Henleigh Hall Care Home has a Review Score of 9.3 (9.315) out of 10, based on 15 reviews in the last 2 years. Over all time Henleigh Hall Care Home has 118 reviews.
Review from F F (Daughter of Resident) published on 10 November 2022
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Reply from Katie Barnett, Marketing Administrator at Henleigh Hall Care Home
Thank you for leaving such kind feedback about our home. We are so pleased to hear that your mum is still enjoying her time at Henleigh Hall after four years of being with us. If there is anything more we can do for you, or your mum please do not hesitate to reach out. We hope to see you again soon.
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Review from Katie S (Daughter of Resident) published on 10 November 2022
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Reply from Katie Barnett, Marketing Administrator at Henleigh Hall Care Home
Thank you, Katie, for letting us know how we are doing at Henleigh Hall Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.
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Review from Nigel P (Son of Resident) published on 10 November 2022
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Reply from Katie Barnett, Marketing Administrator at Henleigh Hall Care Home
Thank you, Nigel, for your feedback and for taking the time to share your experience of our home. We are pleased to learn it has been so positive and that your dad enjoys his time with us. We look forward to seeing you again soon. Take care.
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Review from S W (Friend of Resident) published on 10 November 2022
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Reply from Katie Barnett, Marketing Administrator at Henleigh Hall Care Home
Thank you for your positive feedback towards Henleigh Hall Care Home. We are pleased to hear how satisfied you are with the care and activities provided by the home. We are committed to delivering fun and entertainment into the home for all of the residents to enjoy. We look forward to seeing you again soon.
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Review from Cecil G (Resident) published on 10 November 2022
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Review from J P (Son of Resident) published on 9 November 2022
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Review from S S (Daughter of Resident) published on 4 November 2022
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Review from Jane B (Friend of Resident) published on 3 November 2022
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Reply from Katie Barnett, Marketing Administrator at Henleigh Hall Care Home
Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. We hope to see you again soon.
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Review from Joanne L (Daughter of Resident) published on 2 November 2022
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Review from Ian I (Son of Resident) published on 26 October 2022
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Reply from Katie Barnett, Marketing Administrator at Henleigh Hall Care Home
Thank you, Ian, for letting us know how we are doing at our Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.
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Review from Louise R (Granddaughter of Resident) published on 6 October 2022
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Reply from Katie Barnett, Marketing Administrator at Henleigh Hall Care Home
Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. We hope to see you again soon.
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Review from Louise A (Daughter of Resident) published on 14 September 2022
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Reply from Katie Barnett, Marketing Executive at Henleigh Hall Care Home
Thank you, Louise, for your positive feedback towards Henleigh Hall Care Home. One of our top priorities is to provide comfort into the home so all residents feel welcomed. We are so pleased to hear how well your mum has settled in and to hear how far she has come along! If there is anything more we can do, please do not hesitate to reach out.
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Review from Janet D (Wife of Resident) published on 13 September 2022
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Reply from Katie Barnett, Marketing Executive at Henleigh Hall Care Home
Thank you, for your comments about your recent experience at Henleigh Hall Care Home. Our resident's wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. In regards to future respite, please do reach out to us again should you need this in the future. We hope to see you again. Take care.
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Review from Gill K (Daughter of Resident) published on 13 September 2022
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Review from Ellie A (Granddaughter of Resident) published on 8 September 2022
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Reply from Katie Barnett, Marketing Executive at Henleigh Hall Care Home
Thank you, Ellie, for your comments about your recent experience at Henleigh Hall Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that you had a positive experience. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
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Review from Lynda E (Friend of Resident) published on 18 July 2022
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Review from E T (Daughter of Resident) published on 27 June 2022
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Review from Susan F (Daughter of Resident) published on 25 May 2022
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Review from Kathryn J (Daughter of Resident) published on 14 October 2021
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Review from Ray D (Father of Resident) published on 27 July 2021
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The Review Score of 9.3 (9.315) out of 10 for Henleigh Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.3 out of 5 from 15 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.315 for Henleigh Hall Care Home is calculated as follows: ( (76 Excellents x 5) + (83 Goods x 4) + (18 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 178 Ratings = 4.315
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Henleigh Hall Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 14 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 5 Mar 2020
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Job Title: Home Manager
Joined: 2012
Kelly Hodgson has been dedicated to healthcare since leaving school, gaining experience across care homes, hospitals, and community settings. She studied at Sheffield Hallam University, earning an Advanced Diploma in Nursing Studies (adult nursing). Kelly joined Henleigh Hall in 2012 as a registered nurse, progressed to the role of unit sister, and became Deputy Manager in 2023 before stepping into the Home Manager role later that year.
Outside of work, Kelly loves spending time outdoors, especially on sunny days. She enjoys walking her two dogs, camping, and visiting the seaside. Her greatest achievement outside of work is having her children.
Kelly emphasises that Henleigh Hall is more than just a care home; it’s a family. She finds joy in the variety each day brings and encourages those considering a career in care to understand that while the work can be challenging, it is incredibly rewarding.