All visitors are welcome, please attend reception to sign in. The home currently have protected meal times - if you wish to visit within meal times please speak to the unit and arrange
2 car parks, one in front of reception and one at the back of the building
Balmoral Care Home has a Review Score of 8.9 (8.869) out of 10, based on 8 reviews in the last 2 years. Over all time Balmoral Care Home has 83 reviews.
Review from Vincent M (Son of Resident) published on 1 September 2017
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Reply from Ronnie Cavanagh, Digital Marketing Executive at Balmoral Care Home
Thank you, Vincent, we really appreciate your feedback! If you would like to contact the Home Manager, she would welcome the opportunity to review your mothers care plan with you. Thanks again for your review.
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Review from Sharon P (Daughter of Resident) published on 1 September 2017
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Reply from Ronnie Cavanagh, Digital Marketing Executive at Balmoral Care Home
Thank you, Sharon, for your comments about your recent experience at Balmoral Care Home. Our residents’ well-being is our main priority and it is great to hear that you were so pleased with the quality of our care.
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Review from Andrea H (Daughter of Resident) published on 26 May 2017
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Review from Pat C (Daughter of Resident) published on 18 April 2017
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Review from David S (Son of Resident) published on 28 March 2017
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Review from Carole S (Daughter-in-law of Resident) published on 28 March 2017
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Review from Diane C (Daughter of Resident) published on 13 March 2017
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Review from Anne T (Wife of Resident) published on 10 March 2017
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Review from R L (Son of Resident) published on 6 March 2017
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Review from Jane T (Daughter of Resident) published on 3 March 2017
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Review from Richard C (Son-in-law of Resident) published on 23 January 2017
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Review from Kevin R (Son of Resident) published on 19 January 2017
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Review from J J (Resident) published on 16 January 2017
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Review from Lynn (Daughter of Resident) published on 27 April 2016
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Review from Michael W (Son of Resident) published on 16 February 2016
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Review from Gordon D (Resident) published on 12 February 2016
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Review from A S (Resident) assisted by family/friend published on 10 February 2016
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Reply from Lizzie Dodd, Home Manager at Balmoral Care Home
Hi there, thank you for taking the time to review Balmoral Care Home - we appreciate all feedback and comments about the service we provide. In relation to the food at Balmoral, we have some very exciting changes coming up which will certainly brighten up the menu - I will talk further in person about these. We’ve also just last week updated our menus to reflect preferences etc… If you have any other meals you feel would be nice on the menu then please just let me know so we can incorporate these. Thank you again for your comments.
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Review from Paul (Son of Resident) published on 8 February 2016
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Review from Kathryn (Daughter of Resident) published on 8 February 2016
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Review from N C (Son of Resident) published on 3 February 2016
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The Review Score of 8.9 (8.869) out of 10 for Balmoral Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 8 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.3 out of 5 from 8 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.598 for Balmoral Care Home is calculated as follows: ( (62 Excellents x 5) + (24 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 92 Ratings = 4.598
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.271 Points relating to the number of positive Reviews for Balmoral Care Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 85 registered maximum number of service users is 17. 8 Positive Reviews ÷ 17 = 0.471
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 16 Jul 2024
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Job Title: Home Manager at Balmoral Care Home, Sheffield
Since a young age Lesley has been passionate about helping others. With her kind and helpful nature, it was evident a career in care was perfect for her. At the age of 16, she became a care assistant and went on to gain her NVQ Level 2 and 3. Before becoming a home manager she gained experience through roles such as a senior care assistant and a team leader. She is very proud that she has been able to help her team deliver the best care possible. A family-minded individual, Lesley spends her spare time swimming, going to family events and getting lost in a good book. Words of encouragement from Lesley for someone looking for the right home would be: “Ask yourself, is there a friendly atmosphere? Is it nice and bright? Are there lots of activities? If yes, this is good.”
“I love being able to help our residents live a fulfilled life with lots of laughter and joy.”