the residents looked at me and said don't worry, we will look after her. How right he was. From the bottom of our hearts, thank you.

Reply from Ronnie Cavanagh, Marketing at Balmoral Care Home

Thank you for your kind comments about our Care team. We appreciate you taking the time to leave feedback for Balmoral Care Home. We understand how upsetting it must have been, and are so pleased you felt that our team lived up to expectation and treated your Mum with dignity and the compassion she deserved during her time at our home. We hope that her time at Balmoral did see some friendships flourish with both the Care team and residents. Thank you again, if there is anything more we can do please do not hesitate to reach out.

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Review from Sue B (Daughter of Resident) published on 31 May 2019
Submitted via Website • Report

Overall Experience

Mum went into Balmoral for respite care to cover our holidays. Whilst the staff were lovely to her, the feeling was that there were insufficient people to ensure that personal care needs were met and unacceptable wait times for being taken to the toilet. The care home was clean and the food acceptable.

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Review from V T (Sister of Resident) published on 15 March 2019
Submitted via Postal Card • Report

Overall Experience

On entering Balmoral Care Home you get a nice feeling about it, the kindness that greets you and the management so caring and kind. The carers are so respectful, kind and caring, the kindness they show to all residents. They are also thoughtful to all visitors and make them feel welcome. My brother

being a resident seems so happy and settled and that makes me happy and more relaxed knowing he is happily cared for.

Reply from Ronnie Cavanagh, Marketing at Balmoral Care Home

Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. We hope to see you again soon.

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Review from Nicholas N (Son of Resident) published on 28 March 2018
Submitted via Postal Card • Report

Overall Experience

Our first experience of a care home for my father - what a lovely atmosphere and attentive staff.
Reassuring to see the care he is receiving is respectful and professional and that you are keeping him safe. Thank you.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Balmoral Care Home

Thank you, Nicholas, for your wonderful feedback about our home and our team here at Balmoral Care Home. We really appreciate you taking the time to let us know how we are doing and we are very happy to hear your experience has been so positive. We look forward to your next visit. Take care.

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Review from Beverley S (Daughter of Resident) published on 6 March 2018
Submitted via Website • Report

Overall Experience

My father is a resident of Balmoral Care home. After a 4 weeks assessment, we as a family decided not to move my father anywhere else as he had settled so well. The staff are lovely and very caring and nothing is too much trouble.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Balmoral Care Home

Thank you, Beverley, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience with Balmoral Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from John P (Cousin of Resident) published on 23 October 2017
Submitted via Postal Card • Report

Overall Experience

Following a 5-week hospital stay, my cousin was in Balmoral for 4 weeks for assessment. The change in my cousin during this time was fantastic, the care she received was excellent. Many thanks to all.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Balmoral Care Home

Thank you, John, for sharing your recent experience of Balmoral Care Home. We are really happy to hear that you were so pleased with the quality of care provided to your cousin. We appreciate you taking the time to let us know how we did - it means a lot to us. Have a fantastic day! Take care!

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Review from Sandra H (Daughter of Resident) published on 22 September 2017
Submitted via Website • Report

Overall Experience

My father appears to be very content in Balmoral - if asked and capable, I am sure that he would confirm this. He is clean, tidy, fed and watered. As he is not particularly social, the environment suits him well.
My concerns are that the fees are quite high and his income just about covers them. The

longer he lives, the more they will increase and his income will fall behind. I haven't found Social Services to be of any help and systems are incredibly difficult to understand. It would have been useful to me if FSHC had on-hand advice - they obviously deal with a number of these organizations and should be able to make the initial period of time an easier process.
I believe that the staff carry out duties with compassion, care and interest in their patients. I think the organization as a whole are perhaps less so. I understand that this is a business and must function accordingly but reacting to individual needs etc should be paramount.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Balmoral Care Home

Thank you, Sandra, for your comments about your recent experience at Balmoral Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. If you have any further questions, please give us a call. We're always happy to help! Take care!

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Review from Brian (Son of Resident) published on 11 September 2017
Submitted via Website • Report

Overall Experience

The care home is clean and does not have an aroma of old peoples homes as some do. My mother's room is very small but manageable, but the furnishings are a little tired and could do with repairs or replacing.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Balmoral Care Home

Thank you, Brian, for your comments regarding your experience of Balmoral Care Home. We really appreciate your feedback! Please don't hesitate to reach out to us if there's anything more we can do!

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Review from Paul P (Son of Resident) published on 4 September 2017
Submitted via Website • Report

Overall Experience

Although my father is bed ridden and requires 24hr nursing care and has been like this for nearly 3 years, I can not comment on some of the questions below but to give just a satisfactory answer. Although I am very happy that my father is looked after well and the staff are doing a good job and are

always helpful.
The building itself is now becoming "tired" and requires attention.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Balmoral Care Home

Thank you, Paul, for your kind comments about your recent experience at Balmoral Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised

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Balmoral Care Home

Care Provided by Balmoral Care Home

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Funding & Fees Guide for Balmoral Care Home

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