Visitors are welcome at any time. They have protected mealtimes which you are asked to respect, unless you have arranged to enjoy a meal with or to support your loved one with their meal.
Free onsite parking.
Chapel Lodge has a Review Score of 8.9 (8.921) out of 10, based on 8 reviews in the last 2 years. Over all time Chapel Lodge has 46 reviews.
Review from T M (Daughter of Resident) published on 9 April 2025
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Reply from David Monaghan, Home Manager at Chapel Lodge
Thank you for taking the time and leaving a kind review. We will share it with the care team, support from families means a lot to us.
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Review from L L (Sister of Resident) published on 12 September 2024
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Review from M R (Wife of Resident) published on 20 June 2024
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Reply from David Monaghan, Home Manager at Chapel Lodge
Thank you for your kind review; I will share it with the staff team.
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Review from P C (Daughter of Resident) published on 6 June 2024
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Reply from David Monaghan, Home Manager at Chapel Lodge
Thank you for your kind review; I will share it with the staff team.
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Care / Support
Cleanliness
Treated with Dignity
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Review from J B (Daughter of Resident) published on 23 May 2024
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Reply from David Monaghan, Home Manager at Chapel Lodge
Thank you for your kind review; I will share it with the staff team.
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Cleanliness
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Review from Chris W (Son of Resident) published on 27 February 2024
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Reply from David Monaghan, Home Manager at Chapel Lodge
Thank you for your kind review; I will share it with the staff team.
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Cleanliness
Treated with Dignity
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Management
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Review from Victoria W (Wife of Resident) published on 15 February 2024
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Reply from David Monaghan, Home Manager at Chapel Lodge
Thank you for your kind review; I will share it with the staff team.
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Care / Support
Cleanliness
Treated with Dignity
Food & Drink
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Management
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Review from Geoff N (Brother of Resident) published on 29 January 2024
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Reply from David Monaghan, Home Manager at Chapel Lodge
Thank you for your kind review, I will share it with the staff team.
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Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
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Review from Karen W (Daughter of Resident) published on 16 November 2022
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Reply from David Monaghan, Home Manager at Chapel Lodge
Thank you for your kind review, I will share it with the staff team.
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Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
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Management
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Value for Money
Review from Dianne K (Daughter of Resident) published on 3 November 2022
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Reply from David Monaghan, Home Manager at Chapel Lodge
Thank you for your very kind review. We were pleased you all had a great time, I will share your review with our staff team who will appreciate it.
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Review from Heather F (Daughter of Resident) published on 22 September 2022
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Reply from David Monaghan, Home Manager at Chapel Lodge
Thank you for your kind review, I will share it with the staff team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
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Rooms
Value for Money
Review from Terence D (Husband of Resident) published on 6 September 2022
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Reply from David Monaghan, Home Manager at Chapel Lodge
Thank you for your kind review, I will share it with our care team.
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Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
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Management
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Review from Craig P (Son of Resident) published on 19 April 2022
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Reply from Sharon Flood, Regional Operations Manager at Chapel Lodge
Thank you for your positive feedback, I will pass this on to the staff.
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Review from Angela M (Daughter of Resident) published on 23 November 2021
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Reply from David Monaghan, Home Manager at Chapel Lodge
Thank you for your feedback it is much appreciated, I will pass your kind comments to the staff team.
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Review from Daphne H (Friend of Resident) published on 9 June 2021
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Reply from David Monaghan, Home Manager at Chapel Lodge
Thank you for your feedback it is much appreciated , I will pass your kind comments to the staff team.
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Care / Support
Cleanliness
Treated with Dignity
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Staff
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Management
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Value for Money
Review from Kay K (Daughter of Resident) published on 6 June 2021
Submitted via Postal Card •
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Reply from Sharon Flood, Regional Operations Manager at Chapel Lodge
Thank you for your feedback it is much appreciated.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
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Management
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Rooms
Value for Money
Review from M B (Wife of Resident) published on 16 March 2021
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Reply from David Monaghan, Home Manager at Chapel Lodge
Thank you for your positive review, I will share your comments with the staff team
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Alex O (Daughter of Resident) published on 23 February 2021
Submitted via Postal Card •
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Reply from Sharon Flood, Regional Operations Manager at Chapel Lodge
Thank you for your positive feedback, the staff will appreciate this very much.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Laura G (Wife of Resident) published on 9 December 2020
Submitted via Postal Card •
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Reply from Sharon Flood, Regional Operations Manager at Chapel Lodge
Thank you for your positive feedback it is very much appreciated.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from A H (Daughter of Resident) published on 9 December 2020
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The Review Score of 8.9 (8.921) out of 10 for Chapel Lodge is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 8 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.2 out of 5 from 7 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.674 for Chapel Lodge is calculated as follows: ( (67 Excellents x 5) + (16 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 89 Ratings = 4.674
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.247 Points relating to the number of positive Reviews for Chapel Lodge is based on 7 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8. 7 Positive Reviews ÷ 12.8 = 0.547
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 12 Jun 2019
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Home Manager
Joined: 2017
I have worked within care for 36 years, with 2 years dedicated at Chapel Lodge. I am Registered with the CQC and qualified in Health and Social Care Management. My vision and passion for Chapel Lodge is to ensure that the service is guided by the people who access it and place them at the heart of their own decision making. I strive to provide truly individualized and tailored care packages that place people in full control of their own lives.
Job Title: Deputy Manager
Joined: 2020
I support the Home Manager in the day to day running of Chapel Lodge and I take an overview of the Nursing floor. I am passionate about individualised care and use a holistic approach in the way I work.
Job Title: Unit Manager
Joined: 2016
I have worked at Chapel Lodge since 2016 and I am in charge of the Residential Unit. I am passionate about delivering the highest standard of care to the residents and supporting staff within the home.
Job Title: maintenance
Joined: 2018
Dan has worked for Roseberry Care Centres for just over 2 years and is in charge of the day to day repairs and general maintenance at Chapel Lodge.
Job Title: Administrator
Joined: 2014
I have worked at Chapel Lodge since 2014 and I support the management team with the day to day running of the home.
Job Title: Housekeeper
Joined: 2020
I am responsible for the day to day cleanliness of the home
Job Title: Activity Coordinator
Joined: 2018
I have worked at Chapel Lodge for 2 years, but have 10 years experience in providing activities to the older person. I strive to provide a diverse choice of activities which include baking, interactive technology and outings into the community.
We document our activities in folders that can be found in reception. Please feel free to browse to see what we do.
Job Title: Senior Carer
Joined: 2013
My role is to support the Home and Unit Manager with the safe running of Chapel Lodge. I have worked in care for 7 years and feel passionate about my role.