Henleigh Hall Care Home has a Review Score of 9.3 (9.315) out of 10, based on 15 reviews in the last 2 years. Over all time Henleigh Hall Care Home has 118 reviews.
Review from Sarah N (Daughter of Resident) published on 28 June 2021
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Review from A G (Resident) published on 27 April 2021
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Review from Jane R (Resident) published on 19 April 2021
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Review from Reg E (Resident) published on 2 March 2021
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Review from Victoria S (Daughter-in-law of Resident) published on 15 February 2021
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Review from Mandy N (Daughter of Resident) published on 7 August 2020
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Review from Johnny G (Son of Resident) published on 24 June 2020
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Review from Kerry C (Daughter of Resident) published on 4 June 2020
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Review from Trish (Daughter of Resident) published on 17 April 2020
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Review from M T (Husband of Resident) published on 19 March 2020
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Review from Linda L (Daughter of Resident) published on 9 March 2020
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Review from L G (Daughter of Resident) published on 9 March 2020
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Review from M M (Son-in-law of Resident) published on 19 February 2020
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Review from F M (Daughter of Resident) published on 16 February 2020
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Review from M C (Daughter of Resident) published on 28 January 2020
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Review from Jenny B (Daughter of Resident) published on 21 January 2020
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Reply from Lindsey Deignan, Home Manager at Henleigh Hall Care Home
Thank you for your review of our home. We are glad to hear that you are impressed with how our team have dealt with your concerns so far. Our Magic Moments Club team offers a whole range of fun activities and pastimes which are open to all residents, please do pop in for a chat with our team on your next visit and we can arrange some activities that your dad can get involved with and will enjoy. At Henleigh Hall, our food and dining experience is something we pride ourselves in. The menu is reviewed and updated regularly following the feedback from residents and relatives, if you want to drop in and have a chat about the menu or the alternative food options, my door is always open.
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Review from J M (Daughter of Resident) published on 20 January 2020
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Reply from Lindsey Deignan, Home Manager at Henleigh Hall Care Home
It’s great to hear you think our home is warm and inviting and find the team friendly and helpful. At Henleigh Hall, we pride ourselves in the high level of service we provide. This includes our food and dining experience, our menus are regularly reviewed and updated following feedback from residents and relatives. My door is always open, please feel free to pop in for a chat anytime to understand the alternative food options we do have.
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Review from P B (Wife of Resident) published on 17 January 2020
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Review from Tony S (Son of Resident) published on 9 January 2020
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Review from A D (Wife of Resident) published on 9 January 2020
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The Review Score of 9.3 (9.315) out of 10 for Henleigh Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.3 out of 5 from 15 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.315 for Henleigh Hall Care Home is calculated as follows: ( (76 Excellents x 5) + (83 Goods x 4) + (18 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 178 Ratings = 4.315
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Henleigh Hall Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 14 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 5 Mar 2020
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Job Title: Home Manager
Joined: 2012
Kelly Hodgson has been dedicated to healthcare since leaving school, gaining experience across care homes, hospitals, and community settings. She studied at Sheffield Hallam University, earning an Advanced Diploma in Nursing Studies (adult nursing). Kelly joined Henleigh Hall in 2012 as a registered nurse, progressed to the role of unit sister, and became Deputy Manager in 2023 before stepping into the Home Manager role later that year.
Outside of work, Kelly loves spending time outdoors, especially on sunny days. She enjoys walking her two dogs, camping, and visiting the seaside. Her greatest achievement outside of work is having her children.
Kelly emphasises that Henleigh Hall is more than just a care home; it’s a family. She finds joy in the variety each day brings and encourages those considering a career in care to understand that while the work can be challenging, it is incredibly rewarding.