Permanent residents anytime
NHS - 2-4 & 6-8
The home has a car park
Pexton Grange has a Review Score of 9.6 (9.590) out of 10, based on 11 reviews in the last 2 years. Over all time Pexton Grange has 38 reviews.
Review from A M (Wife of Resident) published on 11 July 2024
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Reply from Alister Cook, Director at Pexton Grange
Thank you for your comments and for taking the time to submit a review. We understand how difficult the decision is to entrust a loved one into someone else's care and we always endeavour to make our care as person centred as we can. Thank you again.
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Review from Valerie F (Respite Resident) published on 10 April 2024
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Reply from Alister Cook, Director at Pexton Grange
Thank you for taking the time to write a review with such kind words.
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Review from I S (Sister of Resident) published on 2 April 2024
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Reply from Alister Cook, Director at Pexton Grange
Thank you for taking the time to review our service, I would love you to feedback any comments directly to the management about the categories where we failed to attain 5 stars. It's helpful to listen to our service users so that we can achieve excellence and exceed expectations. Thank you again for your kind words.
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Review from Margaret B (Respite Resident) published on 7 December 2023
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Review from D W (Son-in-law of Resident) published on 15 November 2023
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Review from M H (Sister of Resident) published on 15 November 2023
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Review from T S (Daughter of Resident) published on 1 November 2023
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Review from Anita B (Respite Resident) published on 29 September 2023
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Review from Pat A (Sister of Resident) published on 18 September 2023
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Review from Paula F (Daughter of Resident) published on 10 July 2023
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Review from Elizabeth F (Daughter of Resident) published on 22 May 2023
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Review from Helen P (Goddaughter of Resident) published on 18 March 2023
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Reply from Alister Cook, Director at Pexton Grange
Thank You for your kind words and for taking the time to write a review.
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Review from T L (Husband of Resident) published on 31 January 2023
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Review from Dawn D (Daughter of Resident) published on 15 December 2022
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Review from H M (Resident) published on 14 November 2022
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Review from W M (Daughter-in-law of Resident) published on 3 October 2022
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Review from Edith W (Respite Resident) published on 25 September 2022
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Review from C B (Daughter of Resident) published on 28 June 2022
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Review from Marie A (Daughter of Resident) published on 27 June 2022
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Review from A W (Husband of Resident) published on 20 June 2022
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Reply from Alister Cook, Director at Pexton Grange
Many thanks for taking the time to write some comments and a review. It’s good to hear your wife is improving. A number of the scores fall short of our targets, so we will look carefully at your grading to find areas we can improve on. The home has a constant rolling furniture upgrade programme, so it’s disappointing to hear that your wife’s room needs attention.
Thank you again.
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The Review Score of 9.6 (9.590) out of 10 for Pexton Grange is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 11 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.625 for Pexton Grange is calculated as follows: ( (83 Excellents x 5) + (42 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 128 Ratings = 4.625
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.965 Points relating to the number of positive Reviews for Pexton Grange is based on 11 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 57 registered maximum number of service users is 11.4. 11 Positive Reviews ÷ 11.4 = 0.965
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 5 Jan 2024
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