Henleigh Hall Care Home has a Review Score of 9.3 (9.315) out of 10, based on 15 reviews in the last 2 years. Over all time Henleigh Hall Care Home has 118 reviews.
Review from Daisy S (Friend of Resident) published on 18 December 2017
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Our friend is very contented and treated with dignity.
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Review from John S (Brother of Resident) published on 18 December 2017
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Very happy.
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Review from S K (Niece of Resident) published on 18 December 2017
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Review from Sylvia R (Sister of Resident) published on 15 December 2017
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Review from Jane M (Daughter of Resident) published on 30 November 2017
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Staff will "go the extra mile" when asked. Rooms need redecorating (and corridors) but kept clean and usually tidy. Occasional issues e.g buzzer not
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Review from R E (Husband of Resident) published on 30 November 2017
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Review from Julia E (Friend of Resident) published on 21 November 2017
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Review from Erica C (Granddaughter of Resident) published on 17 November 2017
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Review from David L (Resident) published on 10 August 2017
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Review from R B (Power of Attorney of Resident) published on 18 July 2017
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Review from Chris M (Son of Resident) published on 29 June 2017
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Review from P W (Son of Resident) published on 25 April 2017
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Review from D M (Son of Resident) published on 18 April 2017
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Review from M R (Son of Resident) published on 24 March 2017
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Review from Claire F (Granddaughter of Resident) published on 23 March 2017
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Review from Richard C (Son of Resident) published on 23 March 2017
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Review from B B (Daughter of Resident) published on 13 March 2017
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Review from J G (Wife of Resident) published on 22 November 2016
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The Review Score of 9.3 (9.315) out of 10 for Henleigh Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.3 out of 5 from 15 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.315 for Henleigh Hall Care Home is calculated as follows: ( (76 Excellents x 5) + (83 Goods x 4) + (18 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 178 Ratings = 4.315
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Henleigh Hall Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 14 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 5 Mar 2020
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Job Title: Home Manager
Joined: 2012
Kelly Hodgson has been dedicated to healthcare since leaving school, gaining experience across care homes, hospitals, and community settings. She studied at Sheffield Hallam University, earning an Advanced Diploma in Nursing Studies (adult nursing). Kelly joined Henleigh Hall in 2012 as a registered nurse, progressed to the role of unit sister, and became Deputy Manager in 2023 before stepping into the Home Manager role later that year.
Outside of work, Kelly loves spending time outdoors, especially on sunny days. She enjoys walking her two dogs, camping, and visiting the seaside. Her greatest achievement outside of work is having her children.
Kelly emphasises that Henleigh Hall is more than just a care home; it’s a family. She finds joy in the variety each day brings and encourages those considering a career in care to understand that while the work can be challenging, it is incredibly rewarding.