Henleigh Hall Care Home has a Review Score of 9.3 (9.315) out of 10, based on 15 reviews in the last 2 years. Over all time Henleigh Hall Care Home has 118 reviews.
Review from C S (Sister of Resident) published on 9 January 2020
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Review from R G (Daughter of Resident) published on 9 January 2020
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Review from Helen B (Daughter of Resident) published on 9 December 2019
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Review from A C (Daughter-in-law of Resident) published on 19 November 2019
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Review from A C (Son of Resident) published on 19 November 2019
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Review from M D (Daughter of Resident) published on 12 November 2019
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Review from L H (Daughter of Resident) published on 19 September 2019
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Review from S C (Brother of Resident) published on 22 August 2019
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Review from Joyce W (Respite Resident) published on 2 August 2019
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Review from Roy R (Husband of Resident) published on 6 June 2019
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Reply from Alison Geddes, Marketing at Henleigh Hall Care Home
Many thanks for your fantastic comments about our home, it is great to hear how pleased you are with the care your Wife is receiving here at Henleigh Hall.
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Review from S J (Daughter of Resident) published on 16 May 2019
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Reply from Alison Geddes, Marketing at Henleigh Hall Care Home
Thank you for your positive comments about our home, it's great to hear how pleased you are with the care your mother is receiving here at Henleigh Hall. The team will be delighted to hear your feedback.
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Review from J B (Daughter of Resident) published on 14 May 2019
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I feel the decor is very dated but understand that ie decorating is difficult without disturbing the residents.
Reply from Lindsey Deignan, Home Manager at Henleigh Hall Care Home
Many thanks for your positive comments about our home. Our team are extremely dedicated and an asset to Henleigh Hall. Regarding décor, whilst we are unable to refurbish the entire home at present, our bedrooms are beautifully decorated and we encourage residents to personalise their space to make it their own. Thank you again for your review, we really appreciate all feedback.
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Review from Shirley E (Wife of Resident) published on 10 May 2019
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Reply from Alison Geddes, Marketing at Henleigh Hall Care Home
Thank you for your wonderful comments about our home. Our team are extremely dedicated and an asset to Henleigh Hall, they will be delighted to hear your feedback.
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Review from Claire H (Resident) published on 3 May 2019
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Reply from Alison Geddes, Marketing at Henleigh Hall Care Home
Thank you for your positive comments about our home. At Henleigh Hall, we pride ourselves on the high standard of care that we provide, our team are extremely dedicated and they will be touched by your kind words. Thanks again, best wishes to you and your family.
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Review from Z C (Daughter of Resident) published on 29 March 2019
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Reply from Alison Geddes, Marketing Administrator at Henleigh Hall Care Home
Thank you for your positive comments about our home, it is great to hear how well your Mum has settled in at Henleigh Hall. The team will be very pleased to hear your feedback.
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Review from Jean B (Daughter of Resident) published on 28 March 2019
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Reply from Alison Geddes, Marketing Administrator at Henleigh Hall Care Home
Thank you for your positive feedback on our home, it is great to hear that your Mum has settled in well at Henleigh Hall.
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Review from W G (Daughter of Resident) published on 25 February 2019
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Review from Jane H (Daughter of Resident) published on 21 February 2019
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Reply from Tessa Matthews, Marketing at Henleigh Hall Care Home
It's so good to hear that both your parents had a great experience at Henleigh Hall. The team are so lovely and friendly and I can totally agree with your comments about the lovely atmosphere. Feeling that you can trust the team is so important, so it is wonderful to hear that you felt happy doing this knowing how caring and professional the team are with their residents. Your comments will be passed onto Home Manager and the team.
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Review from W P (Daughter of Resident) published on 18 February 2019
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Review from Anne C (Daughter of Resident) published on 13 February 2019
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The Review Score of 9.3 (9.315) out of 10 for Henleigh Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.3 out of 5 from 15 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.315 for Henleigh Hall Care Home is calculated as follows: ( (76 Excellents x 5) + (83 Goods x 4) + (18 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 178 Ratings = 4.315
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Henleigh Hall Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 14 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 5 Mar 2020
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Job Title: Home Manager
Joined: 2012
Kelly Hodgson has been dedicated to healthcare since leaving school, gaining experience across care homes, hospitals, and community settings. She studied at Sheffield Hallam University, earning an Advanced Diploma in Nursing Studies (adult nursing). Kelly joined Henleigh Hall in 2012 as a registered nurse, progressed to the role of unit sister, and became Deputy Manager in 2023 before stepping into the Home Manager role later that year.
Outside of work, Kelly loves spending time outdoors, especially on sunny days. She enjoys walking her two dogs, camping, and visiting the seaside. Her greatest achievement outside of work is having her children.
Kelly emphasises that Henleigh Hall is more than just a care home; it’s a family. She finds joy in the variety each day brings and encourages those considering a career in care to understand that while the work can be challenging, it is incredibly rewarding.