Heeley Bank Care Home

Heeley Bank Road, Sheffield S2 3GL
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9.0 42 Reviews
  • Heeley Bank Care Home, Sheffield
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Care Provided by Heeley Bank Care Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 67 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Bethany Etherington (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (67)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2011

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
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Heeley Bank Care Home Reviews (42)

Total of 42, showing 21-40
9.0

Heeley Bank Care Home has a Review Score of 9.0 (8.992) out of 10, based on 16 reviews in the last 2 years. Over all time Heeley Bank Care Home has 42 reviews.

Overall Experience

  • 20
  • 15
  • 1
  • 3
  • 3

Date Published

42
6
6
16
26

Review from N B (Son of Resident) published on 2 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good meeting and showing off requirements very professional.

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Review from M C (Son of Resident) published on 2 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are caring and they make you feel very welcome.

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Review from Barbara S (Stepdaughter of Resident) published on 25 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

A difficult time during the above period. The care and staff during this time has been faultless. They have all shown care, compassion and consideration of which I really appreciate and I would like to thank ALL staff for their undivided attention to my step-mum and care and consideration and understanding
towards the family. Thank you.

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Review from P B (Son of Resident) published on 21 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff are very pleasant and friendly. Rooms are always clean and tidy. I feel that I am at ease with my mum being cared for in the home, and would recommend the home to other people.

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Review from J F (Brother-in-law of Resident) published on 19 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife and I have been making twice-weekly visits up to COVID-19 lockdown and pre-arranged visits as per government and care home guidelines. Throughout our visits, we have found all staff to be extremely courteous and helpful to both us and the residents even at times when manning levels are low.
We would have no hesitation in recommending this care home.

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Review from S S (Son of Resident) published on 8 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the four months Dad has been here, I have noticed a big improvement in his general health and mental wellbeing.

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Review from Susan B (Daughter of Resident) published on 11 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff were very caring, the domestic staff were very pleasant and reception staff were very helpful. The home needed a good manager, the temporary one was very good but the home needed a permanent one. I believe this as now happened.

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Review from H L (Daughter of Resident) published on 31 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was visiting my father and got a flat tyre, so recovery was called and I had to wait. So the staff, in particular, the two receptionist ordered me lunch to have with my dad. It was a lovely meal and a very kind thing to offer.

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Review from M D (Daughter of Resident) published on 5 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was placed here on a 28 day NHS assessment. From day one, the staff made him welcome and helped him settle in. All his care from nursing to his personal care has been excellent. We visit nearly every day and are very impressed by his care and how he is treated.
He now has to stay here - his
recent review has confirmed he cannot go home. He is very happy which has made this so much better for us at this very stressful time. We are delighted with Heeley Bank Care Home.

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Review from M L (Relative of Resident) published on 21 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

Carers and all the staff, on the whole, are brilliant. Sadly lost many really good staff since the previous manager left. New manager not nice with staff.

Reply from Paul Brookfield, Regional Director at Heeley Bank Care Home

Thank you for your comments regarding our current staff team which we will pass on. Should you wish to discuss any other concerns, our Regional Director will be happy to arrange to meet with you.


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Review from Peter M (Son of Resident) published on 25 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

You could do with some more staff, not domestic. A good understanding manager and a better cook. I would like to see who it may concern. I will be in Heeley Bond from 13.30 until 1600 daily.

Reply from Paul Brookfield, Regional Director at Heeley Bank Care Home

Thank you for your comments, we are striving to provide continuity of care with permanent staff through a robust ongoing recruitment process. All comments are taken very seriously by the company. An appointment can be made to discuss your concerns with the regional director at a time convenient to you.


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Review from Peter H (Husband of Resident) published on 24 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The lack of permanent staff, I do appreciate it is difficult.

Reply from Fran Walker, Marketing at Heeley Bank Care Home

Thank you for your comments, we are striving to provide continuity of care with permanent staff through a robust ongoing recruitment process.


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Review from J M (Husband of Resident) published on 19 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the staff very good, compassionate and caring. My wife came to Heeley Bank in 2016 and she was and is very well cared for. I visit every day and the staff also make me feel very welcome and nothing is too much trouble. By all staff from admin to cleaner.

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Review from J E (Granddaughter of Resident) published on 21 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly, caring home. Clean, happy environment - home from home. Dedicated and hard working staff, a pleasure to be around.

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Review from Robert B (Son of Resident) published on 27 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Activity Co-ordinator is always excellent with the residents and puts on a wide range of activities through the week to give them a quality of life/experiences.

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Review from S G (Friend of Resident) published on 7 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a wonderful home, the atmosphere is fantastic - lively and welcoming!
The management are fantastic. The two ladies are approachable and friendly, always happy to chat and discuss concerns. The nurses and care staff are brilliant, nothing is too much trouble and I appreciate how hard they work.
The activities I have seen are fun and happy events which have made me smile considering my friend was always a sociable lady and I didn't want her to lose this. Highly recommend this Care home for your loved ones.

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Review from F H (Husband of Resident) published on 9 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent attitude from staff. Wife completely changed in a week.

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Review from Judith (Daughter of Resident) published on 13 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mother's care has been given with the utmost dignity and treated by the care staff in a very exceptional manner. Management support has been very supporting.

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Review from Ann R (Daughter of Resident) published on 12 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The family are all very happy with the care mum is receiving. The staff are all very friendly and happy to discuss mum's mental state and health. The activities in the care home are wonderful.

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Review from J P (Granddaughter of Resident) published on 30 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very caring and friendly and can't do enough for the residents. They try to include everyone in the activities, getting everyone involved.

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Current Review Score: 9.0 (8.992)

Overview of Review Score

The Review Score of 9.0 (8.992) out of 10 for Heeley Bank Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.0 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.022 for Heeley Bank Care Home is calculated as follows: ( (79 Excellents x 5) + (56 Goods x 4) + (29 Satisfactorys x 3) + (11 Poors x 2) + (8 Very Poors x 1) ) ÷ 183 Ratings = 4.022

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.97 Points relating to the number of positive Reviews for Heeley Bank Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4. 13 Positive Reviews ÷ 13.4 = 0.97

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Dec 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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