Moorend Place welcomes visits at any time. You do not need to make and prior arrangements as there is always somewhere here to welcome you and assist
Moorend Place has its own car park that can be used by all visitors
Moorend Place Nursing Home has a Review Score of 9.8 (9.751) out of 10, based on 30 reviews in the last 2 years. Over all time Moorend Place Nursing Home has 111 reviews.
Review from Catherine Y (Daughter of Resident) published on 22 August 2017
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Overall Experience
5.0 out of 5
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Review from A D (Daughter of Resident) published on 8 August 2017
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Overall Experience
4.0 out of 5
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Review from B W (Friend of Resident) published on 11 July 2017
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Overall Experience
4.0 out of 5
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Review from Hazel T (Resident) assisted by family/friend published on 28 June 2017
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Overall Experience
5.0 out of 5
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Review from Zena M (Daughter of Resident) published on 26 June 2017
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Overall Experience
5.0 out of 5
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Review from Kenneth J (Husband of Resident) published on 26 June 2017
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Overall Experience
4.0 out of 5
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Review from Paul G (Son of Resident) published on 23 June 2017
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Overall Experience
4.0 out of 5
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Review from Hayley G (Granddaughter of Resident) published on 23 June 2017
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Overall Experience
5.0 out of 5
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Care / Support
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Review from Shaun F (Son of Resident) published on 22 June 2017
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Overall Experience
5.0 out of 5
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Care / Support
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Treated with Dignity
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Review from S W (Son of Resident) published on 12 May 2016
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Overall Experience
5.0 out of 5
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Care / Support
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Treated with Dignity
Food & Drink
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Value for Money
Review from Jayne C (Daughter of Resident) published on 13 January 2016
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Overall Experience
5.0 out of 5
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Care / Support
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Treated with Dignity
Food & Drink
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Value for Money
The Review Score of 9.8 (9.751) out of 10 for Moorend Place Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 30 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.751 for Moorend Place Nursing Home is calculated as follows: ( (273 Excellents x 5) + (72 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 353 Ratings = 4.751
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Moorend Place Nursing Home is based on 30 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6, which has been reached with 30 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 1 Apr 2020
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Job Title: Home Manager
Joined: 2014
Emma is the Home Manager at Moorend Place and has worked in the care industry for 10 years. Emma has undertaken several care roles within Moorend Place before been appointed Home Manager in October 2017 and is registered with the CQC. Emma is passionate about providing high-quality care and feels that residents should be at the heart of all that is done within the home. Emma and her team work closely with residents and their families to ensure that the care received is truly person-centred. Emma and the team have built strong relationships with the community allowing residents to access the community easily.
Job Title: Deputy Manager
Joined: 2024
Moly has been the Deputy Manager at Moorend Place for 4months but prior to this was working as a Clinical Nurse across Roseberry Care Centres.
Moly has a passion for Dementia Care and a strong understanding of the care that our residents need. Moly is committed to ensuring standards across the home are constantly pushed to improve.
Job Title: Residential Unit Manager
Joined: 2000
Tracy has over 25years experience and has worked her whole career in care at Moorend Place. Tracy is committed to ensuring that her residents have the best care possible. For the last 7 years Tracy has been the unit manager of the residential unit. This role has allowed her to oversea care plans, medication and develop relationships with professionals and families. Tracy was nominated for care home award in 2023 by her colleagues. Tracy is a crucial part of Moorend and the team.
