The Laurels and The Limes Care Home

115 Manchester Road, Broomhill, Sheffield S10 5DN
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9.6 67 Reviews
  • The Laurels and The Limes Care Home, Sheffield
The Laurels and Limes Care Home is a beautiful home situated in 3 acres of parkland close to the Sheffield suburb of Broomhill. Separated into two homes, one boasting the ambiance of old world charm and the other a purpose built, yet sophisticated home.

Carers offer residents and their families the support they need during what many find some of the most trying times of their lives. Families & advocates are truly grateful for the personal support they receive, when faced with one of life's very difficult decisions and pride themselves on continuing that support to residents and their families from the moment they contact throughout the whole of their stay and beyond.

The approach to care is simple - look after the person and not the ailment/condition alone - professionals want to get to know their residents and their families, thus enabling them to look after the whole person and not just to concentrate on the task in hand. Carers get to know their clients, who they are, who they were and how they have come to be at the home.

Carers get to know families too and like to understand the dynamics within the family setting and how best they can support these as they build a relationship of trust. Staff understand that choosing a care home is not just about excellent amenities, but about a true and real understanding of relationships being nurtured, trust being built and a life being lived.

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Care Provided by The Laurels and The Limes Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 88 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Christopher Cousins (General Manager)
  • Admission Criteria
    • We accept referrals from the local authority, hospitals and people who fund their own care.
    • Ages 55+
  • Room Information
    • Single Rooms (82)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (58)
    • Couples/Companion Rooms with ensuite Wet Room (3)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2022
    • Number of floors: 2

Funding & Fees Guide for The Laurels and The Limes Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,320
    • Self-Funded Residential Dementia Care from £1,320
    • Self-Funded Nursing Care from £1,375
    • Self-Funded Nursing Dementia Care from £1,375
    • RESPITE Self-Funded Residential Care from £1,320
    • RESPITE Self-Funded Residential Dementia Care from £1,320
    • RESPITE Self-Funded Nursing Care from £1,375
    • RESPITE Self-Funded Nursing Dementia Care from £1,375

  • The fees charged cover all of a resident's care needs, meals and activities.
    However, there are additional costs for hairdressing, chiropody and dentistry.
  • (these prices are only a guideline, please contact The Laurels and The Limes Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home encourages family and friends to visit. However, they operate protected mealtimes in order to help residents focus on the nutritious meals prepared by the catering team. The home asks that visitors avoid arriving during meals.


  • Parking

  • There is ample parking onsite.


The Laurels and The Limes Care Home Reviews (67)

Total of 67, showing 21-40
9.6

The Laurels and The Limes Care Home has a Review Score of 9.6 (9.638) out of 10, based on 28 reviews in the last 2 years. Over all time The Laurels and The Limes Care Home has 67 reviews.

Overall Experience

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  • 23
  • 1
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Date Published

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Review from L E (Granddaughter of Resident) published on 7 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nanna is very settled here. She really likes the food! They were excellent with her when she recently banged her face and went to hospital. They always keep me informed /updated, especially about her medical treatment. The staff really care. The staff have also got to know me and my three kids. They
are helpful and have facilitated nanna sitting outside with us when it is warm and coming to visit my house. I think it's a nice atmosphere here.

Reply from Chris Cousins, Registered Home Manager at The Laurels and The Limes Care Home

Thank you so much for taking the time to write us a review. It is so pleasing the hear that you are happy with your nanna's care. Please continue to fetch your children in to see us all, it brightens up everyone's day.


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Review from S W (Daughter of Resident) published on 7 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum's really happy and I know sometimes she can be difficult but the staff seem able to look after her well. I think the facilities are clean and light. I did not want her to be in a dark dismal place. I have just been told that the new management is good, I cannot comment because I have not met them
yet, and hence my score is satisfactory. I just feel that my mum is in a safe place. She enjoyed her trip to the sea it was very good that you took her she always loved the sea. I also feel very welcome when I visit.

Reply from Chris Cousins, Registered Home Manager at The Laurels and The Limes Care Home

It is very pleasing to hear that your mum is happy and that she enjoyed her trip to the seaside with us. Our staff team work very hard to ensure the residents feel safe and cared for in their home, I will share this with them. Thank you


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Review from Lisa C (Daughter of Resident) published on 17 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum went to The Laurels and The Limes Care Home on 19th May 2023. She was end of life/palliative care. She was on the nursing floor of The Limes. Mum was well cared for by all the staff. The nursing staff were all lovely to Mum. The carers were excellent. We visited Mum daily so that we could help
feed her. Nursing care isn’t 1 to 1 care and sometimes you need to manage expectations. Staff work really hard here to make sure residents are all cared for.
When we visited other residents always looked well cared for and different things happening. Thank you also to the new manager for your help and support.
Thank you everyone for making Mum's final days comfortable. You all do an amazing job.

Reply from Chris Cousins, Registered Home Manager at The Laurels and The Limes Care Home

Hi Lisa, thank you so much for your lovely review, I will ensure it is passed onto the team. It was a privilege to us all, as a team to care for your mum in her final days and meet such a caring and loving family.


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Review from Vicky G (Daughter of Resident) published on 16 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After being in hospital and an interim care home since February Mum moved into The Limes in May. Every member of the staff we met were helpful, caring and compassionate with the people they were caring for, nothing was too much trouble. They cared for my Mum in the later stages of her life and were
respectful and caring with the utmost dignity. Thank goodness we found this wonderful haven for my Mum in the last few months of her life.

Reply from Chris Cousins, Registered Home Manager at The Laurels and The Limes Care Home

Hi Vicky, thank you so much for your lovely comments. I know I speak on behalf of the entire staff team when I say it was our absolute pleasure to care for your mum and to ensure her final days were comfortable and dignified.


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Review from L A (Daughter of Resident) published on 26 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mom has been here at the home for over three years, although she can’t tell us she seems so happy and the staff are amazing with her.
She loves to sing and they always take the time to sit with her hold her hand and sing with her. She has just had the best Sunday lunch outside, big shout out to the
chef it was delicious, Mom ate it all.
And a big thank you to all the staff who always take the time to chat with me when visiting I know she is in safe hands and don’t get as upset now leaving.

Reply from Chris Cousins, Registered Home Manager at The Laurels and The Limes Care Home

Thank you for this lovely review, I am so pleased to hear that your mum is settled at The Limes and that staff are attentive when you visit. I will feed this back to the team.


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Review from E A (Daughter of Resident) published on 28 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is very happy, settled and safe at The Laurels and The Limes Care Home. The staff are all very friendly, caring and approachable.

Reply from Sophie King, Home Manager at The Laurels and The Limes Care Home

Thank you for your kind words about our home. It's great to read that mum is happy, settled and safe with us. We will share the review with our teams as they will be thrilled to read your comments.


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Review from Richard K (Son of Resident) published on 12 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Over the last few years that my mum has been a resident, I've found that she has received excellent care and, more importantly, love.

Reply from Sophie King, Home Manager (The Laurels) at The Laurels and The Limes Care Home

Thank you for taking the time to leave a review of our home. We appreciate all the feedback that we receive. I will share your lovely comment with our staff team who think very highly of your mum.
I appreciate you highlighting areas where you think there is room for improvement - I am more than happy to discuss this in further detail with you.


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Review from M S (Son of Resident) published on 11 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend The Laurels and The Limes Care Home. My mum is in residence here, the rooms are immaculate and the dining area and TV lounge are just like being at home. The staff are excellent and are always helpful. The people in residence are well looked after. The staff are fabulous and
always there to offer advice.

Reply from Sophie King, Home Manager (Laurels) at The Laurels and The Limes Care Home

Thank you so much for your kind words about your experience in our home.
I will be sharing your lovely comments with all of our staff team.


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Review from A C (Daughter of Resident) published on 24 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy to see my mum happy. Today, two lovely members of staff took my mum out, Mum had a fabulous time. Mum has fabulous staff that care for her. Thank you The Laurels and The Limes Care Home.

Reply from Samantha Jameson, Registered Home Manager at The Laurels and The Limes Care Home

Thank you for taking the time to leave us a review. I am very proud of the team we have here and the effort they go to spend meaningful time with our residents and that they support daily living activities. I will share your words with the staff here. Thank you.


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Review from Angela G (Daughter of Resident) published on 7 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad has been here nearly one year now! Most of the time he is happy (so am I) but is partially sighted and deaf. This creates problems with all sorts of things. If we ourselves try and live a day with what Dad faces we would realise the difficulties that can arise for him and the staff. He doesn't like
to cause too much fuss but he does like things right. He has had things right most of his life so to live in a strange environment now at this time of life is very hard to adjust to.

Reply from Samantha Jameson, Registered Home Manager at The Laurels and The Limes Care Home

Thank you for taking the time to leave us a review. We appreciate your kind words.


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Review from S M (Daughter of Resident) published on 22 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff were friendly, caring and attentive to Dad's needs. During Covid was tricky, but I think they managed it well with family visits and keeping residents safe.
Dad was treated with dignity and respect.
Staff were lovely with my dad, but also great when Mum and myself came to visit.
The monthly
zoom meetings for loved ones were a great idea during Covid times to relay information and for us to raise questions/listen to other questions.

Reply from Louise Foster, Home Manager at The Laurels and The Limes Care Home

Thank you for your lovely review, we are delighted to hear about the positive experiences you, Mum and Dad experienced. We're also happy to hear that you enjoyed the monthly video call meetings during Covid. We will share your comments with our staff team as they will be deeply touched by them.
Wishing you all of the best.


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Review from Hazel S (Daughter of Resident) published on 24 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

In line with your caveat, this is not a complaint. In my view, Hill Care/The Limes is in serious need of some good senior management. The carers and on-site staff are very friendly and look after mum with warmth and generosity of spirit. But they are running on empty all the time. Understaffing is evident
and relying on carers 'going the extra mile' is fine until they've had enough and leave. Leadership is not proactive and there seems to be no back up plan for problems (lift not working for weeks, meant residents had to be helped up and down stairs - more work for carers, not managers) or staff absences. Carers are promoted to admin/junior management roles without adequate skills or support so they go from being good at the job they know, to having responsibility for staff and systems they have not trained for. Every time I visit my mum I leave thinking, they need some proper management in this place. Ticking legally required boxes is not management, it's compliance. For what we pay, I expect better.

Reply from Johnathan Edwards, Home Manager at The Laurels and The Limes Care Home

Thank you for completing a review for our home. We appreciate the compliments that you extend to our team regarding their warmth, friendliness and generosity of spirit and will share these with them at our next staff meeting, we know that they will be appreciated.
We would like to assure you that we take all feedback very seriously. We did have to operate without a lift for a five day period when planned maintenance to install a new electrical system took place. We were able to minimise disruption and are very proud of the way our staff responded to these additional challenges for this short time.
Could we ask that you contact us so that we can arrange a meeting to discuss your areas of concern – we have consulted our records and don’t seem to have received anything from you regarding these.
We look forward to hearing from you as soon as possible.


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Review from P S (Son of Resident) published on 20 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff gave our mother excellent care for the last 18-months until she died in July. They were more kind and caring. The communication between the family and the home was very good.

Reply from Louise Spooner, Home Manager at The Laurels and The Limes Care Home

Belated thank you for your kind words; we will share them with the staff team who were very close to your Mother. Take care and keep safe.


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Review from D S (Husband of Resident) published on 16 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All aspects of this care home, in my opinion, are of the highest standard, and I have been constantly impressed by all the personnel employed here. I do not think I could have found anywhere better!

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Review from Susan E (Daughter of Resident) published on 17 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to all the staff, you are doing a brilliant job during this difficult time. I really appreciate the pictures and videos when we can't visit during restrictions. Dad looks happy, and we know he's safe with you. He is certainly well looked after at The Laurels. I look forward to seeing you all
again when things get back to normal. Thank you.

Reply from Louise Spooner, Manager at The Laurels and The Limes Care Home

Thank you for your kind review, we're glad to hear that you are enjoying the photos and videos. We will share your wonderful words with the staff teams as they will be delighted to read them. Take care and keep safe.


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Review from Christine F (Wife of Resident) published on 13 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I continue to be very pleased with the care and support given to my husband by the home. All the staff are friendly and the atmosphere in the home is welcoming.

Reply from Craig White, Manager at The Laurels and The Limes Care Home

Thank you for your kind review of our home. We are delighted to hear how happy you are with the care that your husband enjoys. We will share your lovely words with our staff team too. Take care and keep safe.


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Review from John B (Son of Resident) published on 13 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is clean, well-run and caring.
The provisions put in place during the recent pandemic have been exemplary.
Our Mother suffers from dementia and is well cared for.
We are very pleased with our choice of home for her.

Reply from Louise Spooner, Manager at The Laurels and The Limes Care Home

Thank you for your kind review of our home. We are so pleased to hear how happy you are with the care that your Mother receives at our home. We will share your lovely words with our staff team, who I am sure will be delighted. Take care and keep safe.


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Review from David C (Son of Resident) published on 13 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Could not recommend it highly enough. Mum has been in the Laurels over 2-years now, really settled. Small home, ten upstairs and ten rooms down, nice rooms, providing privacy and dignity, spacious and good communal dining room/lounge lots of room.
Always someone on hand to help, manager very attentive
and responds to questions quickly.
Been excellent during this last 8-months - safety first in relation to residents, and have adapted well to communications, video meetings, chats and weekly comms.

Reply from Craig White, Manager at The Laurels and The Limes Care Home

Thank you for your kind review. It is wonderful to hear how happy you are with the care that your mum is receiving at our home. We will share your review with our staff team who will be delighted to read your lovely words. Take care and keep safe.


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Review from Michelle S (Daughter of Resident) published on 20 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the staff at the Laurels and The Limes highly enough. My mum was transferred from hospital to there recently to receive palliative care. The nursing care and kindness received by mum, dad and I were excellent, especially from one of the senior nurse. We chose the Limes as it had a Good
CQC report and on speaking to the manager prior to transfer, we were assured we would be able to visit mum (this was very important to us) and we were always made very welcome. Covid measures were in place and were increased due to national changes during mum's short time there. Every single member of staff we encountered greeted us warmly, attended well to mum's needs, checked we were ok and offered support when needed. They responded quickly and efficiently to an urgent medical situation.

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Review from M M (Daughter of Resident) published on 7 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home provides excellent care and my mother has settled in well and seems comfortable and content. The staff are extremely caring and have managed marvellously during the current pandemic under very difficult circumstances.

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Current Review Score: 9.6 (9.638)

Overview of Review Score

The Review Score of 9.6 (9.638) out of 10 for The Laurels and The Limes Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.638 for The Laurels and The Limes Care Home is calculated as follows: ( (231 Excellents x 5) + (77 Goods x 4) + (21 Satisfactorys x 3) ) ÷ 329 Ratings = 4.638

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Laurels and The Limes Care Home is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 88 registered maximum number of service users is 17.6, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Mar 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (1)

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Christopher Cousins

Job Title: General Manager

Joined: 2022

“Person-centred care is always putting the needs of the resident first.”


As a Health Care Professional, Chris has many years of experience in providing care and support for older people, helping to enrich their lives in the process. He is a knowledgeable and dedicated leader who is passionate about delivering the highest possible standards of care and quality of life for Residents.


Chris uses his experience to motivate the team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.


When asked what he enjoys most about her role, Chris said, “The Residents, the people. Hearing laughter in the home and supporting Residents to fulfil their hopes and dreams. Everything is possible with the right love and support behind you.”


If you would like to find out more about The Laurels and The Limes, Chris would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.