My sister has shown a noticeable improvement since moving into St Catherine's
Alan D (Brother of Resident)
All I can say is very well done. All the staff are great and caring.
S D (Sister of Resident)
The manager is very amenable, very approachable, easy to talk to. Staff seem pleasant and cheerful.
S A (Daughter of Resident)
No restrictions
Good spacious parking
St Catherine's Nursing Home has a Review Score of 8.1 (8.129) out of 10, based on 4 reviews in the last 2 years. Over all time St Catherine's Nursing Home has 36 reviews.
Review from J T (Resident) assisted by family/friend published on 27 December 2023
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Review from Mark B (Son of Resident) published on 22 December 2023
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Review from Paul A (Son of Resident) published on 21 December 2023
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Review from Gary W (Son of Resident) published on 16 May 2023
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Review from Gyln F (Daughter of Resident) published on 28 February 2023
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Review from Janice Y (Daughter of Resident) published on 24 February 2023
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Review from Stephen M (Son-in-law of Resident) published on 23 November 2022
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Review from Gordon S (Husband of Resident) published on 23 November 2022
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Review from D M (Daughter of Resident) published on 22 November 2022
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Review from Patricia A (Daughter-in-law of Resident) published on 22 November 2022
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Review from H Q (Son of Resident) published on 12 April 2022
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Review from Michelle W (Daughter of Resident) published on 2 December 2021
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Review from Gillian G (Daughter of Resident) published on 22 October 2021
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Review from Gillian S (Relative of Resident) published on 1 October 2021
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Review from Sue A (Husband of Resident) published on 6 August 2021
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Review from Cleveland E (Son of Resident) published on 18 May 2020
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Review from D O (Daughter of Resident) published on 7 February 2020
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Review from J M (Wife of Resident) published on 5 February 2020
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Review from B R (Daughter of Resident) published on 26 September 2019
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Review from Alan D (Brother of Resident) published on 9 June 2019
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The Review Score of 8.1 (8.129) out of 10 for St Catherine's Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 4 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.7 out of 5 from 4 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.468 for St Catherine's Nursing Home is calculated as follows: ( (29 Excellents x 5) + (11 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 47 Ratings = 4.468
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.661 Points relating to the number of positive Reviews for St Catherine's Nursing Home is based on 4 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14. 4 Positive Reviews ÷ 14 = 0.286
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 5 Mar 2020
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