Westbourne House Nursing Home

379 Earl Marshall Road, Fir Vale, Sheffield S4 8FA
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9.1 33 Reviews
  • Westbourne House Nursing Home, Sheffield
Westbourne House is located near to the Northern General Hospital and is very convenient for public transport. This seventy one bed purpose built nursing home offers nursing care and intermediate care over several floors. It has a homely feel and delivers quality care by a team of experienced healthcare professionals.

The home provides separate lounges and dining rooms on each on each floor encouraging residents to socialise. Varied menus with daily choices available. Special diets can be catered for.

Westbourne House benefits from onsite scheduled services of local GPs. Regular visits are made to the home by experienced Hair Stylists, Dentist and Chiropodist. Other visiting professionals are arranged upon request.

The home recognises the importance of encouraging socialisation amongst residents so a comprehensive Activities Programme is available onsite. These include music, shows, arts and crafts, gardening and regular game sessions.

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Care Provided by Westbourne House Nursing Home

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • For a maximum of 71 Service Users
  • Privately Owned
  • Care Offered
  • Orthopaedic
  • Other Care Provided
  • End of Life Care
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Mark Richards (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (67)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Westbourne House Nursing Home Reviews (33)

Total of 33, showing 1-20
9.1

Westbourne House Nursing Home has a Review Score of 9.1 (9.124) out of 10, based on 11 reviews in the last 2 years. Over all time Westbourne House Nursing Home has 33 reviews.

Overall Experience

  • 22
  • 10
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Date Published

33
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Review from Liz B (Daughter of Resident) published on 25 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I just want to thank all the amazing staff who have looked after my mum so well during her very recent almost 6-week stay in an NHS Intermediate Care bed at Westbourne House. Nothing was too much trouble and they went above and beyond to help our family celebrate Mum's 90th birthday in December, giving
us exclusive use of the dining room and putting up decorations for a little Afternoon Tea and cake. It was Mum's first experience of being in a care home and although initially she found it hard to adjust, we all know how much better and more mobile she is again after her time spent at Westbourne House and much more able to return home today with community carers and family support. Thanks again for treating our mum as anyone would wish their loved ones to be when they need some extra care and support. We are very grateful.

Reply from Nicola Richards, Managing Director at Westbourne House Nursing Home

Thank you for your lovely review, I am so pleased your mum had a good experience.


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Review from Jill G (Daughter of Resident) published on 25 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother stayed for a few weeks on intermediate care following a stay in hospital. The staff were compassionate, caring and thoughtful, and tended to her every need. The team leader on red zone was exceptional and lead a team of carers in an excellent manner. My only dissatisfaction was with the GP
allocated to this care home, who didn't listen to my concerns or discuss medication changes to my mother, which in the end culminated in an emergency readmission to hospital, but throughout the care staff reacted with true professionalism.

Reply from Nicola Richards, Managing Director at Westbourne House Nursing Home

Many thanks for your kind words it really is very much appreciated.


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Review from Katharine R (Daughter of Resident) published on 22 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Star Quality: The city woke up to a blanket of snow this morning, with many roads impassable or difficult to drive on. One staff nurse who should have been on a day off saw the weather and immediately set off for work to help, knowing she would be needed. Others struggled in, however, they could get
there, to support their vulnerable residents. Commitment above and beyond and representing everything we value about the NHS. Thank you.

Reply from Nicola Richards, Managing Director at Westbourne House Nursing Home

Thank you for kind words it really is appreciated.


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Review from Marie D (Granddaughter of Resident) published on 17 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Grandad was admitted here for rehabilitation but unfortunately he went downhill and refused to participate in any rehabilitation and deteriorated. He was refusing food and taking very little to drink despite the staff encouraging and helping him. He became 'challenging' at times but the staff here
were so nice to him, he was always clean and well looked after. Unfortunately he sadly passed away but during the time preceding this we were really well looked after as a family, all the staff were really helpful and nothing was too much. We are obviously devastated to lose my Grandad but it gives us a lot of peace knowing that during his last days he was so well looked after and respected by everybody working there, he passed peacefully and in comfort thanks to all the staff looking after him.

Reply from Nicola Richards, Managing Director at Westbourne House Nursing Home

Many thanks for your kind words and I am pleased that you had a good experience and you felt your grandad was well looked after. Condolences to you all on your loss.


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Review from Natalie D (Granddaughter of Resident) published on 20 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

The last time my poor nan was well enough to have a conversation and eat a proper meal was the day before she was sent from the hospital to this God-forsaken hell hole. The evening she arrived there she rang my mum to tell her she had fallen. The next day we got to her we found her completely out of
it, she hadn't been out of bed and she hadn't eaten a thing all day. She was unresponsive and clearly in a lot of pain with her leg. It took hours for the carers who were on duty that night to admit she had fallen the night before - they were trying to cover it up as they had not followed procedure, and nothing had been recorded. We demanded my poor nan be taken into hospital, this happened 2 days later. We never got to the bottom of what happened but my beautiful nan went rapidly downhill from there. My nan gained her angel wings yesterday. I will never forgive them for the way they treated my poor nan.

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Review from Lorraine C (Daughter of Resident) published on 16 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted to Westbourne House. She was so frail but the staff were amazing. Sadly she never gained enough strength to come home and she passed away. The care home was so clean, and the staff were so friendly. I can't recommend this place enough. If you are looking for a good environment
for your loved one, look no further.

Reply from Mark Richards, Manager at Westbourne House Nursing Home

Thank you, it was an honour to care for your mum. We hope you are all well.


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Review from Fran W (Daughter-in-law of Resident) published on 11 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was admitted for intermediate care with a view to being able to go back home to live independently.
She was however very ill and died within 2 weeks of her being at Westbourne House.
The GP and all the staff myself and my mum came into contact with were exemplary.
Kindness, professionalism,
respect and dignity were shown always not only to my mum but myself and my family. Nothing was too much trouble. We stayed all the time during her last 3 days and the staff couldn't have been more helpful. Anything they had to make all our lives better we could have.
Exceptional, everyone and we would like to thank you all so very much for everything you did for Mum and all our family we couldn't ask for more.

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Review from Rachael S (Friend of Resident) published on 30 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend stayed for around 4 weeks in intermediate care. Both the nursing and care staff were so lovely and caring. They treated my friend well and kept me informed of any problems. The food was really good, even tempting her small appetite. Visitors were welcomed. I would have no worries recommending
this home if you find yourself needing one.

Reply from Mark Richards, Home Manager at Westbourne House Nursing Home

Thank you, we hope you are all well. It's lovely to see you had a positive experience at Westbourne House.


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Review from K H (Daughter of Resident) published on 22 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Westbourne House has cared for my mum very well. The staff have been very attentive and have always been there for Mum when she has needed someone. It was comforting to know that a doctor was on site three times a week. The food was fine and we liked the fact that it was cooked fresh on site. The staff
on reception were absolutely lovely and were always cheerful.

Reply from Nicola Richards, Managing Director at Westbourne House Nursing Home

Apologies for the delay in responding. We are pleased that your mum was well cared for whilst staying with us. Thank you for your lovely feedback it is much appreciated.


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Review from Steve J (Sister of Resident) published on 4 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We spent 2-3 hours visiting our sister, and all of the staff were attentive and friendly. We also heard the care staff’s interactions with other care users while evening meals were being served; the conversations were noticeably caring, with the staff making sure that they served the best choice to
their guests. The nursing staff and doctor were very attentive and obviously caring about outcomes and comfort.
The best care home visit we have experienced ever.
I had to give a rating for management, but I really have no idea or contact. However, they must be doing something right with outstanding staff like this.

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Review from William M (Resident) published on 20 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am a patient here, having been discharged from a long stay in hosptial.
Basically, was given the choice on where to die. Not that I expect it to happen any time soon.
I forget stuff: make up memories etc. The staff are very good about this and kind to me. Prior to being in here, I have had a liver
transplant; and have chronic liver and kidney disease (the transplanted liver being faulty).
However, things are now post-Covid so I will concern myself with this.
Male.
Born 1957.
Covid-19 twice.
Heart attack twice - mild.
Flu twice.
Pneumonia once.
Any one of those illnesses should have killed me. But all I have to show for it is scabies.
One other thing is the food can taste odd. This is a side effect of Covid-19, as the taste can also be found inside sealed food...such as soft-boiled eggs and biscuit packs. And there are alternative foods. Today I am having a thick pancake and jam scone. Followed by tea and biscuits.

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Review from S J (Daughter of Resident) published on 10 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad has been in the intermediate care twice in the last two months, both times all the staff, including the physio team, have been amazing, very friendly and professional. Many thanks for all your help and support.

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Review from Susan G (Daughter of Resident) published on 1 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father went in the home for 3 months following a fall and hip replacement.
We were really apprehensive about this after all the reports regarding nursing homes in general but we quickly realised there was no need to worry.
The care and staff were fabulous my father was well looked after and well
fed.
Only downside was the room, as it was temporary it was a little bleak but clean.
Well done and thank you guys.

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Review from Rita R (Wife of Resident) published on 15 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the care given to my husband was very good. Nothing seemed too much trouble. Unfortunately, my husband has since passed away.

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Review from Wendy S (Daughter of Resident) published on 30 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum, fell in her garden and broke her hip, in March 2022, was in Northern general hospital for two weeks, then to Westbourne house for six weeks, I visited my mum often, I can honestly say the staff were fantastic. Myself and my brother were often called by the staff for my mum to speak to us to
reassure her, it’s the personal touches I liked about this home, always friendly staff, and make you feel so welcome, mum has never been in a rehabilitation home before, she is now home and says she misses all the staff and people there, I used to take my karaoke microphone in to let the residents sing, they all loved it and so did the staff, 10 out of 10 from us. Thank you so much Westbourne House staff xxx

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Review from R W (Son of Resident) published on 15 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were very friendly during this tricky time and made sure I knew what was going on and why. Due to good weather, I did not go into the facilities but spent my time in the grounds at the front. I have not marked the below options that I am unable to comment on, sorry about that.

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Review from Gail (Daughter of Resident) published on 17 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My beloved Mum was transferred from hospital to an intermediate care bed at Westbourne House Nursing Home for physio and occupational therapy to help Mum’s mobility before she went home. Sadly, Mum became very poorly and passed away a few days later.
Every member of staff was kind, caring, respectful
and courteous to my Mum, myself and my brother, from reception to the nurses in charge and all the wonderful staff members whose names I never got to know, especially the beautiful twins.
I was so thankful that I was allowed to stay with Mum so that I could be with her and the staff made it possible for me to do that. They made sure Mum was clean, comfortable and settled and I will never forget their kindness and patience. We couldn’t have wished for better care and we feel so lucky that Mum was so well looked after.
Thank you from the bottom of my heart

Reply from Mark Richards, Manager at Westbourne House Nursing Home

Thank you for taking the time to give us such a lovely review it was an honour to care for your Mum and you as her family, this feedback is much appreciated and will be passed on to all staff.


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Review from D C (Daughter of Resident) published on 17 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In very difficult times (COVID) the home have been excellent at engaging me in the care of my 91 year old mum. Phone calls and WhatsApp calls have been used to help me communicate with my mum and the rehab team. Thank you.

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Review from Cyril L (Resident) published on 17 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The night staff is too shorthanded.
The breakfast menu could be improved.

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Review from S A (Respite Resident) published on 21 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been in here twice and find it very good.

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Current Review Score: 9.1 (9.124)

Overview of Review Score

The Review Score of 9.1 (9.124) out of 10 for Westbourne House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.420 for Westbourne House Nursing Home is calculated as follows: ( (80 Excellents x 5) + (21 Goods x 4) + (11 Very Poors x 1) ) ÷ 112 Ratings = 4.42

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.704 Points relating to the number of positive Reviews for Westbourne House Nursing Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 71 registered maximum number of service users is 14.2. 10 Positive Reviews ÷ 14.2 = 0.704

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 May 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Westbourne House Nursing Home

What types of Care is Westbourne House Nursing Home registered for?

Older Person Care & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Westbourne House Nursing Home provide?

Palliative Care, Physiotherapy & End of Life Care are other types of care provided.

How many Rooms does Westbourne House Nursing Home have?

There are 67 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Westbourne House Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Westbourne House Nursing Home to the centre of Sheffield?

2.0 mile(s) as the crow flies, distance by road may be significantly further.