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Protected meal times.
Large on-site car park.
Chatsworth Grange Nursing Home has a Review Score of 9.4 (9.426) out of 10, based on 17 reviews in the last 2 years. Over all time Chatsworth Grange Nursing Home has 42 reviews.
Review from J C (Wife of Resident) published on 1 February 2017
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Beth Owen, Interim Deputy Manager at Chatsworth Grange Nursing Home
Thank you for taking the time to leave a review, and for raising any points you have, we take all of your comments on board.
There should be regular Resident and Relative meetings taking place, please do come and speak to me or one of the team to get any further information on these.
Many thanks
Beth Owen
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Keith V (Friend of Resident) published on 1 February 2017
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Beth Owen, Interim Deputy Manager at Chatsworth Grange Nursing Home
Thank you for taking the time to leave your positive comments about the home, we really do appreciate them.
Kind regards
Beth Owen
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.4 (9.426) out of 10 for Chatsworth Grange Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.4 out of 5 from 17 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.426 for Chatsworth Grange Nursing Home is calculated as follows: ( (111 Excellents x 5) + (72 Goods x 4) + (18 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 204 Ratings = 4.426
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Chatsworth Grange Nursing Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 16 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 23 Oct 2024
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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