The fees charged cover all of a resident's care needs, meals and activities.
However, there are additional costs for hairdressing, chiropody and dentistry.
The home encourages family and friends to visit. However, they operate protected mealtimes in order to help residents focus on the nutritious meals prepared by the catering team. The home asks that visitors avoid arriving during meals.
There is ample parking onsite.
The Laurels and The Limes Care Home has a Review Score of 9.6 (9.638) out of 10, based on 28 reviews in the last 2 years. Over all time The Laurels and The Limes Care Home has 67 reviews.
Review from Debbie J (Daughter of Resident) published on 14 January 2025
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Reply from Chris Cousins, Registered Home Manager at The Laurels and The Limes Care Home
Thank you for such a lovely review, and thank you for all your visits to see us, and for your continued support to our events.
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Review from J W (Daughter of Resident) published on 29 October 2024
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Reply from Chris Cousins, Registered Home Manager at The Laurels and The Limes Care Home
Thank you for your kind review, I am very pleased to hear that your mum is comfortable and well cared for by the team.
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Review from E D (Daughter of Resident) published on 28 October 2024
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Reply from Chris Cousins, Registered Home Manager at The Laurels and The Limes Care Home
We are glad to hear you enjoyed our coffee and cake afternoon, and that your Dad is settled at the home.
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Review from T H (Son-in-law of Resident) published on 28 October 2024
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Reply from Chris Cousins, Registered Home Manager at The Laurels and The Limes Care Home
Thank you for your kind review. We will share this with the team.
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Review from L H (Daughter of Resident) published on 28 October 2024
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Reply from Chris Cousins, Registered Home Manager at The Laurels and The Limes Care Home
Thank you for your kind review. We will share your comments with the team.
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Review from J W (Sister of Resident) published on 28 October 2024
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Reply from Chris Cousins, Registered Home Manager at The Laurels and The Limes Care Home
Thank you for taking the time to write us such a wonderful review.
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Review from G S (Daughter of Resident) published on 28 October 2024
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Reply from Chris Cousins, Registered Home Manager at The Laurels and The Limes Care Home
Thank you for such a lovely review. We are so pleased to hear your mum has settled in well
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Review from M S (Wife of Resident) published on 11 October 2024
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Review from James U (Grandson of Resident) published on 3 May 2024
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Reply from Chris Cousins, Registered Home Manager at The Laurels and The Limes Care Home
What a lovely review, thank you. We are pleased to hear your grandad loves the sponge and custard, we do too!
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Review from A J (Son of Resident) published on 15 March 2024
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Reply from Chris Cousins, Home Manager at The Laurels and The Limes Care Home
Thank you for taking the time to do a review of our home. It is lovely to care for your mother. We will share your kind words with the staff team who will be over the moon to read them. Take care and kind regards.
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Review from J J (Daughter-in-law of Resident) published on 14 March 2024
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Reply from Chris Cousins, General Manager at The Laurels and The Limes Care Home
Thank you for your lovely comments, and we are a very happy home. I will share this with the team.
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Review from G W (Niece of Resident) published on 7 March 2024
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Reply from Chris Cousins, General Manager at The Laurels and The Limes Care Home
Thank you for such a lovely review, the team work very hard indeed for our residents. It is always nice to have good feedback.
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Review from Sara M (Daughter of Resident) published on 26 January 2024
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Reply from Chris Cousins, Home Manager at The Laurels and The Limes Care Home
Thank you for your wonderful review of our home. We will share your kind words with our team as they will be delighted to see them. Kindest regards always.
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Review from Carlie S (Great-Niece of Resident) published on 25 January 2024
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Reply from Chris Cousins, Registered General Manager at The Laurels and The Limes Care Home
Thank you for taking the time to write us a review and what a lovely review it is. I will be sharing your kind words with the staff team.
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Review from Judith H (Daughter of Resident) published on 14 December 2023
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Reply from Chris Cousins, Registered General Manager at The Laurels and The Limes Care Home
What a lovely review of our home; the team are very dedicated. Thank you for your kind words - I will pass them on.
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Review from L B (Niece of Resident) published on 7 November 2023
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Review from John T (Son of Resident) published on 1 November 2023
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Reply from Chris Cousins, Registered General Manager at The Laurels and The Limes Care Home
Good morning, thank you for your lovely review of our home and staff team. I will share your comments with the team today. Our care and nursing staff do work very hard day in and day out, especially around providing end of life care - its is always pleasing as the manager to hear that their caring attitude, effort and hard work does not go unappreciated by our residents and their families. Please visit us anytime you are passing.
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Review from Val S (Daughter of Resident) published on 18 October 2023
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Reply from Chris Cousins, Registered General Manager at The Laurels and The Limes Care Home
Thank you so much for the lovely review and your kind words, I will pass them onto the staff team. It was our privilege to care for your mum, and please do come and see us anytime you are nearby, we will put the kettle on.
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Review from Barry W (Friend of Resident) published on 12 October 2023
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Reply from Chris Cousins, General Manager at The Laurels and The Limes Care Home
Thank you so much for your kind review, I will share your lovely comments with the staff team and we look forward to your continued visits to the home.
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Review from R D (Daughter of Resident) published on 15 September 2023
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Reply from Chris Cousins, Registered General Manager at The Laurels and The Limes Care Home
Hi, fantastic to hear that your mum enjoyed her respite stay with us. I will pass your lovely comments on to the staff team. Please do not hesitate to get in touch, should you wish to rebook more respite care.
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The Review Score of 9.6 (9.638) out of 10 for The Laurels and The Limes Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 28 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.638 for The Laurels and The Limes Care Home is calculated as follows: ( (231 Excellents x 5) + (77 Goods x 4) + (21 Satisfactorys x 3) ) ÷ 329 Ratings = 4.638
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for The Laurels and The Limes Care Home is based on 27 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 88 registered maximum number of service users is 17.6, which has been reached with 27 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 21 Mar 2024
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Job Title: General Manager
Joined: 2022
“Person-centred care is always putting the needs of the resident first.”
As a Health Care Professional, Chris has many years of experience in providing care and support for older people, helping to enrich their lives in the process. He is a knowledgeable and dedicated leader who is passionate about delivering the highest possible standards of care and quality of life for Residents.
Chris uses his experience to motivate the team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.
When asked what he enjoys most about her role, Chris said, “The Residents, the people. Hearing laughter in the home and supporting Residents to fulfil their hopes and dreams. Everything is possible with the right love and support behind you.”
If you would like to find out more about The Laurels and The Limes, Chris would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.