The fees charged cover all of a resident's care needs, meals and activities.
However, there are additional costs for hairdressing, chiropody and dentistry.
The home encourages family and friends to visit. However, they operate protected mealtimes in order to help residents focus on the nutritious meals prepared by the catering team. The home asks that visitors avoid arriving during meals.
There is ample parking onsite.
The Laurels and The Limes Care Home has a Review Score of 9.6 (9.638) out of 10, based on 28 reviews in the last 2 years. Over all time The Laurels and The Limes Care Home has 67 reviews.
Review from Roy B (Son of Resident) published on 22 September 2020
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Review from Brian R (Resident) published on 5 June 2020
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Review from K P (Daughter of Resident) published on 5 June 2020
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Review from Diane G (Daughter of Resident) published on 4 May 2020
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Review from Chris G (Grandson of Resident) published on 4 May 2020
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Review from L H (Daughter of Resident) published on 13 February 2020
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Review from Lesley D (Sister of Resident) published on 1 January 2020
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Review from John G (Son of Resident) published on 16 December 2019
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Review from E B (Nephew of Resident) published on 17 October 2019
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Review from Anne H (Sister of Resident) published on 21 March 2019
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Review from Susan K (Wife of Resident) published on 25 January 2019
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Review from Patricia W (Wife of Resident) published on 2 November 2018
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Review from Elaine H (Daughter of Resident) published on 29 October 2018
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Review from Maureen D (Daughter of Resident) published on 4 July 2018
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Review from Keven H (Resident) published on 29 June 2018
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Review from P T (Son of Resident) published on 18 June 2018
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Review from Carl S (Son of Resident) published on 13 June 2018
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Review from Mark S (Son of Resident) published on 8 June 2018
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Review from P B (Son of Resident) published on 15 May 2018
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Review from Hilary H (Wife of Resident) published on 14 May 2018
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The Review Score of 9.6 (9.638) out of 10 for The Laurels and The Limes Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 28 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.638 for The Laurels and The Limes Care Home is calculated as follows: ( (231 Excellents x 5) + (77 Goods x 4) + (21 Satisfactorys x 3) ) ÷ 329 Ratings = 4.638
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for The Laurels and The Limes Care Home is based on 27 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 88 registered maximum number of service users is 17.6, which has been reached with 27 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 21 Mar 2024
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Job Title: General Manager
Joined: 2022
“Person-centred care is always putting the needs of the resident first.”
As a Health Care Professional, Chris has many years of experience in providing care and support for older people, helping to enrich their lives in the process. He is a knowledgeable and dedicated leader who is passionate about delivering the highest possible standards of care and quality of life for Residents.
Chris uses his experience to motivate the team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.
When asked what he enjoys most about her role, Chris said, “The Residents, the people. Hearing laughter in the home and supporting Residents to fulfil their hopes and dreams. Everything is possible with the right love and support behind you.”
If you would like to find out more about The Laurels and The Limes, Chris would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.