Moorend Place welcomes visits at any time. You do not need to make and prior arrangements as there is always somewhere here to welcome you and assist
Moorend Place has its own car park that can be used by all visitors
Moorend Place Nursing Home has a Review Score of 9.8 (9.751) out of 10, based on 30 reviews in the last 2 years. Over all time Moorend Place Nursing Home has 111 reviews.
Review from J P (Friend of Resident) published on 8 November 2019
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Review from B B (Wife of Resident) published on 17 September 2019
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Review from L S (Niece of Resident) published on 16 September 2019
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Reply from Sharon Flood, Regional Operations Manager at Moorend Place Nursing Home
Thank you for your feedback we will look at the issues you have raised.
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Review from A T (Daughter of Resident) published on 10 September 2019
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Review from Susan M (Wife of Resident) published on 10 September 2019
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Review from Patricia S (Friend of Resident) published on 9 September 2019
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Review from Fiona (Daughter-in-law of Resident) published on 31 July 2019
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Review from Jeremy B (Friend of Resident) published on 27 May 2019
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Review from S D (Daughter of Resident) published on 20 February 2019
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Staff - excellent, every one of them!
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Review from Joy S (Daughter-in-law of Resident) published on 14 December 2018
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Review from P J (Friend of Resident) published on 6 December 2018
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Reply from Sharon Flood, Regional Operations Manager at Moorend Place Nursing Home
Thank you for your feedback, it is very much appreciated.
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Review from Shaunar D (Daughter of Resident) published on 10 October 2018
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Review from Susan B (Daughter of Resident) published on 27 September 2018
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Review from Kay Frances B (Wife of Resident) published on 10 August 2018
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Review from Jill T (Daughter-in-law of Resident) published on 8 August 2018
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Review from B Y (Son-in-law of Resident) published on 1 August 2018
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Review from A V (Wife of Resident) published on 24 July 2018
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Review from Helen M (Daughter of Resident) published on 15 May 2018
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Review from P M (Partner of Resident) published on 27 April 2018
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Review from Elaine L (Sister of Resident) published on 25 April 2018
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The Review Score of 9.8 (9.751) out of 10 for Moorend Place Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 30 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.751 for Moorend Place Nursing Home is calculated as follows: ( (273 Excellents x 5) + (72 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 353 Ratings = 4.751
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Moorend Place Nursing Home is based on 30 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6, which has been reached with 30 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 1 Apr 2020
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Job Title: Home Manager
Joined: 2014
Emma is the Home Manager at Moorend Place and has worked in the care industry for 10 years. Emma has undertaken several care roles within Moorend Place before been appointed Home Manager in October 2017 and is registered with the CQC. Emma is passionate about providing high-quality care and feels that residents should be at the heart of all that is done within the home. Emma and her team work closely with residents and their families to ensure that the care received is truly person-centred. Emma and the team have built strong relationships with the community allowing residents to access the community easily.
Job Title: Deputy Manager
Joined: 2024
Moly has been the Deputy Manager at Moorend Place for 4months but prior to this was working as a Clinical Nurse across Roseberry Care Centres.
Moly has a passion for Dementia Care and a strong understanding of the care that our residents need. Moly is committed to ensuring standards across the home are constantly pushed to improve.
Job Title: Residential Unit Manager
Joined: 2000
Tracy has over 25years experience and has worked her whole career in care at Moorend Place. Tracy is committed to ensuring that her residents have the best care possible. For the last 7 years Tracy has been the unit manager of the residential unit. This role has allowed her to oversea care plans, medication and develop relationships with professionals and families. Tracy was nominated for care home award in 2023 by her colleagues. Tracy is a crucial part of Moorend and the team.