Review from L H (Niece of Resident) published on 22 March 2021
Submitted via Postal Card • Report

Overall Experience

My aunty was in this home for over 3 years and the care she received was fantastic. I couldn't have asked for better. She was really poorly in October, and with Covid19 I couldn't get to see her, but the home kept me updated all the time. She sadly passed away but they were lovely with her and they

were very good at phoning me all the time. My aunty was very happy in the home and I am very grateful to the lovely carers. Thank you.

Reply from Nicola Richards, Managing Director at Northfield Nursing Home

Thank you for your kind words it really has been challenging through the year, I am really pleased she was happy living with us during her last few years. The staff have been amazing I agree.

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Review from Janice T (Daughter of Resident) published on 10 February 2021
Submitted via Postal Card • Report

Overall Experience

Mum, now 101, moved to Northfield from hospital in November 2019. I was impressed by the care she received from the start and the effort they took to see she was no longer completely bedbound. Since Covid struck in March 2020 I've not been able to visit indoors but kept in touch by phone, WhatsApp and

the new visitors pod. Northfield have kept her safe and comfortable and I cannot thank them enough for all they've done for her over the last very difficult year. Thank you to every single member of staff.

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Review from V S (Daughter of Resident) published on 25 January 2021
Submitted via Postal Card • Report

Overall Experience

Both my late parents were resident in the home, Mum for two years, Dad for four months, and during their stays, they both received very good care and treatment, tailored to their specific needs. In my experience, the dedicated team of staff, whatever their role - professional carers, domestic and admin

were hard-working, caring and kind towards the residents. The home has a friendly family atmosphere, which was welcoming to visitors. Every effort was made to help residents feel safe and comfortable. During the pandemic, when visits weren't possible, I remained confident that the home continued to provide the best possible care despite the increased workload and difficult, challenging times faced by staff.

Reply from Nicola Richards, Managing Director at Northfield Nursing Home

Many thanks for taking the time to give feedback about our service. It is pleasing that you recognise the hard work of our team and you felt your parents were safe with us.

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Review from M R (Cousin of Resident) published on 10 December 2020
Submitted via Postal Card • Report

Overall Experience

In an age when nursing homes are subject to adverse comment and bad press, this home is an exception. All staff have, in my experience, been kind, courteous, helpful and informative. The administration side has been clear, prompt and efficient. They are doing a wonderful job, even more so under the

current difficult covid restrictions. Thank you for all you have done for my relative.

Reply from Nicola Richards, Managing Director at Northfield Nursing Home

Thank you for your understanding during a challenging time. I am very pleased that you recognise the hard work of our staff.

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Review from Robert J (Son of Resident) published on 10 December 2020
Submitted via Postal Card • Report

Overall Experience

My mother was a resident at Northfield for approximately three years before she passed away. My overriding impression of Northfield is that all staff did their utmost to provide a caring, supportive and safe environment for the residents and my mother was treated with friendliness, dignity and respect

at all times. As a frequent visitor to the home I was always provided with a warm welcome and found the staff to be very efficient and helpful.

Reply from Nicola Richards, Managing Director at Northfield Nursing Home

Thank you for your kind words I am pleased your mother was treated with dignity and respect and that you both were happy with the service provided.

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Review from Jane C (Daughter of Resident) published on 22 October 2020
Submitted via Postal Card • Report

Overall Experience

The care my father has received whilst in Northfield Nursing Home has been excellent. My father is 94 with many health issues and has had much physio to improve his transfers to prepare him for returning home.
During these testing times with COVID, the staff has arranged video calls and window visits

which have kept us in touch.

Reply from Nicola Richards, Managing Director at Northfield Nursing Home

Thank you for your feedback, it is lovely to hear that you felt your father received excellent care whilst at Northfield. We will pass these comments onto the staff at the home as they have been absolute superstars throughout this pandemic.

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Review from A S (Son of Resident) published on 12 October 2020
Submitted via Postal Card • Report

Overall Experience

Northfield gave the family the confidence that my mum received the respect and care that she deserved. Mum remained happy at Northfield throughout.

Reply from Nicola Richards, Managing Director at Northfield Nursing Home

Thank you for your kind comments, I am pleased you felt Mum was happy during her time with us.

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Review from Christine K (Wife of Resident) published on 7 September 2020
Submitted via Postal Card • Report

Overall Experience

A dedicated team who have worked hard to keep COVID-19 out of the nursing home and have succeeded!

Reply from Shirley Samuels, Manager at Northfield Nursing Home

This is a wonderful review, which will be fully communicated to all the staff at Northfield. This kind of response reflects on everyone's job within the home. Thank you.

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Review from G A (Resident) published on 20 August 2020
Submitted via Postal Card • Report

Overall Experience

As soon as I arrived I felt cared for not just looked after by everyone. The staff are all amazing, caring, friendly and professional. I could not have asked for more because they all gave me everything and more that I needed. I have worked in the carer world for many years and have visited many many

care homes, but I have never experienced one as wonderful as this one. I didn't think one existed. I cannot fault it which is also wonderful.

Reply from Shirley Samuels, Manager at Northfield Nursing Home

Thank you so much for your positive comments. Our staff work very hard to try and achieve the best possible care for anyone coming into the home. We try to work as a team and this shows in your very kind comments.

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Review from Pamela C (Daughter of Resident) published on 16 July 2020
Submitted via Postal Card • Report

Overall Experience

We didn't go inside due to Covid-19 but Mum sent excellent reviews of Northfield Nursing Home. Staff were kind and compassionate to us also, ever happy to let us speak to Mum or to FaceTime daily. The rehabilitation was superb and we can't believe how well she is now, having been hospitalised for a

month with Covid-19 before coming to Northfield, aged 95 years. She's moved out today to another nursing home for a month but is considering returning to Northfield if the new one doesn't provide a high standard of care and excellent food. Mum said she would miss her 'angels'.

Reply from Nicola Richards, Managing Director at Northfield Nursing Home

Thank you for your comments. It is lovely to hear she is really well now. I will pass on her comments to her angels.

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Review from C G (Niece of Resident) published on 9 June 2020
Submitted via Postal Card • Report

Overall Experience

After a short stay in 2019, there was no doubt in my mind that when full-time care became necessary, there was only one place for my aunt and that was Northfield. When she was there previously, they had welcomed her and made her so comfortable she had no fears on returning. Thank you to you and your

staff for being so caring.

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Review from M B (Niece of Resident) published on 21 May 2020
Submitted via Postal Card • Report

Overall Experience

A wonderful place, all staff from top to cleaners it felt like they were family. The care and attention received from everyone was first class.
My aunty was treated with dignity in her final days, which was amazing due to Covid-19. I also received help and support at her death.

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Review from Helen (Daughter of Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience

Lovely staff. Dad feels very looked after. Lovely room. Very happy.

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Review from F S (Resident) published on 26 June 2019
Submitted via Postal Card • Report

Overall Experience

A good experience. I was looked after by the entire world. People from several North African countries, ex-Soviet block, most of Europe as well as local. All very caring. Very helpful.

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Review from C E (Daughter of Resident) published on 10 April 2019
Submitted via Postal Card • Report

Overall Experience

Very clean rooms. carpet, bathroom etc. First impressions are poor as the reception area is dark and uninviting. Exceptionally poor parking facilities. As always, it depends on which staff are on shift as to the service provided to clients.

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Review from John M (Husband of Resident) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience

Could not comment on activities as my wife who has now passed away was bed bound but activities were apparent. The staff were fantastic and management helpful and efficient and well organised. My family and myself were always made very welcome and we have nothing but praise for this establishment.

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Review from J W (Wife of Resident) published on 8 January 2019
Submitted via Postal Card • Report

Overall Experience

I am impressed by the attitude of the staff to patients. However, there are often long waits for a response to a buzzer. I appreciate that this is due to insufficient staff. I would like to applaud the flexibility of the catering for individual requests.

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Review from Lesley L (Daughter of Resident) published on 19 November 2018
Submitted via Postal Card • Report

Overall Experience

From the onset, my father was treated with respect and kindness.
Whoever we spoke to or dealt with professionally was exemplary and made our family feel confident that Dad and Grandad were in a safe, caring place.
Thank you, Northfield.

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Review from Karen B (Daughter-in-law of Resident) published on 30 January 2018
Submitted via Postal Card • Report

Overall Experience

The staff were really wonderful in caring for my father-in-law.
He felt safe and cared for at all times.
The home does indeed deserve the title "home".

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Review from Wendy G (Daughter of Resident) published on 22 January 2018
Submitted via Postal Card • Report

Overall Experience

My father was a resident for eight months. He was well cared for by professional, considerate and caring staff. The home was serviced by an excellent local surgery who were well versed in the needs of the residents in care.

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Northfield Nursing Home

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