What types of Care is Burley Hall Care Home registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Burley Hall Care Home provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

What are the Facilities & Services at Burley Hall Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Burley Hall Care Home to the centre of Ilkley?

3.5 mile(s) as the crow flies, distance by road may be significantly further.

Burley Hall Care Home, Cornmill Lane, Burley-in-Wharfedale, Ilkley, West Yorkshire LS29 7DP

Review from Robbin D (Brother of Resident) published on 18 April 2023
Submitted via Website • Report

Overall Experience

I am living in Switzerland and had made occasional visits to see my sister and her husband.
There were already clear signs that my sister required more attention and care than he could cope with. After the passing of the latter, it became even more urgent that she be in an institution with not only

professional care, but an environment to which she could still relate.
Burley Hall Care Home was the perfect solution. The attention they give to all of their residents is a real tribute to their professionalism, but perhaps more importantly, genuine respect and care for each and every individual.
My visit to Burley Hall last week only reinforced my admiration for the ongoing staff, who genuinely lighten the atmosphere for all of their residents, whilst remaining professional and understanding. Thank you and with great respect to your dedication.

Reply from David Mclean, Customer Service Adviser at Burley Hall Care Home

Thank you for your lovely review. We are glad to help you and your family through such a difficult time. We are very happy to hear you can feel at ease with your sister in our care. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care. Please let us know if there is anything we can do to make your sister's stay as comfortable as possible.

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Review from V P (Daughter of Resident) published on 10 February 2023
Submitted via Postal Card • Report

Overall Experience

Throughout mum's stay at Burley Hall, she was treated with kindness and dignity. Nothing was too much trouble for the staff and any issues were dealt with promptly. Mum came to see Burley Hall as her home and was very happy and content. Mum built up a good relationship with many of the staff who got

to know her well. Her end-of-life care was amazing - from management, carers, kitchen staff etc. Their kindness extended to all of the family. I cannot thank them enough. They made mum's last moments peaceful and comfortable.

Reply from Grace Langfield, Customer Service Adviser at Burley Hall Care Home

We appreciate you taking the time to leave your lovely comments. It is always nice to hear from family members feeling like their loved ones were so well looked after. Hopefully you have found peace knowing your mum was so comfortable and happy whilst in our care.

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Review from S V (Daughter of Resident) published on 6 January 2023
Submitted via Postal Card • Report

Overall Experience

The care and thoughtfulness of all staff were exemplary, not only towards my mum but to the family too. Nothing was too much trouble, and we are so grateful to everyone and so pleased we chose Burley Hall.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Burley Hall Care Home

Thank you for your feedback. We are so happy we were able to help and support you all throughout.

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Review from J T (Goddaughter of Resident) published on 19 July 2022
Submitted via Postal Card • Report

Overall Experience

My uncle has received wonderful care at Burley, on the Greenholme wing. The staff are always kind and compassionate. My uncle was always beautifully clean and shaved and looked well cared for. He always looked the same even when we were not expected. The staff attended to his every need with grace and

I would not hesitate to recommend Burley Hall. His final year at Burley was as happy as it could be for someone with advanced dementia. Thank you all.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Burley Hall Care Home

Thank you for your lovely review. We hope it is comforting for you to know that your uncle received the very best care at Burley Hall. Thank you again for taking the time to leave us your feedback.

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Review from D T (Daughter of Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience

My mother is currently a resident at Burley Hall. A variety of social activities are available for residents which will stimulate and help their general well-being. Many of these activities are within the home which residents are encouraged to participate in. The activities often have a theme and give

the opportunity to reminisce. Planned trips outside the home are also available and residents are invited to take part if they wish or are able.

Reply from Amanda Barnes, Customer Service Adviser at Burley Hall Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear that you feel we have a variety of activities in and out of our home that all the residents can enjoy. Please let us know if there is anything we can do to make your loved one's stay as comfortable as possible.

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Review from Lucy F (Daughter of Resident) published on 11 May 2022
Submitted via Postal Card • Report

Overall Experience

Mum is a lot happier since she moved to Burley Hall. She's more active than she has been recently and is more involved with other people, making friends and taking an interest. She is well cared for and has a lovely room. I feel confident that this is the right place for her. It's a big weight off

our shoulders. The staff are welcoming, kind and professional.

Reply from Amanda Barnes, Customer Service Adviser at Burley Hall Care Home

We appreciate you taking the time to leave us your comments. It is nice to hear that your mum has settled well into Burley Hall and is making new friends. Please let us know if there is anything we can do to make your mum's stay as comfortable as possible.

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Review from David H (Son of Resident) published on 4 April 2022
Submitted via Website • Report

Overall Experience

My mum was in the dementia side of the home for six very happy years. Her stay was made comfortable by all of the staff and management. The staff could not have been more helpful. I have a great respect for these very caring people who made the last few years of Mum's life enjoyable.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Burley Hall Care Home

We appreciate you taking the time to leave us a review. Hopefully knowing how well your Mum was cared for was of comfort to you. Thank you again for choosing us to care for her.

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Review from Jayne K (Daughter of Resident) published on 20 December 2021
Submitted via Website • Report

Overall Experience

Dad was transferred from the hospital in November 2020. He had vascular dementia, Parkinson's and diabetes. All the staff are professional, dedicated, loving, caring, and compassionate. Each and every member of staff has made a difference to the quality of my dad's life. They have given him love and

comfort when he has been at his most vulnerable, and unable to care for himself, always treating him with dignity, sprinkled with a sense of humour which dad appreciated. He was stimulated with the activities, and general hustle and bustle going on around him. Burley Hall was a light at the end of a very dark tunnel for my dad and for us his family. When covid lockdown kept us at the window for five months, the staff became dad's family. I was kept updated on dad's progress and changes to medication. In September, dad passed away peacefully in his comfy chair, surrounded by the other residents and the staff who loved and cared for him. You will all hold a special place in my heart.

Reply from Amanda Barnes, Customer Service Adviser at Burley Hall Care Home

We appreciate you taking the time to leave us your comments, We are sorry for your loss please accept our condolences. It is nice to hear that you felt Dads quality of life had improved in our care and that he was treated with dignity. Hopefully, you will go away from this feeling like your Dad received the best possible care.

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Review from P W (Son of Resident) published on 28 October 2021
Submitted via Postal Card • Report

Overall Experience

We were a little worried about how my father would react to the care home when he first arrived. We need not have worried. He is extremely happy here and settled in within days.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Burley Hall Care Home

Thank you for your lovely review. We are so happy to hear that your Dad is already feeling happy and settled with us at Burley Hall.

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Review from A L W (Daughter of Resident) published on 16 September 2021
Submitted via Website • Report

Overall Experience

Mum has been in Burley Hall for 6 months and is very happy. Having been in another ‘luxury’ home for 18 months it was a difficult decision to have to move her and as it was also during a lockdown it was a very traumatic time for me and her.
Firstly the admin staff and the manager really supported

me through the difficult move and mum quickly settled in.
Mum loves the food which is prepared on-site, the care is good and mum also enjoys the activities which are offered and the special events which are organised.
At the previous home mum never went outside but at Burley Hall, the residents are encouraged to use the garden in the nice weather and my mum has found a new interest for life at Burley Hall.
I found out from our previous care home experience that the luxury of decor and large rooms are not what you need in a home, it’s the care, general well-being and individual surroundings that are important and I recommend Burley Hall on these grounds.

Reply from Amanda Barnes, Customer Service Adviser at Burley Hall Care Home

We appreciate you taking the time to leave us your comments, It is always nice to hear from family members feeling like their loved one is cared for and looked after, Thank you for your recommendation and Please let us know if there is anything we can do to make your Mums stay as comfortable as possible.

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Review from S R (Sister of Resident) published on 9 August 2021
Submitted via Postal Card • Report

Overall Experience

Lovely setting, peaceful, well-appointed. Very caring and friendly staff in all areas. Reception staff are very helpful, which reflects excellent management all round.
Only a small observation and not a bit problem was the delay in returning communication but I guess Covid got in the way! otherwise,

I would highly recommend.

Reply from Amanda Barnes, Customer Service Adviser at Burley Hall Care Home

We appreciate you taking the time to leave us your comments. We are very happy to hear you can feel at ease with your sister in our care. Please let us know if there is anything we can do to make your sisters stay as comfortable as possible.

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Review from Stephen O (Son of Resident) published on 25 June 2021
Submitted via Postal Card • Report

Overall Experience

Throughout my Dad's stay at Burley Hall, he was well supported and cared for at all times The manager and her colleagues communicated with the family and we are always made welcome whatever the time of day. The quality of care and nursing my dad received was very high.

Reply from Amanda Barnes, Customer Service Adviser at Burley Hall Care Home

We appreciate you taking the time to leave us your comments. We are very happy to hear you can feel at ease with your Dad in our care at Burley Hall. We hope to continue providing your Dad with the best possible care.

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Review from G P (Son of Resident) published on 7 June 2021
Submitted via Postal Card • Report

Overall Experience

My mother was only at Burley Hall for a short time. The manager and staff were fantastic and looked after her very well. We cannot thank them enough for how they treated her in her last few weeks. I would recommend Burley Hall to everybody.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Burley Hall Care Home

Thank you for taking the time to leave your review. Hopefully, you can go away from this knowing your Mother had the best possible care in her final days. Thank you for your recommendation.

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Review from David P (Son of Resident) published on 4 June 2021
Submitted via Postal Card • Report

Overall Experience

Caring, sympathetic, and efficient. COID-19 secure but with the least amount of fuss. Drinks offered and discreet. The only apparent downside was no designated receptionist at the weekend.

Reply from Amanda Barnes, Customer Service Adviser at Burley Hall Care Home

We appreciate you taking the time to leave us your comments. It is always nice to hear words like “Caring” and “Sympathetic” being used to describe our care. Please let us know if there is anything we can do to make your dads stay as comfortable as possible.

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Review from Karen L (Wife of Resident) published on 19 May 2021
Submitted via Website • Report

Overall Experience

My dear husband of 42 years was admitted to Burley Hall Care Home for end of life care.
The manager and her dedicated and energetic team gave my husband five-star care as his medical needs were complex.
The family owe such a debt of gratitude to all the staff for their high standard of care and empathy.
I

cannot thank them enough.

Reply from Amanda Barnes, Customer Service Adviser at Burley Hall Care Home

Thank you for taking the time to leave your review. It is lovely to hear such words as dedicated and five-star care. Hopefully, you will go away from this feeling like your loved one received the best possible care.

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Review from Julia L (Sister of Resident) published on 10 May 2021
Submitted via Website • Report

Overall Experience

My dear brother went into Burley Hall for end-of-life care. We cannot praise the Manager and her dedicated team enough for the love and care afforded to my brother at his most vulnerable. In fact, our experience restored our faith that such caring people exist. The care and nursing standard was exemplary.

We would highly recommend Burley Hall for people who need help in their latter years and for end-of-life care.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Burley Hall Care Home

Thank you for your lovely review. It is so nice to hear that in such a difficult time for you, the staff were able to restore your faith in humanity. I will certainly pass your kind words on to the whole team. Thank you for choosing Burley Hall to look after your Brother.

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Review from Jenny L (Daughter of Resident) published on 14 April 2021
Submitted via Website • Report

Overall Experience

My father recently stayed at Burley Hall as he required extensive nursing care and palliative care. My father has had a very tough two and a half year battle with a brain tumour, and I was apprehensive about Dad spending his final weeks in a new setting.

All the staff looked after my father as he

was a member of their family. We are so grateful to the care home manager and all the staff who showed such exceptional care, patience and compassion.

The staff at Burley Hall are angels, and we will never forget what they did for my father.

Reply from Melanie Cope, Customer Service Adviser at Burley Hall Care Home

Firstly, we would like to start by offering our sincerest condolences for your loss. If there is anything we can do for you during this difficult time, please let us know.
We are so glad you feel that our lovely staff members looked after dad as if he was one of their own - we endeavour to ensure every guest is happy, well cared for, and comfortable. Thank you so much for taking your time to write such a moving, and wonderful review. We will be sure to pass your kind words onto the relevant people at Burley Hall.

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Review from J J (Daughter of Resident) published on 8 April 2021
Submitted via Postal Card • Report

Overall Experience

My mother moved to Burley Hall in May 2020 due to rapidly deteriorating health. Despite being in lockdown, the manager and administrative staff were extremely accommodating organising initial and follow up visits from outside. I have been impressed with the quality of care, the variety of activities,

and also the frequency of communications keeping us updated with when and how visits can be organised. It is fair to say they have been a huge support not just to Mum but to me too. Thank you to the whole team.

Reply from Emily Wilson, Customer Advisor on behalf of the team at Burley Hall Care Home

Thank you so much for sharing your lovely feedback for Burley Hall with us. We are so pleased that you're happy with the care your Mum has received here, and that they have been a great support for you and your family. Please let us know if there is anything else we can do.

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Review from Julia A (Wife of Resident) published on 16 March 2021
Submitted via Postal Card • Report

Overall Experience

The number of times visiting the home were limited due to the COVID pandemic. The staff were always friendly and were very helpful. I was satisfied that my husband was well cared for and treated with dignity.

Reply from Melanie Cope, Customer Service Adviser at Burley Hall Care Home

Thank you for taking the time to leave us a review! We are so glad you felt your husband was well cared for with us. Please let us know if there is anything further we can do for you at this time.

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Review from D A (Daughter of Resident) published on 16 February 2021
Submitted via Postal Card • Report

Overall Experience

I cannot thank the manager and her staff for all the love, care and support they gave my dad and support they gave me and my sister when dad was coming to the end of his life, we will always be grateful to them. You should be proud of such caring and well run home, with amazing staff and manager.

Reply from Emily Wilson, Customer Advisor on behalf of the team at Burley Hall Care Home

Thank you so much for your kind words, we are so grateful for your time taken to leave us this lovely review. We are so sorry for your loss, our thoughts are with you all. We will make sure to pass your thanks to Burley Hall directly. Please let us know if there is anything more we can do for you and your family.

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Burley Hall Care Home

Care Provided by Burley Hall Care Home

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Burley Hall Care Home Reviews (47)

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Frequently Asked Questions about Burley Hall Care Home

What types of Care is Burley Hall Care Home registered for?

What additional types of Care does Burley Hall Care Home provide?

How many Rooms does Burley Hall Care Home have?

What are the Facilities & Services at Burley Hall Care Home?

How far is Burley Hall Care Home to the centre of Ilkley?

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