Ashcroft

Kelvin Way, Undercliffe, Bradford BD2 3EF
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9.7 80 Reviews
  • Ashcroft, Bradford
Anchor’s Ashcroft is located in the Undercliffe suburb of Bradford and provides friendly and comfortable residential and dementia care for up to 66 residents in single ensuite rooms. The home is located in a quiet residential area whilst being close to transport links and local amenities and attractions.

Ashcroft continues to welcome new residents for residential and residential dementia care. The home is proud to have achieved Veteran Framework Friendly accreditation to confirm veterans can be supported with appropriate care.

The dedicated care team gets to know each resident, working with them and their loved ones to create detailed care plans so that their needs are always met.

Customers living with dementia receive quality dementia care, provided by staff members who are fully trained to ensure their approach is the best for residents living with dementia.

The care team provides individual and compassionate care by getting to know each individual and building strong relationships with them and their loved ones.

Anchor is England’s largest provider of housing and care for those over 55 years of age and has 60 years of experience as a not-for-profit provider of services to older people. Anchor reinvests the money made into their retirement properties and care homes, to continually raise standards to provide a high-quality service to surpass the customer’s expectations.

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Care Provided by Ashcroft

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 66 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Emma Ciccone (Home Manager)
  • Admission Criteria
    • Please contact Ashcroft directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (66)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2002
    • Last Refurbishment: 2002
    • Number of floors: 2

Funding & Fees Guide for Ashcroft

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,150
    • Self-Funded Residential Dementia Care from £1,150
    • RESPITE Self-Funded Residential Care from £1,150
    • RESPITE Self-Funded Residential Dementia Care from £1,150

  • Colleagues at Ashcroft will be happy to discuss our weekly fees with you and what our fees include.
  • (these prices are only a guideline, please contact Ashcroft to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home welcome visitors as an integral part of day-to-day life.


  • Parking

  • There is onsite parking, including disabled spaces.


Ashcroft Reviews (80)

Total of 80, showing 61-80
9.7

Ashcroft has a Review Score of 9.7 (9.735) out of 10, based on 28 reviews in the last 2 years. Over all time Ashcroft has 80 reviews.

Overall Experience

  • 60
  • 18
  • 2
  • 0
  • 0

Date Published

80
7
19
28
52

Review from Sandra K (Daughter of Resident) published on 9 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been a very happy, self-funding resident at Ashcroft for over 4 years. When his savings were getting low I approached the care home for advice, the told me about funding that dad may be eligible for. They gave me details of who to contact and after 9 months and many meetings, which were attended
by dads key workers from Ashcroft who were extremely professional and knowledgeable about my dad and his care needs funding was, unfortunately, turned down. I didn't want to move dad from the place we now call home and I was overjoyed when management came up with a plan to suit us all and enabling dad to stay at Ashcroft. My dad chose Ashcroft 27 years ago for his mum to spend her final years and I know he will be safe and cared for in the same place.
Nothing is ever too much trouble for staff or management and their support and care, not only for my dad, but also to me will never be forgotten. They are all amazing.

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Review from P H (Son of Resident) published on 25 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home itself is excellent. Recently redecorated to high standard inside with a small garden area outside. The staff are all very caring to residents. The dealings I have had with the management team I have found them to be professional and very helpful. A very nice care home.

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Review from Lesley H (Wife of Resident) published on 17 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I know Ashcroft was the best place for my husband as soon as I went through the front door. The staff were very welcoming and the atmosphere felt good. He soon settled in and I am very happy with the care he receives. I have no hesitation in recommending Ashcroft to others. The rest of the family feel
the same as we.

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Review from Julie M (Daughter of Resident) published on 10 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We knew after the first week that this was the perfect home for our dad. All the staff are caring, considerate and very hardworking. They kept our dad comfortable. Always clean and tidy and ensured his bedding was changed swiftly if needed. Every staff member plays their part efficiently from care staff,
laundry and kitchen staff to management. Well done Ashcroft and thank you.

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Review from Julie M (Daughter of Resident) published on 6 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum was admitted to Ashcroft in Undercliffe in April, at first she was confused, but soon settled in, the carers are amazing, especially the kitchen staff, she is so well liked and loved that I have no fears that she is well looked after, I think if they gave her a job with a vacuum cleaner or washing
up in the kitchen she would be happy as a pig in clover.


Dementia robs you of a lot of things, in my mum's case she cannot retain a book, a tv programme or a movie, but she loves to potter in her room, the staff are so patient with her as her cognitive speech is difficult, you can see the cogs going round in her mind, just can’t get the words out.


I feel happy in the knowledge that she is well cared for.


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Review from M G (Niece of Resident) published on 4 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When my Auntie was taken as a resident at Ashcroft Care Home I must admit I was worried that she wouldn't settle but she was so well looked after.
The staff were lovely and so professional whatever she needed or wanted, they made sure she was granted her wishes.
I think they deserve a medal, sometime
Auntie could be a bit of a pain but they just talked to her and gave her a cuddle and everything was fine, that meant a lot to me.
The food was good and the room was wonderful a lovely sunny, south facing room.
She was absolutely delighted with it, called it her lovely new home.
She also enjoyed the entertainment, especially the parties they gave her for birthdays, especially the last one for her 104th birthday.

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Review from Sarah D (Granddaughter of Resident) published on 17 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ashcroft looked after my Grandma for over 4 years, adapting their care to her every need. As a family, we cannot thank every single person at Ashcroft enough over the years. Every member of staff, nurses, care staff, managers, cooks, cared for her, smiled at her, laughed with her and loved her. Not
a minute passed where my Grandma was lonely. Every person knew how to deal with my Grandma's dementia and knew every aspect of my Grandma's personality and sense of humour. We would always see my Grandma laughing away with staff. As my Grandma's needs changed so did her care. We could not have asked for a better care home or a better people for my Grandma to spend time with. Ashcroft cares about every resident and their families. We were always updated about my Grandma's care. I would highly recommend this care home to anyone and would give reassurance residents are in amazing hands. Activities are planned regularly and residents are encouraged to stay active. This is one amazing place!

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Review from Laura B (Granddaughter of Resident) published on 9 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The best care home I have ever visited. I have worked in care for over ten years and this one is by far the best I have ever seen.
It has a real sense of community and doesn't feel like a care home it feels more like a holiday resort!
Absolutely fantastic!!

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Review from Susan (Daughter of Resident) published on 23 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been a permanent resident for a month now and has transitioned seamlessly from her previous home (which was out of the area). This is a large bustling home, very friendly with a 'village', community and 'homely' feel to it.


My Mum is very well cared for, all her needs are being met, she

is is spotlessly clean, warm, comfortable, happy and settled. I have no hesitation in recommending Ashcroft.

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Review from Ronald F (Resident) published on 23 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Quite Good. See ratings.

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Review from J L (Daughter of Resident) published on 8 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would strongly recommend this home. My mum was a resident for a year. During this time the staff were brilliant - genuinely caring, fun and professional. The home has a lovely feel to it. They make all the communal areas warm, cosy and like a 'home' should be. My mum moved after a few moths,
into the Midlands (more independent living) which is a wonderful unit encouraging independence. I could not fault the staff. The staff and management take time with residents and they organise a lot of special events where staff and residents dress up eg Mat Hatters Tea Party, Bonfire Night, Xmas parties and many more. Moving a loved one into a care home is a daunting and frightening thing for anyone. Everyone at Ashcroft makes this transition more manageable. A great place.

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Review from Eileen H (Resident) published on 16 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel so secure and safe in Ashcroft. Staff are wonderful.

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Review from P A (Daughter of Resident) published on 16 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly parent is in Ashcroft and I am happy with the care and treatment that my parent receives. It is with dignity and care in all things, and because of the loving treatment that is given and the friendly staff. Ashcroft would be my choice if and when I have to go into a care home.

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Review from Simon H (Friend of Resident) published on 11 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A truly caring and homely environment with a real 'family feel'. Staff are genuinely interested in the residents and all they can to support, encourage and care for the residents.

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Review from Carole P (Stepdaughter of Resident) published on 21 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My stepfather has been a resident in Ashcroft since May 2016 and I can only express how pleased I am with his degree of care. The staff are very attentive to him. Nothing is too much trouble and treat him as an individual getting to know him, his needs and personality and treating him with the utmost
respect and dignity. Communication is excellent with regards to any issues and I am kept up to date with his situation at all times by both staff and management. The staff are attentive at all times to the resident and me. Well done!

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Review from Kathryn P (Friend of Resident) published on 14 July 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so pleased that my friend is living at Ashcroft. It's such a lovely home and the staff are wonderful. Nothing is too much trouble for them.
It gives me so much piece of mind to know that my friend is being cared for so well. I cannot thank the staff enough and the manager is lovely too.
What
a brilliant team!

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Review from G J (Daughter of Resident) published on 10 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When my brother and I first visited Ashcroft we were very impressed and thought it looked fresh and very clean (one of the best homes we had seen). All the staff were very helpful, caring and kept us informed.

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Review from B E (Resident) published on 3 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was happy when I stayed in the home and met some very nice carers there and also some very nice people who were staying there. I thought it was very nice when you could stay in the day room downstairs all day if required. I enjoyed all the meals and the staff were very helpful. There was just one
man left to me, in his room who worried me but I knew he was poorly!

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Review from Terry Q (Nephew of Resident) published on 30 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We found the care home to be friendly, clean and inviting. The staff were approachable and helpful. We felt comfortable leaving our uncle at this facility and believing that he would be cared for in a compassionate and caring way. Staff took the time to discuss our uncles like and dislikes and seemed
to genuinely care about their residents. We would not hesitate in placing our uncle in here for future respite when needed.

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Review from S N (Wife of Resident) published on 30 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Care given was good but I would have liked him to have more interaction with people- staff did go into his room on an hourly basis but only on his last day did he go to dining room for his meals and sit in corridor do that he could talk to people. This may have been his choice. He did speak very highly
of the staff and said that they looked after him. My mother is in another place, it does seem much lighter atmosphere with plenty of connection with others.

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Current Review Score: 9.7 (9.735)

Overview of Review Score

The Review Score of 9.7 (9.735) out of 10 for Ashcroft is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.735 for Ashcroft is calculated as follows: ( (245 Excellents x 5) + (73 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 324 Ratings = 4.735

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ashcroft is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Sep 2018

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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