Total of 42, showing 41-42

8.8

Heeley Bank Care Home has a Review Score of 8.8 (8.806) out of 10, based on 17 reviews in the last 2 years. Over all time Heeley Bank Care Home has 42 reviews.

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Review from Sharon R (Daughter of Resident) published on 4 December 2015
Submitted via Postal Card • Report

Overall Experience

Very clean and welcoming care home. Friendly and professional staff, nothing is too much trouble. Mum has only been in the home for four weeks, had trouble settling, kept saying she wanted to go home! but the staff have been very understanding and supportive, taken her individual feelings and needs

into consideration and she has now started to think this is her home. Mum likes to go shopping, so staff will take her into the kitchen and get her a loaf of bread etc to take back to her room and she is happy then.

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Review from M F (Daughter of Resident) published on 26 November 2015
Submitted via Postal Card • Report

Overall Experience

My mother has been here over a year, we find she has now settled and is taken care of very well. The staff are very friendly and helpful.

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Current Review Score: 8.8 (8.806)

Overview of Review Score

The Review Score of 8.8 (8.806) out of 10 for Heeley Bank Care Home is based on a) the Average Rating and b) the number of positive Reviews.

a) The Average Rating is 3.8 out of 5 from 17 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

The Average Rating of 3.836 for Heeley Bank Care Home is calculated as follows: ( (79 Excellents x 5) + (56 Goods x 4) + (29 Satisfactorys x 3) + (11 Poors x 2) + (20 Very Poors x 1) ) ÷ 195 Ratings = 3.836
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

The 4.97 Points relating to the number of positive Reviews for Heeley Bank Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

The 5 points available are broken down as follows:
- i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
- ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4. 13 Positive Reviews ÷ 13.4 = 0.97
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

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Heeley Bank Care Home

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