Review from J H (Daughter-in-law of Resident) published on 7 May 2024
Submitted via Postal Card • Report

Overall Experience

The staff at Darnall Grange Care Home are amazing. They have so much patience and understanding of the residents in their care. Nothing is ever too much trouble, and the nurses, carers and other staff are always there, willing to help and assist residents. We visit a resident on a regular basis and

are always grateful for the care and empathy the staff constantly provide even when faced with the difficult personality of dementia. Thank you.

Reply from Akbar Ali, Manager at Darnall Grange Care Home

Please accept our sincere thanks to review our service.

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Review from N B (Daughter of Resident) published on 2 May 2024
Submitted via Website • Report

Overall Experience

Mum has been in Darnall Grange for several years and is happy and content there. The Manager is always there to help with any concerns and is hands-on with the residents. A credit to Hermes. Only a certain type of person can do a carer's job and at Darnall Grange, they are excellent and should be acknowledged

for what they do. Always friendly and attentive to mum's needs. The food is great (best roast potatoes!), and the kitchen staff and housekeeping are great. Mum's room is always clean. The Activities Coordinator is the perfect person for activities, just what the residents need! Certain staff most definitely need recognition for what they do, I know I can't name them but I am sure they know who I mean! Thank you for looking after mum.

Reply from Akbar Ali, Manager at Darnall Grange Care Home

Thanks for your review, the contents of your review will be shared with staff.

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Review from Jackie M (Daughter of Resident) published on 25 April 2024
Submitted via Postal Card • Report

Overall Experience

Visit Mum every week, mainly on Thursday, with my partner each week and Mum's youngest sister. We know Mum is comfortable and safe. Very friendly staff. Good activities, lovely garden to sit in in the warmer weather/day (summer). Mum is safer than she would have been at home. Good meals served. Clean

and friendly. Love our visits, always smells fresh on arriving. Room lovely and modern. Thank you so much.

Reply from Akbar Ali, Manager at Darnall Grange Care Home

Many thanks for your review and your review contents will be shared with our hard working team members.

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Review from A H (Respite Resident) published on 17 April 2024
Submitted via Postal Card • Report

Overall Experience

I have been transferred to Darnell Grange from hospital after major operation with a catheter for bladder. Staff have been excellent and helpful, despite the fact they are busy, they are really kind and helpful to all residents. Cleaning is excellent.

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Review from Nicholas F (Nephew of Resident) published on 17 April 2024
Submitted via Postal Card • Report

Overall Experience

A wonderful care home. Kind, friendly staff and very good management. Always polite, reassuring and very caring staff. My aunt was very well cared for in every respect. Always treated with dignity and the utmost respect. I can't fault Darnall Grange Care Home and would recommend this care facility to

anyone!

Reply from Akbar Ali, Manager at Darnall Grange Care Home

Thank you so much for your review and feedback, much appreciated.

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Review from Mary T (Wife of Resident) published on 19 February 2024
Submitted via Postal Card • Report

Overall Experience

Darnall Grange provided an exceptional care service to my husband and also to myself. I cannot thank the staff enough for their excellent support to both of us. All the staff were very kind, caring and compassionate in the last days of his life. I would recommend anyone to let their loved one stay at

Darnall Grange.

Reply from Akbar Ali, Manager at Darnall Grange Care Home

Thank you for your reviews and feedback, I will share your review comments to our staff.

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Review from Jamesina F (Respite Resident) published on 7 February 2024
Submitted via Postal Card • Report

Overall Experience

I was worried about being incontinent but I was treated with excellent care and dignity throughout the stay.

Reply from Akbar Ali, Manager at Darnall Grange Care Home

Thanks for your review, it will be shared with our staff.

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Review from Mark H (Son of Resident) published on 6 February 2024
Submitted via Website • Report

Overall Experience

The staff at Darnall Grange Care Home were all really helpful and friendly and happy to answer questions or queries,
Mum wasn't in long, maybe a month but we were all happy knowing that she had 24 hour care available with the staff there.

Reply from Akbar Ali, Manager at Darnall Grange Care Home

Thank you for your review, your feedback will be shared with other staff members.

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Review from Brian N (Respite Resident) published on 19 January 2024
Submitted via Postal Card • Report

Overall Experience

I have enjoyed my stay in Darnall Grange. The staff here are very good and have been kind to me and when I leave the area with my wife I will keep in touch and I will always think of the care staff and residents in Darnall Grange. It is excellent, also the food is excellent here.

Reply from Akbar Ali, Manager at Darnall Grange Care Home

Thank you for your review and your comments will be shared with our team members.

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Review from Janine D (Daughter of Resident) published on 20 December 2023
Submitted via Postal Card • Report

Overall Experience

Thank you to all of the staff, the care for my dad in his short time here has been very comfortable and as good as it could be given the circumstances. All staff were extremely friendly and caring to all patients and visitors.

Reply from Akbar Ali, Manager at Darnall Grange Care Home

Hi Janine,
Thank you for taking the time to review our Service, much appreciated.

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Review from E C (Resident) published on 18 December 2023
Submitted via Postal Card • Report

Overall Experience

Very good home. Excellent staff, caring and professional. The manager is very helpful and supportive. Good food. Thanks to all staff

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Review from Joanne B (Daughter of Resident) published on 9 November 2023
Submitted via Postal Card • Report

Overall Experience

I know my dad is in safe hands at Darnall Grange. The carers are always friendly and caring with lots of patience. His room, bedding and clothes are always clean. He is given a variety of delicious food. We often join him for lunch in the care home. There are optional activities for him to join in if

he feels like it. His health is closely monitored by all the staff. They contact me if there is a problem. I am always happy with the level of care he receives.

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Review from K M (Wife of Resident) published on 14 August 2023
Submitted via Postal Card • Report

Overall Experience

I have been satisfied with my husband's stay. The young carers have been very kind to him. He has eaten well with his special need to help him eat, they have fed him too when I was not there. I would like to say thank you for his medical care too. The NHS team have been very thoroughly doing a very

demanding job. The food was very good, my husband loved the beef.

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Review from Yvonne S (Cousin of Resident) published on 4 August 2023
Submitted via Postal Card • Report

Overall Experience

Very pleased with every aspect of the home. The rooms are basic but well-managed. The staff are excellent, excellent at entertaining patients.

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Review from June S (Daughter of Resident) published on 4 August 2023
Submitted via Postal Card • Report

Overall Experience

It's a very friendly home it's like a home from home. It's very clean, the cleaning staff are always busy and very helpful if you need anything. There is something happening most days if the residents want to get involved. The food is delicious, I have a few meals myself so I know how tasty they are.

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Review from Alan W (Nephew of Resident) published on 4 August 2023
Submitted via Postal Card • Report

Overall Experience

Very clean all over. The staff and management are very friendly and helpful. My aunty is very happy and content here.

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Review from Jayne W (Daughter of Resident) published on 28 July 2023
Submitted via Website • Report

Overall Experience

Darnall Grange is a wonderful Care home. Our mum lived there for the last two years of her life. The whole team are incredibly caring and compassionate towards the residents. They are led by a lovely manager who genuinely cares about the residents and the impact on their families and loved ones.
Mum

was so well cared for and treated with dignity. We always felt as though they really knew her which was a great comfort to us. The home was always spotless as was Mum's room. The food was delicious with daily choices cooked by a lovely catering team. The manager would help out with serving at busy times. We were always warmly welcomed as a family and communication was always excellent. It is a shame that names cannot be mentioned here as we have so much gratitude for so many lovely team members. We felt as though Mum became part of their family.
We would highly recommend Darnall Grange for anyone living with dementia.
Thank you to everyone involved.

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Review from Patricia H (Resident) assisted by family/friend published on 27 July 2023
Submitted via Postal Card • Report

Overall Experience

Staff very amiable and helpful.
Room very comfortable.
Meals on the whole enjoyable and plentiful.
Drinks of tea could be more plentiful.
Sta was for rehabilitation purposes and lasted for three weeks.

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Review from Stacey W (Daughter of Resident) published on 10 July 2023
Submitted via Website • Report

Overall Experience

Definitely not a good experience, it was disgusting. Windows didn’t close properly and when my sister went to see Dad, every day, he was really sick on this particular day. No one had bothered to do anything and when my sister said something they then called an ambulance. Dad had pneumonia and passed

away a week later. I wouldn’t put my worst enemy in this home. It has taken me a long time to write this as I was really angry. Dad had his mind and staff came in, didn’t ask and just helped themselves to his sweets that we had taken. Don’t get me wrong, we didn’t mind but they shouldn’t just help themselves.

Reply from Nadim Admani, Director at Darnall Grange Care Home

We are always devasted when a relative or loved one has a negative experience. This is never our intention and we feel that we have to respond without providing sensitive medical information but general facts for any reviewer to receive a balanced view.
On the window, we have full-time a handyman that carries out monthly checks on many items of equipment and building that include windows for safety, this includes handles and safety restraints. We are unable to verify this and have no record of any reports highlighting any defective windows in the room suggested.
The gentleman in question was transferred to Darnall Grange but not discharged from hospital as he was placed in a community hospital bed at Darnall Grange. His treatment was continued and supervised by the NHS Team including Modern Matron, Therapy and Consultant supported by the home's GP and multi-disciplinary team.
The gentleman resided at Darnall Grange for just over a week and his condition was monitored by the nursing staff and carers as well as visited personally by the home's GP and the hospital's Consultant. Due to his deterioration in his original condition that he was being treated for a readmission to hospital was organised by the Consultant.
We feel that records clearly show multiple interventions by trained nurses and carers throughout every day and night. We dispute the fact that the care was poor and that medical intervention wasn’t given in a timely manner.
It is very sad to hear the passing of a loved one and we can only share sympathy at the loss and grief experienced and hope any reader will understand both sides in this sad review.

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Review from S W (Daughter of Resident) published on 3 July 2023
Submitted via Postal Card • Report

Overall Experience

My mother needed care after a fall and the use of an intermediate care bed. Every time I visited the warmth and care of the care staff was evident in all observed interaction with residents. Mum said she couldn't fault them for all the time she was there. The garden area is a calm and welcoming space,

thought and care have gone into its creation for those with dementia especially. Mum's return home has been made possible due to your care. A huge thank you.

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Darnall Grange Care Home

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Funding & Fees Guide for Darnall Grange Care Home

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