Review from C B (Wife of Resident) published on 17 December 2021
Submitted via Postal Card • Report

Overall Experience

My husband came into care in January 2021 and has dementia, and from day one the staff have been amazing. The care he has received from every member of staff has been wonderful. I recently came for two weeks respite care and found exactly the same care, help and friendliness just brilliant. Nothing

was too much trouble for them. We as a family cannot thank them enough for all they have done for us in a difficuly year.

Reply from Amanda Barnes, Customer Service Adviser at Broomcroft House Care Home

We appreciate you taking the time to leave us your comment. It is nice to hear that both you and your husband have had a positive stay with us. We hope to continue providing your husband with the best possible care.

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Review from A T (Partner of Resident) published on 10 December 2021
Submitted via Postal Card • Report

Overall Experience

The care provided was both medically and physically extremely good. My partner was kept very comfortable and pain-free during his stay in Broomcroft. Nothing was too much trouble for the staff who also cared for me showing care and compassion at all times. I could not have asked for anymore during his

end of life.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Broomcroft House Care Home

Thank you for your review. We are glad to have been able to support you through such a difficult time, hopefully you can find comfort knowing that your partner received the very best of care. Thank you again.

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Review from P W (Husband of Resident) published on 19 November 2021
Submitted via Postal Card • Report

Overall Experience

My wife has been a resident in Broomcroft for almost three years and this is my third review. I am still of the same opinion that this home is an excellently run care home from the management down to the maintenance department. I cannot fault the nursing and caring staff in any way. It gives me great

peace of mind knowing that my dear wife is looked after by all these lovely people. Even though management has changed in the past few weeks, the running of the home still remains the same and long may it continue.

Reply from Amanda Barnes, Customer Service Adviser at Broomcroft House Care Home

We appreciate you taking the time to leave us your comments. We are very happy to hear you can feel at ease with your wife in our care. Thank you for choosing Broomcroft House for your wife's stay.

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Review from Sarah (Daughter of Resident) published on 16 July 2021
Submitted via Website • Report

Overall Experience

My mother came to Broomcroft three months ago for end of life care. The manager dealt with my initial queries with kindness, sensitivity and professionalism at an extremely difficult time, and I was instantly convinced that this was the place for my mum to spend her final days. Throughout her time at

Broomcroft she has been treated with kindness, courtesy and love. She is extremely well cared for and the professionalism, responsiveness and support of the staff, for myself as well as for mum, have made these few weeks much easier than they might have been. I have nothing but praise and thanks for every single person who works here; the grounds and maintenance staff, the catering and housekeeping department, the carers, the medical team and the administrators appear to operate as part of a 'family' of care who have made my mum feel loved and safe. I cannot put into words how grateful I am for everything that they have done for us and wouldn't hesitate to recommend Broomcroft House.

Reply from Amanda Barnes, Customer Service Adviser at Broomcroft House Care Home

Thank you for your kind words. We are glad to help and support you and your family through such a difficult time. It is also lovely to hear that both you and mum feel like a part of the Broomcroft House family. Please let us know if there is anything we can do to make your Mums stay as comfortable as possible and Thank you for trusting us to care for her.

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Review from J E (Son of Resident) published on 15 July 2021
Submitted via Postal Card • Report

Overall Experience

Broomcroft is a large residential care home that employs trained and caring staff of the highest standard. The management follow procedures from regional and national level which sometimes makes for sluggish and autopilot responses. While I sence that the management battle against these directives from

above it's a conflict that the excellent staff win. Their caring and compassionate service is excellent from the nurses and carers to the cleaners and cooks.

Reply from Amanda Barnes, Customer Service Adviser at Broomcroft House Care Home

We appreciate you taking the time to leave us your comments. It is always nice to hear words like “Caring” and “Compassionate” being used to describe our care. We hope to continue providing your loved one with the best possible care.

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Review from E P (Sister of Resident) published on 30 June 2021
Submitted via Postal Card • Report

Overall Experience

I found my brother very well cared for. He slid from his chair and within seconds five people were in his room and another with a hoist superb.
However, my husband and I thought he was dehydrated by the way he took drinks greedily.

Reply from Amanda Barnes, Customer Service Adviser at Broomcroft House Care Home

We appreciate you taking the time to leave us your comments. We are very happy to hear you can feel at ease with your brother in our care here at Broomcroft House. Please let us know if there is anything we can do to make your brother's stay as comfortable as possible.

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Review from Anne L (Sister of Resident) published on 29 June 2021
Submitted via Website • Report

Overall Experience

Broomcroft House is an outstanding Nursing home, this can be demonstrated by the high-quality care and support my brother receives from all the staff team. The staff are trustworthy helpful compassionate and responsive. Everyone is treated with dignity and respect. Communication is excellent, all the

staff are happy to welcome you and discuss any needs you or your relative have.
The management and staff team are very well trained this is reflective of how organised and safe the home is, my brother and I love the happy homely atmosphere.
I am very impressed by how many qualified nursing staff are on duty, safety is paramount at Broomcroft House.
The staff team are a step ahead at all times, these qualities reflect a well trained organised registered manager and team.
My brother states he loves his new home that he feels safe and all the staff who provide him support is amazing happy people and nothing is too much trouble. I would highly recommend Broomcroft House.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Broomcroft House Care Home

Thank you for your kind words. It is always so lovely to hear words like "trustworthy, compassionate and responsive" used to describe the care provided by our staff. We are glad to hear that your Brother feels safe and happy with us at Broomcroft House. Thank you for your recommendation.

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Review from Jill G (Daughter of Resident) published on 29 June 2021
Submitted via Website • Report

Overall Experience

All the staff have been kind and helpful over the last year. Due to the Covid Pandemic, I was unable to visit my Mum indoors in her room for over 12 months. Broomcroft staff helped me to maintain contact with Mum through video calls and window visits. (An indoor visiting facility would have been

better during the cold winter months!) I have had to rely on the staff to look after every aspect of my Mum's needs. This they have done with great care.
We can now have one indoor visit per week but I feel this should be increased as both Mum and I have had 2 vaccinations, as have the majority of the staff and residents in Broomcroft.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Broomcroft House Care Home

Thank you for taking the time to leave us a review. It has certainly been a very challenging time, but it's good to know that the staff did everything they could to keep you in touch with your Mum. It is so nice to be able to welcome you back in for visits again, we are doing these in line with all the guidance from PHE, so we do need to make appointments for the time being. I will certainly pass your comments on to the home manager about the frequency.

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Review from Melvyn E (Son of Resident) published on 29 June 2021
Submitted via Website • Report

Overall Experience

Staff are caring and helpful and have managed my mother's changing needs. I have been contacted very quickly if there has been a problem, or my mother has had a fall. The food is very good. Living a long way away, the regular Zoom meetings have been very useful.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Broomcroft House Care Home

We appreciate you taking the time to leave us your review. We are glad the Zoom meetings have helped you to keep in touch with your Mum on a regular basis, and that the staff keep you well informed of any changes in your Mums health and well-being. Please let us know if there is anything further we can do to support you both.

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Review from J H (Daughter of Resident) published on 6 May 2021
Submitted via Postal Card • Report

Overall Experience

We looked at a number of care homes and we are certainly very happy with Broomcroft House. The manager and staff are wonderful with our darling mum. We feel she is treated with respect, care and love. We certainly chose the best care for our mum. (And also they take an interest in us and our wellbeing).

Thanks to all.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Broomcroft House Care Home

Thank you for this lovely review. It is great to hear that you feel the staff are so respectful and kind with your Mum. Thank you for choosing Broomcroft House to look after her.

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Review from A S (Friend of Resident) published on 6 May 2021
Submitted via Postal Card • Report

Overall Experience

My friend has enjoyed his stay and the fabulous meals. He has been slightly disappointed with the lack of activities and social interaction, but he appreciates that Covid has had an impact on current behaviours.

Reply from penelope kudelnitzky, Customer Service Adviser at Broomcroft House Care Home

Thank you for your review. Also for understanding that due to COVID things are not quite as normal as they could be in the care homes due to self-isolating 14 days. It is nice to hear he has enjoyed his meals with us and hope his stay was as comfortable as could be.

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Review from P P (Wife of Resident) published on 23 April 2021
Submitted via Postal Card • Report

Overall Experience

My husband came to Broomcroft House for four weeks of respite care. As we were in lockdown, I could only communicate with him by phone, which was always given to home. It was only on his last week, that I was allowed to visit him. Everything was very nice, but as he's suffering from dementia, he didn't

remember any food he'd eaten or activities he'd done. I was there for one tea meals, and it all looked very nice. Don't have experience with charges, but seemed reasonable. All staff very friendly and helpful.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Broomcroft House Care Home

Thank you for taking the time to leave us a review. We are glad that you felt happy with the standard of care provided for your Husbands short stay. Please let us know if we can help again in the future.

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Review from Susan H (Daughter of Resident) published on 30 March 2021
Submitted via Postal Card • Report

Overall Experience

Cannot praise Broomcroft Highly enough. Mum settled in straight away and loves her time here. Staff are experienced, warm and caring. Food, five stars, beautifully presented and always looks varied and nutritious. Daily activities are wonderful, arts, crafts and pamper sessions. Broomcroft is like home

from home. Scrupulously clean, bright, well-furnished rooms. Already booked my place here!

Reply from Emily Wilson, Customer advisor on behalf of the team at Broomcroft House Care Home

Thank you so much for your lovely review, your kind words and compliments are so appreciated by us. We are so pleased that your mum settled in well, and that you're happy with the services Broomcroft House is providing. Please let us know if there is anything else we can do for you.

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Review from S W (Daughter of Resident) published on 27 November 2020
Submitted via Postal Card • Report

Overall Experience

My Mum has been at Broomcroft House since 2019. The nursing home is well maintained and the staff are very good with my Mother's needs. Her condition has gotten worse but the staff are always aware and ready to adapt and change her care plan to cover her growing needs. I feel that my Mum is safe and

well cared for.

Reply from Stephen Rondel, Customer Advisor on behalf of the team at Broomcroft House Care Home

We really appreciate you taking the time to leave us such lovely comments. We are very happy to hear you can feel at ease with your mum in our care.

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Review from A B (Resident) published on 17 November 2020
Submitted via Postal Card • Report

Overall Experience

The home has a very friendly atmosphere. The majority of staff are excellent to good, most try to give good service. Breakfasts and lunches are very good. Evening meals do not reach the same standards, especially homemade sausage rolls and pasties etc.
Management is exceptionally friendly and competent.

Laundry, cleaning and general care are very good.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Broomcroft House Care Home

Thank you for taking the time to leave your review. We will discuss your feedback with the home’s manager to help us continually improve our service.

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Review from H S (Daughter of Resident) published on 10 November 2020
Submitted via Postal Card • Report

Overall Experience

The staff are very kind and treat residents with respect. The home is very clean, food is good and efforts are made to create a homely feel although the rather institutional design of the building makes this difficult. My mum has been very well cared for and communication has been excellent. As she

has declined staff have been very proactive in addressing her needs.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Broomcroft House Care Home

Thank you for trusting us with your mother's care. Please let us know if there is anything else we can do for you or your family.

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Review from R H (Resident) published on 10 November 2020
Submitted via Postal Card • Report

Overall Experience

No experience of any other care home but happy with this one.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Broomcroft House Care Home

Thank you for taking the time to leave your review. We appreciate the kind comments.

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Review from Rose B (Daughter of Resident) published on 6 November 2020
Submitted via Website • Report

Overall Experience

Mum has been living at Broomcroft for over two years. She is happy, secure and safe. The recent difficult times relating to COVID have been hard. However, the staff have been brilliant. We have, without fail, talked to Mum on a weekly basis via Skype which has been reassuring and great to see her in

good spirits. The garden visits didn’t work for Mum as she became disoriented but staff were very supportive at this time. Indoor visits worked well and it was great to see and chat in person with Mum. At all times, l have felt informed, supported and very much a part of the Broomcroft ‘family’. Without doubt, the current times are stressful and uncertain but I am convinced that Mum is living in the right place and is cared for to the highest possible standards. A huge thank you to all the staff at Broomcroft - you are doing a great job.

Reply from Stephen Rondel, Customer Advisor on behalf of the team at Broomcroft House Care Home

Thank you for such lovely comments. We are glad to help you and your family through such a difficult time.

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Review from V P (Partner of Resident) published on 4 November 2020
Submitted via Website • Report

Overall Experience

My partner is treated with love, kindness, dignity and understanding. He is cared for as an individual and his rock and roll character, warm personality and great sense of humour are encouraged and drawn out. Both the carers and management have the knowledge, experience and understanding to keep him

calm and happy, to read him and to anticipate his needs. As a partner I am equally treated with care, patience and understanding and communication is excellent, although sometimes you have to persevere! I cannot imagine a better place for him or for my peace of mind. I cannot praise the staff highly enough for what they have done for both of us. Outstanding.

Reply from Stephen Rondel, Customer Advisor on behalf of the team at Broomcroft House Care Home

We really appreciate you taking the time to leave us such lovely comments. We are very happy to hear you can feel at ease with your partner in our care.

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Review from Pamela B (Daughter of Resident) published on 5 August 2020
Submitted via Website • Report

Overall Experience

Since the onset of Covid-19, our family have been unable to visit our 96-year-old mother. She has been a resident in Broomcroft House Care Home since October 2019 and we are so pleased that she is in there, especially at this time of such uncertainty and that she is being very well cared for and looked

after. It is very reassuring for us that she is safe and secure and gives us peace of mind.
Sadly Mum has the onset of Alzheimer's and is not very happy or settled. But this would be the case wherever she was living.

Reply from Emily Wilson, Customer Services Adviser at Broomcroft House Care Home

We really appreciate you taking the time to leave us such lovely comments. Thank you for your understanding during such a difficult time. We appreciate it is so hard not being able to see your loved one for such a long time. We are very happy to hear you can feel at ease with your Mother in our care. Please let us know if there is anything else we can do to help.

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Broomcroft House Care Home

Care Provided by Broomcroft House Care Home

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Funding & Fees Guide for Broomcroft House Care Home

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