Henleigh Hall Care Home has a Review Score of 9.3 (9.315) out of 10, based on 15 reviews in the last 2 years. Over all time Henleigh Hall Care Home has 118 reviews.
Review from E L (Sister of Resident) published on 27 February 2025
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Review from Julie K (Daughter of Resident) published on 21 February 2025
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Review from P W (Son of Resident) published on 14 January 2025
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Review from M H (Wife of Resident) published on 10 January 2025
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Reply from Claire Cole, Marketing Assistant at Henleigh Hall Care Home
Thank you for your feedback. We appreciate you taking the time to share your views and we're glad that you feel that your husband is cared for. We are sorry to hear about the concerns you have and would welcome an opportunity to discuss this further with you. Please reach out to us at the home to arrange a meeting. Thank you once again.
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Review from E K (Daughter of Resident) published on 20 May 2024
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Review from J M (Daughter of Resident) published on 8 May 2024
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Review from P J (Husband of Resident) published on 2 May 2024
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Review from N M (Daughter of Resident) published on 1 May 2024
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Review from D M (Husband of Resident) published on 1 May 2024
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Review from C T (Daughter of Resident) published on 1 May 2024
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Review from G D (Friend of Resident) published on 1 May 2024
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Review from P M (Resident) assisted by family/friend published on 24 April 2024
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Review from Alison H (Daughter of Resident) published on 14 September 2023
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Review from R J (Son of Resident) published on 27 July 2023
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Review from Harriet T (Daughter of Resident) published on 8 June 2023
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Review from Christopher S (Nephew of Resident) published on 28 February 2023
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Review from Ronald S (Husband of Resident) published on 28 February 2023
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Review from S B (Daughter of Resident) published on 5 January 2023
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Reply from Katie Barnett, Marketing Executive at Henleigh Hall Care Home
Thank you for your wonderful feedback about our home. We are pleased to hear that your experience had been positive and appreciate all of your kind comments about our team. If there is anything more we can do, please do not hesitate to reach out.
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Review from Norah B (Sister-in-law of Resident) published on 16 November 2022
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Reply from Katie Barnett, Marketing Administrator at Henleigh Hall Care Home
Thank you for your wonderful feedback about our home. We are pleased to hear that your sister-in-law has settled in well and is enjoying her time at Henleigh Hall. If there is anything more we can do for you please do not hesitate to reach out. We hope to see you again soon.
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Review from Mark J (Son of Resident) published on 14 November 2022
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The Review Score of 9.3 (9.315) out of 10 for Henleigh Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.3 out of 5 from 15 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.315 for Henleigh Hall Care Home is calculated as follows: ( (76 Excellents x 5) + (83 Goods x 4) + (18 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 178 Ratings = 4.315
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Henleigh Hall Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 14 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 5 Mar 2020
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Job Title: Home Manager
Joined: 2012
Kelly Hodgson has been dedicated to healthcare since leaving school, gaining experience across care homes, hospitals, and community settings. She studied at Sheffield Hallam University, earning an Advanced Diploma in Nursing Studies (adult nursing). Kelly joined Henleigh Hall in 2012 as a registered nurse, progressed to the role of unit sister, and became Deputy Manager in 2023 before stepping into the Home Manager role later that year.
Outside of work, Kelly loves spending time outdoors, especially on sunny days. She enjoys walking her two dogs, camping, and visiting the seaside. Her greatest achievement outside of work is having her children.
Kelly emphasises that Henleigh Hall is more than just a care home; it’s a family. She finds joy in the variety each day brings and encourages those considering a career in care to understand that while the work can be challenging, it is incredibly rewarding.