Henleigh Hall Care Home has a Review Score of 9.3 (9.315) out of 10, based on 15 reviews in the last 2 years. Over all time Henleigh Hall Care Home has 118 reviews.
Review from Terence H (Husband of Resident) published on 5 December 2018
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Review from Ray K (Son of Resident) published on 16 November 2018
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Review from Eric H (Resident) published on 11 October 2018
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Review from Grace S (Resident) published on 11 October 2018
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Review from Marie U (Resident) published on 10 October 2018
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Review from Heather B (Daughter of Resident) published on 19 September 2018
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Review from Ashley U (Son of Resident) published on 11 September 2018
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Review from Alan M (Husband of Resident) published on 31 July 2018
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Review from A S (Son of Resident) published on 20 June 2018
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Pleasant rooms.
Any issues with care provision seem to be resolved promptly. Social provision is good but is a bit limited for those who have no cognitive impairment.
Reply from Rebekah Saint, Marketing Executive at Henleigh Hall Care Home
Thank you for taking the time to review our home, the team will be thrilled to hear you rated them as ‘excellent’.
We pride ourselves on having a wide range of stimulating activities that are suitable for the different needs we cater for at Henleigh Hall and I am sorry that, on this occasion, you feel we have fallen short. Our home has just implemented 3 new sports as part of our Magic Moments sports programme which include Clock Cricket, Armchair Volleyball and Slipper Soccer. They provide mental and physical stimulation in a social setting and we invite you to join in next time you visit our home.
As always, our home manager has an open door policy and would be happy to speak with you at your earliest convenience.
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Review from Pat C (Resident) published on 22 May 2018
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Review from M J (Grandson of Resident) published on 11 May 2018
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Review from Annette W (Daughter of Resident) published on 2 March 2018
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Review from Frances M (Daughter of Resident) published on 1 March 2018
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I want my relatives to be happy, with interesting food, be in cleaned, ironed clothes, to see and interact in activities - and they are. With many varied events happening this is a new life, with nurses carers and management equally available for residents and families. Definitely recommend.
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Review from R P (Power of Attorney of Resident) published on 1 March 2018
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I am not related, nor will I be a beneficiary.
I think the standard of care is above average.
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Review from Janet C (Resident) published on 1 March 2018
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Review from Heather M (Daughter of Resident) published on 1 March 2018
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Decor and furnishings are lovely, giving a very 'homely' feeling.
A very good balance of pastoral and nursing care.
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Review from H C (Daughter of Resident) published on 1 March 2018
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Review from Ian M (Son of Resident) published on 23 January 2018
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Review from A S (Relative of Resident) published on 5 January 2018
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Review from S P (Relative of Resident) published on 3 January 2018
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The Review Score of 9.3 (9.315) out of 10 for Henleigh Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.3 out of 5 from 15 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.315 for Henleigh Hall Care Home is calculated as follows: ( (76 Excellents x 5) + (83 Goods x 4) + (18 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 178 Ratings = 4.315
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Henleigh Hall Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 14 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 5 Mar 2020
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Job Title: Home Manager
Joined: 2012
Kelly Hodgson has been dedicated to healthcare since leaving school, gaining experience across care homes, hospitals, and community settings. She studied at Sheffield Hallam University, earning an Advanced Diploma in Nursing Studies (adult nursing). Kelly joined Henleigh Hall in 2012 as a registered nurse, progressed to the role of unit sister, and became Deputy Manager in 2023 before stepping into the Home Manager role later that year.
Outside of work, Kelly loves spending time outdoors, especially on sunny days. She enjoys walking her two dogs, camping, and visiting the seaside. Her greatest achievement outside of work is having her children.
Kelly emphasises that Henleigh Hall is more than just a care home; it’s a family. She finds joy in the variety each day brings and encourages those considering a career in care to understand that while the work can be challenging, it is incredibly rewarding.