Review from Richard H (Husband of Resident) published on 24 January 2024
Submitted via Website • Report

Overall Experience

My wife has been a resident at Moorend Place for 8 months now.
She gets on well with the staff who have found that she likes singing and having a joke! Personally, I find the staff to be always friendly and will phone me if there are particular concerns.

Reply from Emma Smith, Manager at Moorend Place Nursing Home

Thank you for your kind comments, we really do appreciate it.

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Review from Brendan B (Son of Resident) published on 13 December 2023
Submitted via Website • Report

Overall Experience

My dear mum was at Moorends from 28th September, which sadly was her final weeks. I am so glad this home was suggested to me by the placement team. I had trouble finding somewhere that could meet Mum's needs and other issues, but Moorends were amazing. The staff were caring, considerate, approachable

and always working hard. The place was a buzz with activities. It's just so sad that Mum's dementia had progressed to the point she was bedridden. This was one of the hardest things for me, especially when I think back to March when Mum was attending dementia cafes with myself and dad. Mum's strength of character and outgoing, sociable nature were taken from her due to her condition and other factors beyond the remit of Moorends. Mum was comfortable and had some better days while at Moorends, having had a long/drawn-out stay in various wards of the hospital since her admission there on 23rd April. The staff at Moorends were fantastic, and I couldn't have wished for any more. Thank you.

Reply from Emma Smith, Manager at Moorend Place Nursing Home

Thank you for this lovely review. We will pass this on to the staff.

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Review from Sara B (Daughter of Resident) published on 27 November 2023
Submitted via Website • Report

Overall Experience

My mum who is 95 and has advanced dementia has been at Moorend for the past three years. She has good days and bad and after a particularly good spell this week, her dementia aside she has been unwell and appeared particularly frail. The staff team, who are always so good with her, have given her extra

support and care this week whilst keeping me updated and giving me support and reassurance. Thank you so much.

Reply from Emma Smith, Manager at Moorend Place Nursing Home

Thank you for your kind comments, we shall ensure these are passed on to the staff.

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Review from Stephen R (Son of Resident) published on 20 November 2023
Submitted via Website • Report

Overall Experience

My father has been at Moorend Place for some time now, and all the staff love him and cannot do enough for him.
From walking through the door to leaving, all the staff are happy and welcoming.
Any issues, and they always call me to let me know.
Brilliant!

Reply from Emma Smith, Manager at Moorend Place Nursing Home

Thank you; we appreciate your kind words. I will be sure to pass this message on to all the staff.

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Review from J S (Wife of Resident) published on 15 November 2023
Submitted via Postal Card • Report

Overall Experience

My husband has been in bed for four months. Hospital and an assessing care home. I was amazed and delighted to find him on his first full day there, to be in the dining room in a wheelchair, feeding himself and enjoying a Chuck Berry tape, conducting away with his arms and tapping his feet. I really

thought we had found his haven. Far too short a time. He passed away eight days later. I know he could never be cured of dementia, but a longer stay would have improved his quality of life.

Reply from Emma Smith, Manager at Moorend Place Nursing Home

Thank you for the review; it's lovely to here. We will pass this on to the staff.
Thank you.

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Review from Robert W (Son of Resident) published on 29 September 2023
Submitted via Website • Report

Overall Experience

Lovely setting with great outside space and the canteen, which can be used for visits, is great.
Staff are friendly and my Dad does appear to enjoy the environment, even though it's a massive change for him from living independently in his own home only 8 months ago.

The decor could be updated especially

around the floor and skirting boards, in parts it looks unclean and a little dirty.

Wi-fi is much needed.

Thanks to all the staff.

Reply from Emma Smith, Manager at Moorend Place Nursing Home

Thank you for your comments, we will work on the cleanliness.

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Review from Barbara W (Wife of Resident) published on 22 August 2023
Submitted via Website • Report

Overall Experience

Putting your partner into a care home is a really difficult decision but I have not regretted it. The staff are so supportive of both the residents and their families. My husband is happy and safe and treated with care. He loves his carers and has a good relationship with them as do I.

Reply from Emma Smith, Manager at Moorend Place Nursing Home

Thank you for your feedback, we appreciate it and we will be sure to let staff know.

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Review from Sally F (Daughter of Resident) published on 14 August 2023
Submitted via Website • Report

Overall Experience

The team at Moorend Place Nursing Home are truly wonderful. They treat everyone with care, compassion and respect. Staff treat residents like members of their own family which goes a long way to help reassure you that your family member is being well cared for at all times. The staff have a lovely rapport

with residents and enjoy humorous interactions which gives the home a very happy feel. Whenever I visit I am made to feel incredibly welcome and that nothing is too much trouble. If you ever have a query staff take the time to listen and offer support: despite the fact that they are incredibly busy. Most importantly my Dad is happy and content and shows affection for the staff which tells us everything we need to know now he is no longer able to fully communicate his thoughts.

Reply from Emma Smith, Manager at Moorend Place Nursing Home

Thank you for your kind feedback, I will be sure to let all the staff know.

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Review from Maria E (Daughter of Resident) published on 17 July 2023
Submitted via Website • Report

Overall Experience

I cannot speak highly enough of the team at Moorend Place Nursing Home. The care they provide to my Mum is exemplary. The staff treat everyone with such love, care and compassion - it is truly inspiring to see.
Moorend Place has such a family feel and the team are like family to both myself and my

Mum. Having a loved one with dementia can be such a lonely and frightening place to be, but since my Mum arrived both of us have been treated with love and kindness, and received the most amazing support.
The care and nursing teams are excellent. The specialist knowledge, skills and understanding they hold in relation to caring for people with dementia is outstanding. The activities team provide wonderful opportunities to the residents - they are exceptional. All the staff throughout the home have such a lovely rapport with the residents.
Moorend Place is a wonderful place, made special by its extraordinary staff. Thank you so much for everything you have done and continue to do.

Reply from Emma Smith, Manager at Moorend Place Nursing Home

Thank you so much for your kind words.
This will be passed on to all staff.

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Review from Karen E (Daughter of Resident) published on 23 April 2023
Submitted via Website • Report

Overall Experience

Although sadly Mum only lived at Moorend Place Nursing Home for a few weeks, we could not have asked for anything more for her. The staff were so caring and understanding at what was a very difficult time for Mum and all the family. Nothing was too much trouble for them; they kept the family informed

at all times and there was always someone who had the time to answer any of our questions. We felt confident that Mum was being looked after in the best possible way. She was always treated with the utmost care and dignity and as an individual with her requests being respected.
Thank you to all the staff for the very genuine care you gave to Mum and the support you gave to us as a family. We wish we had found you sooner.

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Review from Di D (Daughter of Resident) published on 7 March 2023
Submitted via Website • Report

Overall Experience

I can't praise all the staff at Moorend Place Nursing Home enough for their amazing, and genuine, care, kindness and professionalism in the looking after of our dear mum. There would always be someone on hand to answer a question or be there for support or to tend to a need. I couldn't always be there,

but even then I knew Mum was in the best of care at all times, and felt more than reassured by phone how mum was feeling and her state of health. It was a huge relief to feel confident in leaving Mum at Moorend because we knew she had the best of everything.
Everyone's kindness was extended to not only Mum but to ourselves when we went to visit and they were more than accommodating to make sure we felt happy and confident with the care mum was receiving.
Although Mum's stay was a relatively short one, we knew that everything possible was done for her to keep her comfortable and that she was cared for in a way that we would have wanted.
So, thank you, once more, you are all doing an incredible job.

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Review from Tony J (Brother of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience

I have been very happy with the care given to my brother over the last 6 months at Moorend Place.
The staff are very helpful and willing despite the very difficult circumstances with dealing with dementia.

Reply from Emma Smith, Manager at Moorend Place Nursing Home

Thank you for the positive feedback; we will be sure to pass this onto the team.

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Review from Jen P (Daughter of Resident) published on 15 February 2023
Submitted via Website • Report

Overall Experience

I cannot praise Moorend Place Nursing Home and its wonderful, dedicated staff highly enough for the care they are currently giving Mum. I have spent a lot of time here recently and I am always made to feel so welcome, that nothing is too much trouble. Mum, now in end-of-life care is treated with respect

and dignity. When help is required it is given expediently, with Mum checked at least hourly, and the doctor visits bi-weekly.
The staff's rapport with residents is lovely, with sparkle and humour. I first visited at Christmas but I have since learnt the happiness and frivolity shown with residents is all year round, each aspect of dementia for each resident is approached individually. Many care homes say they cater for dementia but actually do not understand and cannot cope with any aspects which are remotely challenging. Moorend Place is different, they understand, they reassure. When you shut the door you know the person who you desperately wish you could care for yourself is safe and loved.

Reply from Emma Smith, Manager at Moorend Place Nursing Home

Thank you so much for your lovely feedback, we will be sure to share this with the whole team.

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Review from Louise F (Daughter of Resident) published on 6 January 2023
Submitted via Postal Card • Report

Overall Experience

Since my mum has become a resident in September 2022, she has improved considerably. The dedicated care team at Moorend have brought Mum back from poor heat twice since she has been a resident. At all times, my mum is treated with love and respect, and I know that she is 100% safe as Moorend staff prioritises

safety, along with overall health and well-being. I am extremely happy with Mum's care, and I think all Moorend staff should have a non-taxable bonus!

Reply from Emma Smith, Manager at Moorend Place Nursing Home

We appreciate your kind comments; this will be passed on to the staff.

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Review from Nicole B (Great-granddaughter of Resident) published on 1 December 2022
Submitted via Website • Report

Overall Experience

Moorend Place Nursing Home - thank you!
After a long heartbreaking process of being in and out of the hospital and rehabilitation care homes with shocking care I can finally settle knowing Nan is cared for with exceptional care.
Thank you for the love, care and honour you show my nana, it's been a

long road but we finally got there. The relationship you have with not just Nan but all of the lovely men and women within your care is just so beautiful, you have tended to Nan's diet, routine and most importantly been on top form with Nan's health.
She is warm, fed and unbelievably looked after and cared for, this gives me the happiest feeling to see her smiling and laughing and being Nan again, even though she is forgetful and sometimes calls me every name but my own.
The staff are amazing with nan and have built up a lovely relationship with her, Nan smiles, laughs and feels comfortable with them and most importantly safe.

Reply from Emma Smith, Manager at Moorend Place Nursing Home

Thank you for the kind feedback, we appreciate it so much. I will share this feedback with the staff.

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Review from Jill F (Daughter of Resident) published on 30 November 2022
Submitted via Postal Card • Report

Overall Experience

We, as a family, feel secure in the knowledge Mom is being scared and nursed to a high standard. All staff are very friendly and helpful regarding all aspects of care and also quick to alert us of any minor setbacks. Thank you.

Reply from Emma Smith, Manager at Moorend Place Nursing Home

Thank you for the kind feedback; we appreciate it so much, and we will share this with the staff.

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Review from Debbie G (Daughter of Resident) published on 2 November 2022
Submitted via Postal Card • Report

Overall Experience

I cannot fault the staff working at Moorend Place Nursing Home. They all treat my mother with so much care and respect and she seems very settled. Her security and dignity are more than taken care of, which is a big relief for her family.
My only criticism is that the decor is a little tired and would

benefit from a makeover! But this is a small price to pay as the rest of my mother's care is so brilliant!

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Review from Hazel T (Daughter of Resident) published on 31 October 2022
Submitted via Website • Report

Overall Experience

Mum joined Moorend in October 2021. I have found that the care home staff are very caring, and treat residents as family. I am kept informed about Mum's situation if anything arises. They really try to make Mum comfortable and included.

Reply from Emma Smith, Manager at Moorend Place Nursing Home

Thank you for these comments, we ensure we will pass it onto staff.

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Review from Michael W (Son of Resident) published on 20 October 2022
Submitted via Postal Card • Report

Overall Experience

Above all our mum is happy, she is content.
She speaks well of the staff looking after her.
She has faces that smile at her and say hello.
She does not feel alone.
My view is that although Mum has dementia, we feel she is genuinely cared for. I see how the staff interact with other residents and

it all seems so very real, so very genuine. Her room is nice and Mum loves it. It is well kept by the staff and it is very much homely. My sister and I are happy and content with all Moorend.

Reply from Emma Smith, Manager at Moorend Place Nursing Home

Thank you for this positive feedback, we will share this with the staff.

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Review from Patricia C (Daughter of Resident) published on 2 September 2022
Submitted via Postal Card • Report

Overall Experience

Mum is not in a home, she is at home. Moorend is her home. From the welcome we received on first walking into the reception at Moorend, we knew it was the right place for her. The staff are lovely,m caring and efficient. Anything Mum needs, or we as a family need is never too much trouble. I'm so relieved

Mum is in her forever home.

Reply from Emma Smith, Manager at Moorend Place Nursing Home

Thank you for your kind comments, these will be passed to staff.

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Moorend Place Nursing Home

Care Provided by Moorend Place Nursing Home

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Funding & Fees Guide for Moorend Place Nursing Home

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