Ashcroft

Kelvin Way, Undercliffe, Bradford BD2 3EF
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9.7 80 Reviews
  • Ashcroft, Bradford
Anchor’s Ashcroft is located in the Undercliffe suburb of Bradford and provides friendly and comfortable residential and dementia care for up to 66 residents in single ensuite rooms. The home is located in a quiet residential area whilst being close to transport links and local amenities and attractions.

Ashcroft continues to welcome new residents for residential and residential dementia care. The home is proud to have achieved Veteran Framework Friendly accreditation to confirm veterans can be supported with appropriate care.

The dedicated care team gets to know each resident, working with them and their loved ones to create detailed care plans so that their needs are always met.

Customers living with dementia receive quality dementia care, provided by staff members who are fully trained to ensure their approach is the best for residents living with dementia.

The care team provides individual and compassionate care by getting to know each individual and building strong relationships with them and their loved ones.

Anchor is England’s largest provider of housing and care for those over 55 years of age and has 60 years of experience as a not-for-profit provider of services to older people. Anchor reinvests the money made into their retirement properties and care homes, to continually raise standards to provide a high-quality service to surpass the customer’s expectations.

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Care Provided by Ashcroft

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 66 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Emma Ciccone (Home Manager)
  • Admission Criteria
    • Please contact Ashcroft directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (66)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2002
    • Last Refurbishment: 2002
    • Number of floors: 2

Funding & Fees Guide for Ashcroft

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,150
    • Self-Funded Residential Dementia Care from £1,150
    • RESPITE Self-Funded Residential Care from £1,150
    • RESPITE Self-Funded Residential Dementia Care from £1,150

  • Colleagues at Ashcroft will be happy to discuss our weekly fees with you and what our fees include.
  • (these prices are only a guideline, please contact Ashcroft to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home welcome visitors as an integral part of day-to-day life.


  • Parking

  • There is onsite parking, including disabled spaces.


Ashcroft Reviews (80)

Total of 80, showing 41-60
9.7

Ashcroft has a Review Score of 9.7 (9.735) out of 10, based on 28 reviews in the last 2 years. Over all time Ashcroft has 80 reviews.

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Date Published

80
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19
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52

Review from Michael C (Son of Resident) published on 15 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is great. Residents always look happy and staff are attentive. Plenty of activities going on in the home. We couldn’t wish for more. The food looks great and all made just to my mum's taste.

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Review from M S (Son of Resident) published on 4 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is lovely and so are the staff. They are so accommodating especially around visits and they make you feel so welcome. My mother has dementia but you can see she is happy living at Ashcroft. This home is a winner in my eyes.

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Review from B B (Resident) published on 19 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have recently moved to Ashcroft and I can say it is really nice. The staff are friendly and will do anything I ask without a problem. The food is lovely and the home is clean and tidy. I would recommend Ashcroft to anyone wanting to move into a home.

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Review from R W (Resident) published on 9 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I love living here. It is my family. Staff are so kind and generous. They will do anything to help. I have made many friends and we enjoy lots of social events. We celebrate birthdays and enjoy a party even if it's for no reason. I cannot find anything negative to say about the home.

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Review from Stanley F (Resident) published on 28 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lockdown has been difficult for everyone but the staff at Ashcroft have been great. They have found many other ways of ensuring we are entertained each day. They have decorated many areas of the home so everything looks lovely. Staff work hard to make us all happy. I wasn't very well when I moved to
Ashcroft but the staff took time to care for me and I now feel better than ever. The food is nice and the cakes are brilliant. I recommend Ashcroft to anyone looking for a care home.

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Review from Tina W (Friend of Resident) published on 27 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is fabulous. The management and staff team cannot do enough for my friend who has now lived in the home for over 12 months. Due to COVID, the home are following government guidelines but I have been able to call the home at any time and speak to my friend. It is never too much trouble. The
care they provide is exceptional and anyone would be lucky to live there.

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Review from J S (Daughter of Resident) published on 15 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Due to Mums previous home closing down, she went to live at Ashcroft. She has only been there one week, and given the difficult times we live in, she has settled so well. The staff have gone the extra mile to make her feel settled. Mum used to read a lot before her stroke four and a half years ago and
until she moved to Ashcroft had not picked up a book. It's lovely to see Mum reading again; thank you.

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Review from Robin H (Husband of Resident) published on 16 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My main quibble is with the laundry. When we arrived home after Respite Care, I opened the suitcase with a shock. We acquired some knickers that did not belong to us, a bra and some slacks. On the other hand, we have lost a couple of nighties. My wife also lost a pair of Support stockings. She must
have lost these early on as she had 2 pairs. When I asked why she wasn't wearing them, I got told they were in the laundry. These should never have left the room and should have been hand washed in the basin. All other items were labelled, so why did they end up in the wrong place?
Overall, the Care was good I feel, The staff were pleasant, worked hard and did their best. I noticed that they had broken a catheter bed bag stand and there were some discrepancies in the issuing of Meds from the last Dossette box, but these things are easily done. I do not believe that a barrier cream for avoiding pressure soars was used. These are knit-picking points and are errors I have made myself.

Reply from Emma Ciccone, Manager at Ashcroft

Thank you for taking the time to review Ashcroft and we are pleased that you are likely to recommend our home. We have not been made aware of any issues raised with laundry or medication. We are unable to wash laundry in our resident’s rooms to adhere to infection control guidelines. We would be happy to discuss your concerns at a mutually convenient time.


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Review from C R (Sister of Resident) published on 27 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly, helpful and efficient.

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Review from Sylvia F (Daughter of Resident) published on 10 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been here 5 months and her care has been extremely good. Excellent. All staff from top people downwards are friendly and helpful and very supportive. They look after the residents excellently. I am so glad my mum is in Ashcroft this gives me peace of mind as well knowing she is looked after
well.

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Review from W W (Daughter of Resident) published on 4 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ashcroft is a very pleasant care home. The staff are friendly, caring and very supportive of mum's needs. We are kept informed of any serious issues that arise and we are always made welcome by staff when we visit.

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Review from C M (Granddaughter of Resident) published on 26 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I visit my Grandma Mondays/Sundays. She has been there over a year and I have never seen any activities going on. This needs addressing as she is always just in the day room with nothing going on. Staff are always very busy so don't have time to do activities, sit and chat (not that I have witnessed).
However, my Gran is always clean and her hair is done etc. Food looks nice and tea/cakes etc look very nice.

Reply from Emma Ciccone, Manager at Ashcroft

Thank you for taking the time to review Ashcroft and we are pleased that you are likely to recommend our home. We encourage all our residents to participate in our wide range of activities that are available in our home, however, we respect their wishes if they do not wish to take part. We will continue to review our activities and events to ensure that these are enjoyed by as many of our residents as possible. We would like the opportunity to discuss this further with you.


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Review from P W (Daughter of Resident) published on 24 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is still settling into her new home but we are happy with the care she has and continues to receive at Ashcroft. The staff have always been kind and considerate form her first holiday stay up to the present. They have worked with us, the family, to make Mum's new life as pleasant as possible. No
one likes to leave their home but Ashcroft provides a safe place where she can be cared for 24/7 when we are unable to be with her.

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Review from A R (Son of Resident) published on 22 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother gets looked after very well always doing activities and planning trips and days out.
Very clean and warm and fed well.

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Review from John H (Nephew of Resident) published on 22 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

She didn't want to come home but she loves it now and is very happy. Made friends, enjoys the company, enjoys the entertainment and days out.

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Review from S E (Daughter of Resident) published on 29 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very kind and friendly. Mum is well looked after and feels very safe.

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Review from Frank W (Brother of Resident) published on 14 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother has been a resident for three years. He was born profoundly deaf and the care staff have been very patient in learning to communicate with him. He is very happy at Ashcroft and is encouraged to visit his friends at the local deaf centre each week. He enjoys his food very much and also enjoys
being able to sit outside and have a smoke. We live 200 miles away so cannot visit too often, but feel confident he is being well cared for and all his needs met.

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Review from Anita B (Niece of Resident) published on 9 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I take my Mum to visit her sister every week. The reception staff have been extremely welcoming. If I have spoken to the staff they have always been very friendly and courteous. My Aunt is in a safe environment and I take great comfort knowing that she is safe and well looked after.

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Review from J N (Son of Resident) published on 29 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

During September my mother's health was deteriorating following an infection and it became obvious that she was not going to recover. The staff who cared for her, especially during the final fortnight of her life were very kind and caring, both to her and her family. She was treated with dignity, respect
and a great deal of compassion. When the time came for her passing we couldn't have been treated better by the staff on duty who were so considerate and caring. Well done everyone.

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Review from John F (Son of Resident) published on 11 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother received good care at Ashcroft for the duration of her 5 month stay in the home earlier this year. Her needs changed throughout her stay but despite this, care staff were helpful, supportive and flexible to try to give her the care she needed. Some of the staff were excellent. My mum presented
different challenges, was mentally aware and had full capacity, but had deteriorating mobility and as such she needed more personal attention, care and conversation. This may have been beyond the normal remit but staff were willing to help and provide necessary care.

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Current Review Score: 9.7 (9.735)

Overview of Review Score

The Review Score of 9.7 (9.735) out of 10 for Ashcroft is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.735 for Ashcroft is calculated as follows: ( (245 Excellents x 5) + (73 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 324 Ratings = 4.735

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ashcroft is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Sep 2018

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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