Seven Hills Nursing Home has a Review Score of 9.7 (9.688) out of 10, based on 10 reviews in the last 2 years. Over all time Seven Hills Nursing Home has 39 reviews.
Review from Sheraz T (Daughter of Resident) published on 16 February 2022
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Roger P (Husband of Resident) published on 16 February 2022
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Elizabeth M (Daughter of Resident) published on 16 February 2022
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Clare OG (Daughter of Resident) published on 20 January 2021
Submitted via Website •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Anne A (Wife of Resident) published on 24 January 2020
Submitted via Website •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Kieron R (Son of Resident) published on 28 October 2019
Submitted via Website •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Carl H (Son of Resident) published on 30 July 2019
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jill C (Daughter of Resident) published on 12 June 2019
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from F S (Wife of Resident) published on 7 June 2019
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Mike K (Son of Resident) published on 4 April 2019
Submitted via Website •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Rita F (Regular Volunteer) published on 30 November 2018
Submitted via Website •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Gail E (Daughter of Resident) published on 21 November 2018
Submitted via Website •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jane D (Daughter of Resident) published on 21 September 2018
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M W (Wife of Resident) published on 20 September 2018
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Rosemarie R (Wife of Resident) published on 14 September 2018
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M T (Daughter of Resident) published on 8 September 2018
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J D (Daughter of Resident) published on 28 August 2018
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Joann T (Friend of Resident) published on 14 August 2018
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J M (Daughter-in-law of Resident) published on 14 August 2018
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.7 (9.688) out of 10 for Seven Hills Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 10 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.688 for Seven Hills Nursing Home is calculated as follows: ( (80 Excellents x 5) + (29 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 112 Ratings = 4.688
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Seven Hills Nursing Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6, which has been reached with 10 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 6 Nov 2018
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportPlease Contact Us for Latest Vacancies
Loading
Loading events
Job Title: Registered Manager
Joined: 2022
I am a qualified nurse, with wide knowledge and experience in mental health, elderly, dementia and challenging behaviour care. I am currently a Registered Home Manager at Sevenhills Nursing Home, part of Hermescare Group and the Clinical Manager for Hermescare Ltd. Being a manager has given me the opportunity to develop my leadership skills, and I consider myself a talented professional with resources in the community, laws and regulations, methods and principles in health and social care. I consider myself a confident Home Manager and independent within my role. I am committed to create a homely and pleasant environment for all service users and staff.
My key skills and attributes as a Manager are:
o Working closely with CQC, Local Authorities and CCG’s regulations and standards to achieve overall compliance
o Thorough knowledge of: The Health and Social Care Act 2008; The Health and Social Care Act 2008 (Regulated Activities) Regulations 2010; The Care Quality Commission (Registration) Regulations 2009; The Guidance about Compliance: the Essential Standards of Quality and Safety; Mental Capacity Act (2005) and Deprivation of Liberty Safeguards.
o Ensuring the service is Safe, Effective, Caring, Responsive and Well Led.
Job Title: Clinical Lead
Joined: 2019
As a Clinical Lead at Sevenhills Nursing Home, I ensure that my practice should always based on the 4 key domains of the NMC “The Code” Professional standards of practice and behaviour for nurses and midwives
• Prioritise people
• Practice effectively
• Preserve safety
• Promote professionalism and trust
- I understand my responsibility and accountability for keeping my knowledge and skills up to date through Continuing Professional Development (CPD). I always strived to practice in a holistic, sensitive, compassionate and non-judgemental manner, focusing on Dignity and Respect, individual choice and diversity, following the Standards for Competence for registered nurses
- As a Clinical Lead I have a strong understanding of the health and/or social care sector
- As a Clinical Lead I facilitate learning and development of junior Nurses in a care setting environment with a strong accent on people’s vulnerability due to aging, cognitive impairment, long term conditions and End of Life care
Job Title: Activities Coordinator/ Health Care Assistant
Joined: 2020
My role is to create a stimulating and varied programme of leisure activities and social events, inside and outside of the home, for residents to enjoy. To work with each new resident to understand their likes/dislikes, abilities and needs to put together an individual social care plan and to evaluate regularly.
There is an amazing range of different activities available and these are just a few examples:
Arts and crafts, reading and poetry
Singing and music activities
Chair-based exercise
Bingo
Pub quizzes
Variety of games
Trips to the cinema