Ashcroft

Kelvin Way, Undercliffe, Bradford BD2 3EF
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9.7 80 Reviews
  • Ashcroft, Bradford
Anchor’s Ashcroft is located in the Undercliffe suburb of Bradford and provides friendly and comfortable residential and dementia care for up to 66 residents in single ensuite rooms. The home is located in a quiet residential area whilst being close to transport links and local amenities and attractions.

Ashcroft continues to welcome new residents for residential and residential dementia care. The home is proud to have achieved Veteran Framework Friendly accreditation to confirm veterans can be supported with appropriate care.

The dedicated care team gets to know each resident, working with them and their loved ones to create detailed care plans so that their needs are always met.

Customers living with dementia receive quality dementia care, provided by staff members who are fully trained to ensure their approach is the best for residents living with dementia.

The care team provides individual and compassionate care by getting to know each individual and building strong relationships with them and their loved ones.

Anchor is England’s largest provider of housing and care for those over 55 years of age and has 60 years of experience as a not-for-profit provider of services to older people. Anchor reinvests the money made into their retirement properties and care homes, to continually raise standards to provide a high-quality service to surpass the customer’s expectations.

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Care Provided by Ashcroft

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 66 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Emma Ciccone (Home Manager)
  • Admission Criteria
    • Please contact Ashcroft directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (66)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2002
    • Last Refurbishment: 2002
    • Number of floors: 2

Funding & Fees Guide for Ashcroft

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,150
    • Self-Funded Residential Dementia Care from £1,150
    • RESPITE Self-Funded Residential Care from £1,150
    • RESPITE Self-Funded Residential Dementia Care from £1,150

  • Colleagues at Ashcroft will be happy to discuss our weekly fees with you and what our fees include.
  • (these prices are only a guideline, please contact Ashcroft to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home welcome visitors as an integral part of day-to-day life.


  • Parking

  • There is onsite parking, including disabled spaces.


Ashcroft Reviews (80)

Total of 80, showing 21-40
9.7

Ashcroft has a Review Score of 9.7 (9.735) out of 10, based on 28 reviews in the last 2 years. Over all time Ashcroft has 80 reviews.

Overall Experience

  • 60
  • 18
  • 2
  • 0
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Date Published

80
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19
28
52

Review from Colin F (Husband of Resident) published on 26 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

After 10 years of looking after my wife, I couldn't cope any longer. She was admitted in June 2023 and has been so good. The standard of care given is wonderful and gives both me and my sons total satisfaction and assurance that we can leave her receiving good care, which we found difficult at home.
Everyone from reception, management, finance, care staff. cleaners, catering and maintenance are excellent. Thank you all very much!

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Review from Kathy M (Daughter of Resident) published on 17 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm grateful to all the kitchen and care staff who worked through Christmas day with big smiles to deliver a special lunch for the residents and family members. Christmas Day was always important to my mum and Ashcroft's efforts allowed her to have lunch with family and in a safe environment. And I
should extend that to the cleaning staff because a magic cleaning pixie cleaned Mum's room while we were having lunch!

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Review from J M (Son of Resident) published on 9 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fully deserving of its excellent reviews, awards and CQC Grade - Ashcroft has a very pleasant atmosphere and staff.

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Review from G W (Daughter of Resident) published on 6 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ashcroft is lovely, it feels more like a hotel than a care home, it’s nicely decorated with a lovely garden area. From us having to make the difficult decision to put Mum in a care home after 4 years of caring for her, the moment we walked through the door at Ashcroft we knew we were doing the right
thing. Everyone is so friendly and welcoming, so many members of staff have really taken the time to get to know mum well. Visits are really enjoyable and some staff already feel like family. Since Mum’s dementia has progressed she has become a very anxious person and often gets upset and needs lots of reassurance, we feel a sense of relief knowing Mum’s being cared for with dignity and respect in a safe, clean, happy, well-run environment. Keep up the great work and thank you.

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Review from P F (Friend of Resident) published on 6 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting my life-long friend who has been a resident at Ashcroft since October 2022. I am very happy to see her settled and comfortable and extremely well cared for now she has had to leave her home. The staff are very welcoming and courteous and obviously very caring to their residents.
Thank you for all you do to make this a home-from-home!

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Review from J G (Niece of Resident) published on 5 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been visiting my auntie here since last October. She is always happy, well looked after. The staff are wonderful, cheerful, obviously, know each person. They look after visitors too, always offering a drink and a chat. I know that my auntie is really happy living here.

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Review from B G (Daughter of Resident) published on 5 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the cleaners, reception staff right up to management, the whole atmosphere of the home is putting residents' needs and happiness first. Any concerns raised are addressed promptly and efficiently, The home has a happy welcoming atmosphere and is always a pleasure to visit.

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Review from S W (Nephew of Resident) published on 9 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

First time visiting the home brought my children to the Easter event. Pleasantly surprised as I'd never been in a care home before. Very welcoming environment, clean and friendly staff.
Was encouraged to see how staff interacted with residents and how they appeared to enjoy the event.

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Review from P M (Sister of Resident) published on 9 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good care home. Staff are friendly. Sometimes personal care of the service user could be improved, i.e. teeth brushed, shave.

Reply from Emma Ciccone, Home Manager at Ashcroft

Thank you for taking the time to review Ashcroft we appreciate your comments in regards to the friendly staff and the home overall. Our residents are at the heart of what we do and take personal care extremely seriously. Please feel free to speak to the home at a mutually convenient time if you wish to discuss anything further.


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Review from Pamela R (Daughter of Resident) published on 18 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has settled well into Ashcroft. The staff are all very friendly, professional, kind and helpful. It's very reassuring to know that our mother is being so well cared for. The food is all delicious and homemade. We are very pleased our mother is in such a lovely home and would highly recommend
Ashcroft as a caring care home.

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Review from R E (Niece of Resident) published on 17 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel a sense of relief knowing my auntie is being well cared for and in safe hands. The staff are lovely and take time to get to know you and your family. I love the new cafe upstairs, the home is always lovely and clean. Always a warm welcome from the minute of coming through the door.

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Review from P W (Friend of Resident) published on 15 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my friend at Ashcroft on a weekly basis, all of the staff are kind, caring and considerate to both me and my friend. They go above and beyond, nothing is too much for the staff and they always have a smile on their face. They do an amazing job even though it is hard at times for them. Ashcroft
really is a home from home, you can not ask for more than a happy, safe environment that is always welcoming to everyone. Can not thank them enough, highly recommend.

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Review from E J (Resident) published on 1 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have lived at Ashcroft for a while now. The staff are brilliant. And funny. We have a good time. I still get to go out and about and the staff supported me to get ready for a holiday to see my sister. I was sad to leave my holiday but my welcome home was fabulous and I am glad to be back at Ashcroft.
Everyone works so hard to make us happy in the home. I am glad I chose Ashcroft

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Review from Jade M (Granddaughter of Resident) published on 31 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When visiting my grandad, I noticed that he was clean-shaven, had clean clothes on and looked happy and settled. I know it's been and is a battle for staff to get him to have regular showers and change his clothes, so I appreciate the time and effort given to my grandad. Staff are doing an amazing job,
and my grandad appears happy and settled. Please keep up the good work, and thank you very much.

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Review from Sue H (Daughter of Resident) published on 11 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have only praise for the staff and the care home in general. My mum said she was in a posh hotel. They looked after her like she was their own family, she was happy and I certainly was relieved of worry and stress because of how they looked after her and made her happy and comfortable. I will be forever
grateful. Sincere thanks.

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Review from Pauline S (Daughter-in-law of Resident) published on 30 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found the staff very friendly and do an amazing job looking after my mum in law they attend to her every need, the activities they do are great to stimulate her and others and the meals look amazing the staff are always polite and helpful I highly recommend.

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Review from B H (Granddaughter of Resident) published on 19 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Visiting my nan in her new home is wonderful, she is happy and always busy. We absolutely love seeing your updates on Facebook too. It really makes me feel happy that we made the right decision to move her into Ashcroft. Thank you for all your hard work and dedication to these wonderful vulnerable people.

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Review from M C (Resident) published on 11 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ashcroft is lovely. It's really homely and has a great family feeling. Does not feel like living in a care home at all. My husband visits regularly and the staff take me out whenever I ask. The food is nice and I like my room. I have made a couple of friends so I am happy here.

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Review from D M (Resident) published on 6 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have lived at Ashcroft for a number of months and have enjoyed my stay. This last couple of weeks I have moved to the independent living services Ashcroft and I am really happy. I am supported to remain independent. Staff help me where needed but it's really nice to make my own hot drinks, do my washing
and help with the housework. I go out with family often and the staff go out of their way to make me happy. I am so happy to be living here.

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Review from E R (Resident) published on 27 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is lovely. The staff are really nice and will do anything to help, they always have a smile on their face. We have many themed events where the staff dress up and have fun. The garden is a peaceful place to be and I have made many friends since living at Ashcroft. I would recommend this home
to anyone trying to find a care home.

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Current Review Score: 9.7 (9.735)

Overview of Review Score

The Review Score of 9.7 (9.735) out of 10 for Ashcroft is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.735 for Ashcroft is calculated as follows: ( (245 Excellents x 5) + (73 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 324 Ratings = 4.735

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ashcroft is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Sep 2018

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (7)

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