Richmond Heights Care Home

42b Woodhouse Road, Intake, Sheffield S12 2AZ
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8.5 15 Reviews
  • Richmond Heights Care Home, Sheffield
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Care Provided by Richmond Heights Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 51 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Jayne Humphrey (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (51)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1995
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Richmond Heights Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £936 – £1,203
    • Self-Funded Residential Dementia Care £936 – £1,203
    • Self-Funded Nursing Care £966 – £1,203
    • Self-Funded Nursing Dementia Care £966 – £1,203
    • RESPITE Self-Funded Residential Care £936 – £1,203
    • RESPITE Self-Funded Residential Dementia Care £936 – £1,203
    • RESPITE Self-Funded Nursing Care £966 – £1,203
    • RESPITE Self-Funded Nursing Dementia Care £966 – £1,203

  • Fees are calculated based on the needs of the person
  • (these prices are only a guideline, please contact Richmond Heights Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
Are you the Owner/Manager of Richmond Heights Care Home? View your Advertising Options

Richmond Heights Care Home Reviews (15)

8.5

Richmond Heights Care Home has a Review Score of 8.5 (8.482) out of 10, based on 3 reviews in the last 2 years. Over all time Richmond Heights Care Home has 15 reviews.

Overall Experience

  • 12
  • 1
  • 2
  • 0
  • 0

Date Published

15
1
2
3
12

Review from Rita A (Sister of Resident) published on 15 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister moved to Richmond Heights after a traumatic incident and is very emotionally fragile apart from her disabilities. The staff at Richmond Heights have, in the main, been very sympathetic to her condition and treat her with respect and care. Most importantly where issues have occurred, which
they will no matter where you are, they have been dealt with promptly. I would have no hesitation in recommending Richmond Heights. The rooms are comfortable, and clean and can be easily made homey with a few personal items. The staff are cheery and friendly to residents and visitors. My grateful thanks to them all.

Reply from Jayne Humphrey, Manager at Richmond Heights Care Home

Thank you so much for the lovely review. It is our pleasure to have your sister here and I'm very pleased she is happy and this is to be her forever home.


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Review from W G (Wife of Resident) published on 8 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in just over a week for respite for 6 weeks. I am amazed by the quality of care and cleanliness. The staff are amazing. Nothing too much trouble. It's like home from home. Couldn't have picked a better place. It really is outstanding. Nice to know he's been well looked after. Would
recommend wholeheartedly. Thank you from the bottom of my heart.

Reply from Jayne Humphrey, Manager at Richmond Heights Care Home

Thank you so much for the lovely review. I am proud to work at Richmond Heights and proud to have such an amazing bunch of staff who deeply care and often go above and beyond. We will do our very best to make your husband's stay a good experience and will continue to support you both.


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Review from Liam D (Grandson of Resident) published on 30 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having had a walk around with a member of staff and then meeting the manager, we as a family decided this was the right place for my grandad to spend his final days/weeks after being told his end of life was imminent. We really couldn’t have made a better choice. My grandad only ended up spending three
days in their care before he passed away peacefully, surrounded by family, but every single member of staff (nurses, domestics, cleaners and carers) made us feel welcome and really cared about the residents in the home. My great aunt, who visited my grandad, said she regretted not placing her husband in this home too just a year before, as it was far superior to one that she did end up choosing. I’d like to say a huge thank you to everyone who works there and for everything they did; they didn’t just look after my grandad, they looked after every single member of the family visiting too. So thank you.

Reply from Jayne Humphrey, Manager at Richmond Heights Care Home

Thank you so much for your lovely review. It was our pleasure to look after your grandad and make his final days peaceful, both for him and yourselves. Kindest regards, Manager at Richmond Heights.


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Review from G M (Son of Resident) published on 4 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home for mum. Attentive, professional, and very personable staff and management. Comes highly recommended.

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Review from L C (Friend of Resident) published on 30 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend was admitted to Richmond Heights in January 2019 until he died in November due to dementia. From day one we were impressed with the loving care he received from all the management and nursing staff and the wonderful carers. Nothing was too much trouble for them.
I would like to say a massive
thank you to you all and I would recommend this home to anyone.

Reply from Jayne Humphrey, Home Manager at Richmond Heights Care Home

Thank you for your feedback in relation to Richmond Heights Care Home and the care your friend received during his stay. Your comments really are welcomed and much appreciated. As an organisation, we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.


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Review from Patricia W (Friend of Resident) published on 22 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff and management were very caring, even with visitors. It's a lovely care home and we thank all staff for the good care and good work for our friend.

Reply from Jayne Humphrey, Home Manager at Richmond Heights Care Home

Thank you for your feedback in relation to Richmond Heights Care Home, your comments really are welcomed. As an organisation, we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.


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Review from Courtney V (Granddaughter of Resident) published on 25 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan has lived in care homes for the past 4/5 years as her care had deteriorated due to onset dementia and bipolar, Richmond Heights was her last one before she passed in August.
The home was brilliant, I couldn’t fault with it in any shape or form. The staff were so attentive and caring and this
to me, was the most important factor to the home, they would go above and beyond to make sure the residents were comfy and happy and they made it feel like a home.
The home has a minibus which you can book to use, this is a great facility as it meant that we could take my nan out in the wheelchair. The residents always seemed to be engaged in activities. The home was always clean and fresh, again could not fault.
Since her passing, we have recommended the home to another relative in the family and I would recommend this one time and time again. The staff take pride in what they do and put the residents needs first.

Reply from Jayne Humphrey, Home Manager at Richmond Heights Care Home

Thank you for your feedback in relation to Richmond Heights Care Home, your comments really are welcomed. We are pleased that you and your family were so happy with the home and the care your nan received during her stay. As an organisation, we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.


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Review from Janice S (Daughter of Resident) published on 8 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent the last couple of days of her life in Richmond Heights Nursing Home and she could not have had any better care. All the staff were amazing and they also were a huge comfort to me and the rest of my family. Having had a couple of bad experiences with other care homes, I feel I am in
a position to make a fair assessment and I know my mother could not have had better care at the end of her life.

Reply from Jayne Humphrey, Home Manager at Richmond Heights Care Home

Thank you for your feedback in relation to Richmond Heights Care Home, your comments really are welcomed. As an organisation we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.


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Review from G D (Niece of Resident) published on 3 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

On entering the home it's quite pleasant, clean etc.
However, upon entering my Aunty's room the smell was overpowering from the toilet in her room.
She has a right arm which is spastic, and the flush on the toilet is on the right side. I can't even flush it, it's that difficult, so she has no chance,
and nobody obviously checks whether her toilet is flushed and clean at all as this is the third visit where it stinks.
Also, the floor of her room had food on it where she had spilt and it had not been swept up.
Attention is sparse. The staff are few and far between when the bell is pressed etc etc.

Reply from Jayne Humphrey, Home Manager at Richmond Heights Care Home

We are sorry to hear that you had a negative experience in relation to Richmond Heights Care Home. Priory Adult Care is committed to providing the highest quality of care and making a real and lasting difference to everyone we support.


If you would like to raise your concerns directly with us, please contact the Home Manager, or alternatively our team on 01905 82 88 54 or email: adultcare@priorygroup.com. Please be assured that we take any concerns seriously and always seek to address any issues raised to us.


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Review from Allison B (Daughter of Resident) published on 26 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot fault this care home, they take good care of my father and give him everything he needs, staff are lovely and the manager listens to any queries you have and takes them on board, lovely place.

Reply from Jayne Humphrey, Home Manager at Richmond Heights Care Home

Thank you for your positive feedback in relation to Richmond Heights, your comments really are welcomed. As an organisation, we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.


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Review from H S (Daughter of Resident) published on 6 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot rate Richmond Heights highly enough. My mother lived here for 2 years and sometimes could be quite challenging because of her dementia but she was held in genuine affection by the staff. Living the opposite end of the country it was really important for me to know that she was safe and well
cared for. My father would visit a couple of times a week and it felt as though he too was being looked after. Not long before mum died the carers arranged a romantic dinner, complete with rose petals on the table, for my parents to celebrate their 64th wedding anniversary together. It was a very special memory for them, and us, to cherish.
In May 2017 after a lengthy stay in hospital, my father needed nursing care and Richmond was the only home we would consider. He was welcomed into the Richmond family once more and really flourished. He became much brighter, cleaner and well dressed, and began reading his newspaper and books again and loved to chat with staff.
He was happy there.

Reply from Jayne Humphrey, Home Manager at Richmond Heights Care Home

Thank you for your positive feedback in relation to Richmond Heights, your comments really are welcomed. As an organisation, we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.


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Review from Lyn B (Wife of Resident) published on 7 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I and my family were very pleased with the care my husband received during the last 2 weeks of his life. The staff were kind and caring. They made my husband very comfortable and pain-free during this time. The staff were very respectful to my husband as they were also to family and friends.

Reply from Jayne Humphrey, Deputy Manager at Richmond Heights Care Home

Thank you for your positive feedback in relation to Richmond Heights, your comments really are welcomed. As an organisation, we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.


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Review from Zoe S (Daughter of Resident) published on 27 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was in here for palliative care. We as a family couldn't wish for any better care with our dad. The staff are willing to go an extra mile to make sure not only the resident but the family are comfortable. When my dad did pass away they looked after him and cared for him with the most respect
than anyone could have wished for. If you are looking to have your family in Richmond Heights Care Home, yes have a look and you will find what we saw, a perfect place for your loved one. Some of the staff even came to my dads funeral, that was so nice that they even cared.

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Review from Linda S (Daughter-in-law of Resident) published on 7 December 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When I was looking for a care home for my mother-in-law for end of life care, I read the 1 review on this website and I admit I was slightly nervous but I needn't have been. I visited the home unexpectedly and was greeted very warmly by the Deputy Manager who soon put me at ease. She spent a lot of
time finding out all about my mother-in-law and the care she required. In my opinion, the home is very clean and most welcoming. All the staff we met were lovely. I cannot praise them highly enough for all the care they gave her in the last 3 weeks of her life. They treated her with dignity and respect . Everyone we met including the nurses, carers, maintenance man, cleaners, laundry and kitchen staff always had time for a chat with us, took a personal interest in her and tried their utmost to do their best for her. I would not hesitate to recommend this home as it made a very difficult and traumatic time more bearable thanks to the staff working there and the personalised care she received.

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Review from Amanda M (Daughter of Resident) published on 10 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My mum has recently become a resident, she has Parkinson's (lewy bodies) and dementia, suffers severe anxiety and has complex needs, she is a very quiet nice lady, who requires routine, and her dementia isn't at a critical stage, short term memory loss. She can still feel the sensations of needing the
toilet, but on several occasions has wet herself due to being made to wait for toileting. One occasion 20 minutes in my presence another 30 mins! on the first floor mums certain carers "go missing", there are some very demanding carers that are self trained, but some who don't seem to have grasped the need for dignity, a dementia necessity a key factor. Mum has now got a water infection, she wont drink as much! Because of her dementia she forgets sometimes to eat and refuses food, she just needs prompting or alternative food offered. Some of the staff need some training on dementia, otherwise it's a lovely place, spotlessly clean, location wise perfect. I'm eight minutes walk away, dad and brother, sister is 15 mins away. I would like to state there are some very good staff at Richmond Heights. All cleaners excellent.

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Current Review Score: 8.5 (8.482)

Overview of Review Score

The Review Score of 8.5 (8.482) out of 10 for Richmond Heights Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.938 for Richmond Heights Care Home is calculated as follows: ( (30 Excellents x 5) + (2 Goods x 4) ) ÷ 32 Ratings = 4.938

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.544 Points relating to the number of positive Reviews for Richmond Heights Care Home is based on 3 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2. 3 Positive Reviews ÷ 10.2 = 0.294

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Sep 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Richmond Heights Care Home

What types of Care is Richmond Heights Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Richmond Heights Care Home provide?

Palliative Care, Day Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Richmond Heights Care Home have?

There are 51 Single Rooms.

What are the Facilities & Services at Richmond Heights Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Richmond Heights Care Home to the centre of Sheffield?

2.4 mile(s) as the crow flies, distance by road may be significantly further.