Burley Hall Care Home

Cornmill Lane, Burley-in-Wharfedale, Ilkley LS29 7DP
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8.1 47 Reviews
  • Burley Hall Care Home, Ilkley
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Care Provided by Burley Hall Care Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 49 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Andrea Pearson (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (49)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 1997

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access
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Burley Hall Care Home Reviews (47)

Total of 47, showing 41-47
8.1

Burley Hall Care Home has a Review Score of 8.1 (8.102) out of 10, based on 1 reviews in the last 2 years. Over all time Burley Hall Care Home has 47 reviews.

Overall Experience

  • 36
  • 8
  • 3
  • 0
  • 0

Date Published

47
0
0
1
46

Review from Jane H (Daughter of Resident) published on 21 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly mother (93) was admitted at very short notice. The manager found her a lovely room and the staff were very caring and attentive. The home seemed well run and my mother was happy there. Unfortunately, she only lived for three more days but we were pleased she was safe and well looked after.

Reply from Tom Meyer, Customer Service Administrator at Burley Hall Care Home

Thank you for taking the time to share your experience. While we, of course, extend to you our condolences, we are glad we were able to accommodate your mother and provide her comfort for her final days.


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Review from J Q (Wife of Resident) published on 19 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good - no problems.

Reply from Emily Wilson, Customer Service Administrator at Burley Hall Care Home

Thank you for your review, we appreciate it. I will pass on your kind words to the home manager. The Bupa Customer Care Team.


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Review from Jeanette (Daughter of Resident) published on 28 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Burley Hall provide an excellent standard of care and support for my mother. The meals are well presented and delicious. The bedrooms and communal rooms are clean and attractive. There is a regular programme of activities, and also special events such as a brass band afternoon.

Reply from Rose Pickering, Customer Service Administrator at Burley Hall Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Jane P (Daughter of Resident) published on 28 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Care staff are excellent but find it increasingly difficult to give the level of care they would wish, due to time and numbers. Record keeping obviously essential, but the increasing amount is minimising the care element.
Staff make assisted feeding comfortable and unobtrusive - an example of excellence.
Mother is compromised at snack times without assistance or does not access the drink and food.
Room: Plants left to die, flowers not thrown away when they are dead (or not topped up with water when they are not) and in my mother's case, letters unopened.


Lack of stimulation: relevant television/videos/older films/musicals/readings/music. Mother unable to activate television or radio: ask relatives or residents what programmes the resident(s) would like, then ensuring the television is put on would be ideal.
More outside agencies providing activities or tasks - U3A, church groups, utilising volunteers from local schools - residents less isolated/ part of the community.


Reply from Rose Pickering, Customer Service Administrator at Burley Hall Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service. The Bupa Customer Care Team.


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Review from Linda B (Daughter of Resident) published on 21 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The care staff are kind, caring and conscientious and my father has been as settled and comfortable as he possibly can be. The contrast with the previous nursing home could not be more marked. The staff listen to and address your concerns and there is always a member of staff around to talk to.
Only
concern is that the accounts are not transparent, not very well communicated, inflexible and systems need to be updated. There appears to be a policy of only communicating with one member of the resident's family, despite many requests to be kept informed.

Reply from Rose Pickering, Customer Service Administrator at Burley Hall Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service. The Bupa Customer Care Team.


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Treated with Dignity

Food & Drink

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Management

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Review from Wendy (Daughter of Resident) published on 21 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely home with good care. My mother has a light room with sliding glass doors onto a patio. She is very happy there. Unlike many homes there is no unpleasant smell. The carers are polite and helpful.

Reply from Rose Pickering, Customer Service Administrator at Burley Hall Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Care / Support

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Treated with Dignity

Food & Drink

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Review from Philip M (Son of Resident) published on 21 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Burley Hall is supposed to be a top class home. The fees charged are certainly top end. However, the facilities in the dementia wing are not top class. My father's bedroom is very small and on a different floor to the main lounge and there is nowhere else to take him when visiting.


Generally, I find

the staff pleasant and helpful, but often there are too few of them.


Communication from the home is very poor. Often events organised come and go with our knowing, surely e-mails could be sent in advance of major events.


Invoices are poor. There is no breakdown of how the daily rate is arrived at. My father has a CHC contribution but only the net contribution is shown as the day rate.


Reply from Rose Pickering, Customer Service Administrator at Burley Hall Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service. The Bupa Customer Care Team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

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Value for Money

Current Review Score: 8.1 (8.102)

Overview of Review Score

The Review Score of 8.1 (8.102) out of 10 for Burley Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Burley Hall Care Home is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.102 Points relating to the number of positive Reviews for Burley Hall Care Home is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 49 registered maximum number of service users is 9.8. 1 Positive Reviews ÷ 9.8 = 0.102

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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