Review from T C (Daughter of Resident) published on 4 August 2022
Submitted via Postal Card • Report

Overall Experience

Dad has been in Chatsworth Grange for over 12 months, and I am more than happy with his care. If I have had any issues, I have been able to see the relevant person to sort my concerns out. With Dad's condition, I can imagine him to be a handful at times, but he is always treated with the care and respect

he deserves and is always clean and tidy. Overall, the maintenance of the home is good, but like everything that is used a lot, it could do with new fixtures and fittings here and there. The garden space is good but could do with an overhead shelter for when it's hot and wider footpaths for when you are taking your loved one out in their chairs. I personally would like to thank all the staff for the help and care you gave to Dad and the other residents. Well done.

Reply from Bev Furniss, Home Manager at Chatsworth Grange Nursing Home

Thank you so much for your very kind comments, and I will pass them on to the staff. We have now purchased two umbrellas for outside, and they will be put up outside by the end of the week.

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Review from Patricia H (Partner of Resident) published on 2 August 2022
Submitted via Postal Card • Report

Overall Experience

Everything is kept very clean and tidy. Because he has dementia, he is unable to fill in this form or properly comment. I am his partner and think that he has settled into the care home very quickly, The carers are very nice and helpful, but unless he is told what to do and led to various places, I

think he misses out on things like the entertainment which is on another floor. He does like company, so he should be encouraged to join in.

Reply from Bev Furniss, Home Manager at Chatsworth Grange Nursing Home

Thank you very much for your very positive response, and I will pass on your comments to the staff.
Also, to put your mind at ease, entertainment is also carried out on the units so that he doesn't miss out.
Thank you.

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Review from B B (Daughter of Resident) published on 13 April 2021
Submitted via Postal Card • Report

Overall Experience

My mum went to Chatsworth Grange Nursing Home in July 2020, she needed nursing care. With the pandemic no one was allowed to visit and I had to shield. My brothers and I kept in touch by phone. The nursing team kept me informed about Mum. Eventually, I was allowed to see her in a hub. I am now allowed

to go in as long as I take the Covid test. The staff are very good, helpful and most of all look after my mum. They have all worked so very hard. I cannot thank them enough.

Reply from Bev Furniss, Home Manager at Chatsworth Grange Nursing Home

Thank you so much for your lovely words. The staff team have continued to work so very hard during the pandemic, aiming to keep everyone safe, plus at the same time being cheerful and energetic, hoping to lift everyone's mood.

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Review from Pam G (Daughter of Resident) published on 1 April 2021
Submitted via Website • Report

Overall Experience

My dad moved into Chatsworth Grange from hospital in January. He received excellent care delivered with dignity and love before his passing. That support also extended to me whilst I spent the last few days with my dad.
We as a family can't thank the Manager and the staff team enough.

Reply from Bev Furniss, Home Manager at Chatsworth Grange Nursing Home

Thank you very much for your kind words, it is really appreciated. I will pass on your kind words to the staff.

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Review from Katie W (Granddaughter of Resident) published on 23 March 2021
Submitted via Website • Report

Overall Experience

My grandad moved into Chatsworth Grange in December just before Christmas and sadly passed away recently. I had not seen my grandad for 3 months prior to the move to Chatsworth and I was so happy to receive video calls and be able to wave to him through his window. The manager and her staff team go

above and beyond and made us feel at ease knowing my grandad was being looked after. We could sleep at night knowing he was well cared for. Highly recommended.

Reply from Bev Furniss, Home Manager at Chatsworth Grange Nursing Home

Thank you very much for your kind review it is really appreciated.

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Review from Jane F (Daughter of Resident) published on 18 March 2021
Submitted via Website • Report

Overall Experience

If you want to put your loved ones in a home and forget about them then this is the place for you. This is a very closed culture home, Bondcare in general is, and asking for information about your loved one is not seen in a positive way. I have no concerns about the care staff but the management team

are something else. They take no ownership and don’t seem to value the family unit.

Reply from Bev Furniss, Home Manager at Chatsworth Grange Nursing Home

Hi Jane, thank you for taking the time to leave the review. Thank you for your kind words about the care provided by our stuff and the high rating for our facilities, rooms and cleanliness. We believe that your concerns have been addressed in the past off-line however for the reasons of privacy we will not be disclosing all the details on here. We would like to add a few comments though to clarify the situation. The Care Quality Commission, the independent regulator of health and social care in England, carries out thorough assessments of care homes and they have given our care home a good rating for being well-led. This, together with the positive feedback we continuously receive from the relatives of the residents and our staff demonstrate the professionalism of the management at the care home. Kind regards, Chatsworth Grange

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Review from Jean S (Wife of Resident) published on 2 March 2021
Submitted via Postal Card • Report

Overall Experience

My husband has not been there long and I have been unable to go inside because of Covid, but when I go to visit, all staff have been extremely nice and informative as to what my husband has been like. I phone every day to make sure he's OK and all staff are polite and informative (they must get fed

up with me).

Reply from Bev Furniss, Home Manager at Chatsworth Grange Nursing Home

Thank you very much for your kind words, it is very much appreciated.

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Review from Janet T (Daughter of Resident) published on 22 February 2021
Submitted via Postal Card • Report

Overall Experience

Amazing care home. We moved my mother recently from another care home not too far from Chatsworth Grange, which we found care standards unacceptable. We couldn't be happier with the care here. Lots of activities visit well socially distance and amazingly helpful staff. We highly recommend Chatsworth

Grange home.

Reply from Bev Furniss, Home Manager at Chatsworth Grange Nursing Home

Thank you so much for your review it is really appreciated.

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Review from F W (Son of Resident) published on 27 January 2021
Submitted via Postal Card • Report

Overall Experience

My mother has been in Chatsworth Grange for 15months and during that time has received excellent care and attention, second to none. Everyone is so attentive and friendly towards us all, when we arrive to see her she is happy and smiling. It is nice to know that she is so well cared for and that her

husband is content knowing she is well looked after.

Reply from Bev Furniss, Home Manager at Chatsworth Grange Nursing Home

Thank you very much for your review and the very kind words.

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Review from J M (Daughter of Resident) published on 30 September 2019
Submitted via Postal Card • Report

Overall Experience

Some of the staff go above and beyond whilst others don't seem to give the time of day to residents. I have been sat in the room with my mum and staff have bought her meal in and just put it down on her table and walked out. A little conversation wouldn't hurt. When I have been there when it's not meal

times, no one has ever just popped in or put their heads in to check her.

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Review from C C (Daughter of Resident) published on 2 July 2019
Submitted via Postal Card • Report

Overall Experience

We are delighted with the care received by our mum at Chatsworth Grange. The caring staff are superb and supported by a responsive and caring management team. Although the rooms aren't very big, the way in which the care is given more than makes up for that. All staff encountered - including peripheral

team members - seem dedicated and hardworking.

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Review from Andrew S (Son of Resident) published on 31 May 2019
Submitted via Postal Card • Report

Overall Experience

The nursing home is clean and the staff are friendly and welcoming and always willing to discuss any issues. The staff are kind and friendly to my mom and she is always clean, warm and well fed no matter what time of the day I go. They always keep me informed by phone if there are any problems so I

am kept up to date with my moms care.

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Review from Amanda G (Daughter of Resident) published on 13 May 2019
Submitted via Website • Report

Overall Experience

I cannot recommend this care home highly enough. There are no words to express how happy my brother and I felt about the care, compassion and love that our mother received in her last few weeks at Chatsworth Grange.
Our only regret is that we did not find this home earlier for mum. She was very complex

in her needs and behaviour but settled so well in the peaceful loving atmosphere at Chatsworth. All the staff - from the Manager and office team to Nurses, care workers, support staff and building services were pleasant, courteous and nothing was too much for them. Always with a smile even in difficult circumstances, everyone was supportive to myself and my brother at a very upsetting time.
They all treated mum with dignity, respect and love. Thank you so much for making mum's life and ours easier and peaceful.

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Review from J H (Son-in-law of Resident) published on 5 April 2018
Submitted via Postal Card • Report

Overall Experience

The staff are very good, they treat the residents with dignity and are very helpful, from management down to the cleaners.

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Review from Karen P (Daughter of Resident) published on 4 January 2018
Submitted via Website • Report

Overall Experience

My Mum passed away 4th December 2017. Her last 12 weeks of life were spent at Chatsworth Nursing home.
My mum was treated with dignity by kind, caring staff. It was inspirational. As a daughter, I feel so touched by all staff care for Mum and us as a family as she entered her last few weeks of life.

Thank you, each and every one of you. You're all truly special and I will never forget you all. Mum is at peace now after her battle with Alzheimer's back in the arms of our Dad. I would be happy to talk to any family that needs any help at any time.

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Review from Lisa D (Daughter of Resident) published on 21 November 2017
Submitted via Postal Card • Report

Overall Experience

My dad is so happy here. The staff are friendly, caring and extremely professional. Dad now eats very well because it is good home-cooking. The home is clean and always smells fresh. Dad was in hospital several times before coming here but he recuperated fully at Chatsworth Grange due to the expert

care and the activities provided. I highly recommend this care home.

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Review from Elaine B (Daughter of Resident) published on 27 October 2017
Submitted via Postal Card • Report

Overall Experience

The standard of care given to my mother is excellent. I haven't met a member of staff that I can fault in any way.
I always feel comfortable in the home and I know when I leave that Mum is not just looked after but she is cared for.
These people go above and beyond.
Thank you.

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Review from Glen H (Son of Resident) published on 10 October 2017
Submitted via Postal Card • Report

Overall Experience

Excellent experience and quality of care provided to my mother.

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Review from Ann H (Daughter of Resident) published on 10 October 2017
Submitted via Website • Report

Overall Experience

We have been very impressed by the care and attention we have received as a family. The food is of a good standard and they always try their best to get anything that is requested specially. The staff are very caring, but I do feel sometimes they need more help at mealtimes and with getting residents

ready for bed etc. The nurses and staff always keep you informed after the doctor visits to keep you up to date with everything. Overall very good.

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Review from Sharon T (Daughter of Resident) published on 6 October 2017
Submitted via Website • Report

Overall Experience

My mum has been a resident here since November 2016.
The first thing you will notice when entering the property there is no smell and a calm atmosphere.
All the management and staff are welcoming and approachable.
Mum's home is on one of the smaller units and is spacious and comfortable.
The carers

and staff on this unit are wonderful and kind.
They can tease a smile from mum just by looking at her and I can't praise them enough. Mum is always telling me she loves them.
She loves dancing and particularly enjoys the musical activities lead by the lovely, full of fun activity coordinators. I can relax in the knowledge that she is receiving excellent care and mum is content.

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Chatsworth Grange Nursing Home

Care Provided by Chatsworth Grange Nursing Home

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Funding & Fees Guide for Chatsworth Grange Nursing Home

Facilities