Review from Jennifer B (Daughter of Resident) published on 31 August 2022
Submitted via Website • Report

Overall Experience

The care residents are given is above and beyond, and this care is extended to the support of family too. Staff are all regulars except for very occasional emergencies so they know the residents and their personalities and foibles. Mum's health was suffering at home with Dad. Despite this he was very

much opposed to her being put in 24-hour care. The transition was a difficult time for us but the staff have supported us in coping with the problems which arose. Particular thanks are due to the residential floor manager and Mum's nominated support worker. She has taken on board all Dad's concerns (some of which to be frank were very petty and due to his objection to 24-hour care in principle) and he is now very satisfied with Mum's care. Mum's social worker was extremely impressed with the level of attention to detail and record keeping at the home. The building is not super modern but it is clean and smells fresh. The laundry sorting still needs improvement despite changes.

Reply from Emma Smith, Manager at Moorend Place Nursing Home

Thank you for your kind comments, I will pass on your praise to the staff we will continue to work to improve the laundry.

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Review from S W (Daughter of Resident) published on 10 May 2022
Submitted via Postal Card • Report

Overall Experience

Wonderful staff and home. Their excellent care changed my mum's destiny, when she arrived there she was barely surviving and now she is thriving very well indeed. Both manager and staff pay close attention to every detail. We feel contented knowing Mum is well cared for. The laundry system needs improvement,

other than that, I highly recommend. The home radiates kindness in every way.

Reply from Emma Smith, Manager at Moorend Place Nursing Home

Thank you for the review - we are working on the laundry.

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Review from Jean R (Daughter of Resident) published on 9 May 2022
Submitted via Postal Card • Report

Overall Experience

My sister and I are so thankful for the care and kindness our mother receives every day for the last 2 years. She is a private person and likes to stay in her own lovely room, but is encouraged to eat in the dining room and join in the many activities. My mum is 97 years old and were it not for the

care she gets every day, she would not still be with us. We cannot thank all the staff for everything they do.

Reply from Emma Smith, Manager at Moorend Place Nursing Home

Thank you for this kind review, the staff are thankful for the feedback.

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Review from Catherine T (Daughter of Resident) published on 9 May 2022
Submitted via Postal Card • Report

Overall Experience

I cannot think of a happier and more caring place for my mum to be settled in. The staff at Moorend Place are outstanding and nothing is too much trouble for them. The unit managers that look after my mum have worked at Moorend Place for years and years which speaks volumes to me. I would highly recommend

Moorend Place to anyone.

Reply from Emma Smith, Manager at Moorend Place Nursing Home

Thank you for the kind comments - I will pass this back to staff.

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Review from Rod D (Son of Resident) published on 3 February 2022
Submitted via Website • Report

Overall Experience

My mother spent the last 2 and a half years of her life at Moorend Place. When she could no longer live alone we were very lucky to come across Moorend. It was a difficult time for all of Mum's family, and in particular, Mum herself compounded by coronavirus restrictions on visiting. We are very grateful

to everyone at Moorend Place. The care my mum received was excellent at all times. The nurses, care staff, chefs, housekeepers, admin, everyone showed compassion and genuine care and regard for her.
Moorend isn't a palace, it's very functional with everything my mum needed. Lots of activities, good food and a super cafe called Forget me Not.
At the end, January 2022, we were able to stay with Mum as much as we liked and we were fortunate to be with her at the end.
From start to finish I can't recommend Moorend and all the staff highly enough. Thank you.

Reply from Sharon Flood, Area Director at Moorend Place Nursing Home

Thank you for your lovely review. I will pass your comments to the staff.

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Review from Patricia N (Wife of Resident) published on 15 November 2021
Submitted via Postal Card • Report

Overall Experience

My husband went to Moorend with FLD which is a very aggressive illness. From the start, he was treated very well up to the time of his death. The staff are really caring, I can't thank them enough. I give them credit for what they do.

Reply from Sharon Flood, Regional Operations Manager at Moorend Place Nursing Home

Thank you for your positive feedback it is very much appreciated.

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Review from Andrew S (Son of Resident) published on 29 June 2021
Submitted via Website • Report

Overall Experience

Dad was transferred from a stroke rehabilitation centre to Moorend Place for further assessment.
The staff are all fantastic, I cannot praise them enough, they made him feel very welcome and he settled in very quickly.
After a few weeks, it was evident that he would need to stay in care and I was

relieved to be told that he would be able to stay here permanently. The home has been able to meet all of his care needs and there was never any question of moving him anywhere else because he was so settled.
I can now sleep at night knowing that he is safe, secure and cared for 24/7, its the care home staff that makes this place so special - thank you.

Reply from Sharon Flood, Area Director at Moorend Place Nursing Home

Thank you for your kind words and positive feedback, it is very much appreciated.

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Review from Peter D (Son of Resident) published on 12 May 2021
Submitted via Postal Card • Report

Overall Experience

From the moment Mum arrived in quite a distressed state, the staff calmly and efficiently put Mum at her ease. Since then no question about her care etc is too small to be answered. Mum is thriving due to the excellent care she is receiving.

Reply from Jemma Tinson, Deputy Manager at Moorend Place Nursing Home

Thank you for taking the time to review Moorend Place.

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Review from Sheila K (Daughter of Resident) published on 22 March 2021
Submitted via Website • Report

Overall Experience

I am so thankful for the care and kindness my mother has received this past 15months. She is a very private person and generally prefers to stay in her own - lovely - room. I appreciate that the staff respect her wishes whilst encouraging her to have her lunch in the dining room with the other residents,

especially during the restrictions on visiting because of Covid.
I am especially grateful to the member of staff who helped me to keep in touch with my mother via WhatsApp when I was stuck in France last summer.
My only criticism relates to the laundry service: many items have gone missing and I have seen my mother wearing other people's clothes several times.

Reply from Jemma Tinson, Manager at Moorend Place Nursing Home

Thank you for taking the time to review Moorend Place.

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Review from P B (Wife of Resident) published on 18 February 2021
Submitted via Postal Card • Report

Overall Experience

My husband was taken into care from the hospital during the COVID epidemic so this review is only part filled in because I have been unable to see everything but the nursing home and its workers are doing an extremely hard job extremely well. Everyone has been so helpful, nothing is too much trouble

and my husband is happy and well cared for.

Reply from Sharon Flood, Regional Operations Manager at Moorend Place Nursing Home

Thank you for your positive comments it is much appreciated by the staff at Moorend.

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Review from A D (Daughter of Resident) published on 18 February 2021
Submitted via Postal Card • Report

Overall Experience

The staff work incredibly hard to keep the residents safe, well, protected and comfortable. I cannot praise them enough and I am full of admiration and appreciation of their unfailing dedication, particularly in these difficult and challenging times. I do not think my mum would be here now if it wasn't

for the care given by the staff at Moorend Place.

Reply from Jemma Tinson, Deputy Manager at Moorend Place Nursing Home

Thank you for taking the time to review Moorend place. The staff appreciate your comments.

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Review from Andrew K (Son of Resident) published on 10 February 2021
Submitted via Postal Card • Report

Overall Experience

It's very traumatic when you have no alternative but to place a loved one in care, but our fears were soon alleviated. Mom soon settled into Moorend Place. The management and staff did all they could to help and put our minds at rest. Mom is cared for medically, physically and mentally. All staff and

nurses are always friendly and helpful both face to face and over the telephone. Thank you.

Reply from Jemma Tinson, Deputy Manager at Moorend Place Nursing Home

Thank you for your kind review. This is greatly appreciated by the staff.

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Review from David P (Husband of Resident) published on 4 February 2021
Submitted via Website • Report

Overall Experience

My wife, aged 80, and suffering with fairly advanced Alzheimers was admitted to Moorend, initially on a respite care basis, in August 2020. On returning home and after a short period in hospital it became increasingly clear that even with increasing home care that long term residential care was needed.

After considering carefully alternative care homes my daughters and I were in no doubt that after the care she received during her respite care at Moorend, that Moorend was the obvious long term placement for my wife. Our decision has never been in doubt and despite the enormous difficulties created by Covid 19 we are confident that she is receiving first-class and very personal care from both care staff - who have been excellent - and management. Communication with both has been extremely helpful. We are in no doubt that the CQC 'Care' rating of 'Outstanding' is fully justified.

Reply from Jemma Tinson, Deputy Manager at Moorend Place Nursing Home

Thank You for taking the time to review Moorend Place. I will pass your kind words onto the staff.

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Review from Sue W (Daughter of Resident) published on 3 February 2021
Submitted via Website • Report

Overall Experience

Mum had sadly reached a point where her needs due Alzheimer's had progressed rapidly and we could no longer keep her at home. After a lot of searching, we found Moorend Place. "A little gem" The care and love Mum is receiving is second to none and we are so grateful we were recommended this care home.

The staff keep us regularly informed and we can now sleep at night knowing that she is safe and well cared for.

Reply from Sharon Flood, Regional Operations Manager at Moorend Place Nursing Home

Thank you for your kind words and positive feedback it is greatly appreciated.

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Review from Jacqueline C (Daughter of Resident) published on 3 February 2021
Submitted via Website • Report

Overall Experience

All staff from management to cleaners are exceptional. They can not do enough to make my mother-in-law comfortable and happy. And they always make sure we are happy too. Brilliant staff, who put their residents first.

Reply from Sharon Flood, Regional Operations Manager at Moorend Place Nursing Home

Thank you for your kind feedback, the staff team will appreciate this.

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Review from Elaine B (Daughter of Resident) published on 2 February 2021
Submitted via Website • Report

Overall Experience

The overall standard of Moorend Place is very good. It is my experience that this nursing home is above average in the area. The staff are very caring and professional and keep me well informed of progress.

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Review from Anthony H (Power of Attorney of Resident) published on 1 February 2021
Submitted via Website • Report

Overall Experience

In probably the most challenging times looking after the wellbeing and safety of the elderly who are clearly the most vulnerable throughout the 'crisis', Moorend have kept the lady in question (and other residents) safe and secure throughout. Although I haven't been able to visit in person due to their

sensible isolation policy, I have been kept informed via phone calls and photographs, etc. so have been confident that wellbeing has continued to be the priority. Hats off to Moorend!

Reply from Jemma Tinson, Deputy Manager at Moorend Place Nursing Home

Thank you for taking the time to review Moorend Place.

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Review from Ann F (Daughter of Resident) published on 3 August 2020
Submitted via Website • Report

Overall Experience

My dad became a permanent resident of Moorend Place in February 2020 and we are so glad that we chose this home for him. The care he has received is second to none. Dad has always been a quiet gentleman and to see him happy and joining in with the activities was so good. The staff are amazing and nothing

is too much trouble for them, you can contact the home at any time and they are so extremely pleasant and helpful. Throughout the Covid-19 pandemic, once again the staff have been brilliant keeping us informed. I received a little homemade gift with a photo of Dad which was such a lovely thought and also received video calls. It was Dad's birthday and Father's Day while the pandemic was happening and the staff arranged a video call and sent photos which were lovely. Before the pandemic happened the home had planned activities and day trips but understandably had to cancel them. We know that Dad is in good hands at Moorend Place and we certainly appreciate everything they do. Thank you to you all.

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Review from T S (Daughter of Resident) published on 22 July 2020
Submitted via Postal Card • Report

Overall Experience

Mum went into Moorend for respite, but due to covid-19, has now become a permanent resident as she couldn't have lived on her own during this time. The staff are so caring and have kept in touch through this difficult time, contacting me with video calls so Mum could see me. They have addressed health

issues immediately with their GP and always discussed with me before and after the appointment. They have a full timetable of entertainment, which during normal times, includes visits to the cinema, theatre and external entertainers going in. They let the staff help with setting and cleaning the tables at meal times etc as they would do in their own homes. I can't fault Moorend at all.

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Review from J W (Resident) published on 10 July 2020
Submitted via Postal Card • Report

Overall Experience

I looked at a few care homes before going to Moorend Place, none of them came up to the standard of Moorend Place.

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Moorend Place Nursing Home

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