Full Fee amount for both Residential and Nursing is £1028.88 per week for Private fee payers
Northfield Nursing Home has a Review Score of 9.7 (9.667) out of 10, based on 16 reviews in the last 2 years. Over all time Northfield Nursing Home has 48 reviews.
Review from J B (Son of Resident) published on 3 December 2024
Submitted via Postal Card •
Report
Reply from Nicola Richards, Managing Director at Northfield Nursing Home
Thank you for your feedback. I am pleased that your mother was looked after well.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Alison S (Niece of Resident) published on 3 December 2024
Submitted via Postal Card •
Report
Reply from Nicola Richards, Managing Director at Northfield Nursing Home
Thank you for your feedback I am pleased your aunt received good care.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Denise A (Daughter of Resident) published on 7 November 2024
Submitted via Website •
Report
Reply from Nicola Richards, Managing Director at Northfield Nursing Home
Many thanks for your warm words. It means a lot getting this feedback and the recognition you gave for the good care your late Mum received. I will pass your kind comments to the staff at the home.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from P M (Son of Resident) published on 24 October 2024
Submitted via Postal Card •
Report
Reply from Leanne Wright, Administrator at Northfield Nursing Home
Thank you so much for your kind review, we constantly try to make visitors and residents feel welcome and your review clearly acknowledges this. We shall endeavour to maintain a high standard of care for all present and future residents here at Northfield and send our well wishes to you and your family at this time. Kind regards the Northfield Nursing Home Team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Ann M (Daughter-in-law of Resident) published on 18 September 2024
Submitted via Postal Card •
Report
Reply from The Administrator - Leanne Wright at Northfield Nursing Home
Thank you so much for your kind review, the staff here at Northfield always take pleasure in knowing that their efforts are recognised and appreciated. We will endeavour to maintain the highest standard of care for every resident here and deeply appreciate your kind words. Our deepest sympathies and condolences to you and your family at this time. Kind regards, Northfield Nursing Home Team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Diane T (Daughter of Resident) published on 24 April 2024
Submitted via Postal Card •
Report
Reply from Annette Grayson, Administrator at Northfield Nursing Home
Thank you for your review. We endeavour to maintain a professional environment at all times which you have kindly noted. We also appreciate your feedback on all our other facilities at Northfield which will undoubtedly be taken on board and if possible, improvements made.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Anthony H (Resident) published on 15 April 2024
Submitted via Postal Card •
Report
Reply from Annette Grayson, Administrator at Northfield Nursing Home
Thank you for your outstanding review. This is the ultimate compliment when a service user has taken the time to reflect, comment and submit a review relating to their stay at Northfield. Our staff will be informed and will no doubt be over the moon with such positive comments.
Thank you once again.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Fay C (Wife of Resident) published on 8 January 2024
Submitted via Postal Card •
Report
Reply from Annette Grayson, Administrator at Northfield Nursing Home
Many thanks for your lovely comments regarding the care your husband received at Northfield. We constantly try to make visitors and residents feel welcome and your review clearly acknowledges this.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from C S (Daughter of Resident) published on 1 December 2023
Submitted via Website •
Report
Reply from Annette Grayson, Administrator at Northfield Nursing Home
What a wonderful review. Our staff will be over the moon with your delightful comments. It is so pleasing to hear that as a family you felt that your mum was safe and secure in our care. We try so hard to make the environment welcoming for both residents and visitors. This review suggests we have achieved this. Thank you again.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Sue M (Friend of Resident) published on 28 November 2023
Submitted via Postal Card •
Report
Reply from Annette Grayson, Administrator at Northfield Nursing Home
Thank you so much for your lovely comments. We feel very humble that you have given 5-star reviews for all our services. Our aim is to be the best we possibly can be and this review is a fine example of that.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Sue G (Daughter of Resident) published on 3 November 2023
Submitted via Postal Card •
Report
Reply from Annette Grayson, Administrator at Northfield Nursing Home
Your wonderful comments will be passed onto all departments at Northfield. We are overwhelmed by your gratitude towards the staff caring for your mum, but also the staff working in the home who are not directly involved in the care of our residents. Thank you again and best regards to you and the family.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M B (Daughter of Resident) published on 26 July 2023
Submitted via Postal Card •
Report
Reply from Annette Grayson, Administrator at Northfield Nursing Home
Thank you for your positive comments regarding our staff and the care offered to your mum. We are always open to suggestions when it comes to improving the lives of our residents and would be happy to discuss any issues which may impact on their well-being.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Trish M (Daughter of Resident) published on 2 June 2023
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Steven R (Son of Resident) published on 19 May 2023
Submitted via Postal Card •
Report
Reply from Annette Grayson, Administrator at Northfield Nursing Home
Thank you for your kind words which will mean so much to our staff working in what can be, at times, a challenging environment. It is so humbling to know that we also had a positive impact on your life too.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Lynne B (Niece of Resident) published on 13 April 2023
Submitted via Postal Card •
Report
Reply from Annette Grayson, Administrator at Northfield Nursing Home
Thank you for your kind words which will mean a great deal to the staff at Northfield. We welcome any feedback from families and friends who have been residents with us. Our aim is to be the best we possibly can be and comments like this will give everyone the motivation to achieve this.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from K D (Son of Resident) published on 30 March 2023
Submitted via Postal Card •
Report
Reply from Annette Grayson, Administrator at Northfield Nursing Home
We are all absolutely astounded by your five-star review and would like to say a huge thank you to the family of this lady. This will mean so much to the staff at Northfield knowing that they have made such a positive impact on this lady's life and also the family's. This will be a great tonic to staff knowing that their work has been recognised in such a positive manner.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Patricia E (Daughter of Resident) published on 28 February 2023
Submitted via Website •
Report
Reply from Annette Grayson, Administrator at Northfield Nursing Home
Thank you for your positive comments. Our aim is to make people feel welcome and, more importantly, offer a good standard of care. We are so pleased that your mum felt safe and comfortable and also regarded Northfield as her home.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Clinton O (Son of Resident) published on 1 December 2022
Submitted via Postal Card •
Report
Reply from Annette Grayson, Administrator at Northfield Nursing Home
This will mean so much to our staff. It is so gratifying to hear that not only the Service User was satisfied with the care and support they received, but also their family member. Thank you so much from everyone at Northfield.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Beverley C (Daughter of Resident) published on 23 August 2022
Submitted via Postal Card •
Report
Reply from Annette Grayson, Administrator at Northfield Nursing Home
Thank you so much for your lovely comments, which will be passed on to our staff. Everyone at the home works tirelessly to achieve the best possible care for our residents. We all try to work as a team, which clearly shows in this review. Thank you once again.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from L S (Daughter of Resident) published on 17 June 2021
Submitted via Website •
Report
Reply from Helen Gresham, Registered Manager at Northfield Nursing Home
Thank you for taking the time to send us your feedback and for your wonderful review. Your words really reflect how hard the staff have worked, and continue to work throughout this challenging time. I will make sure this is communicated back to the staff.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.7 (9.667) out of 10 for Northfield Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 16 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.667 for Northfield Nursing Home is calculated as follows: ( (128 Excellents x 5) + (50 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 183 Ratings = 4.667
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Northfield Nursing Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 16 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 19 May 2023
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportPlease Contact Us for Latest Vacancies
Loading
Loading events
There are no Team Members posted yet