Cottingley Hall Care Home

Bradford Road, Bingley BD16 1TX
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9.8 134 Reviews
  • Cottingley Hall Care Home, Bingley
Cottingley Hall offers both long and short term stays, providing residential, nursing, convalescence and respite care. The care home also provides care for older people with a physical disability and palliative care.

A homely property, Cottingley Hall has a spacious interior with a great deal of thought gone into the furnishings and colour scheme. High ceilings add to the elegance of the living environments and there is also a sensory garden to enjoy.

Meals can be enjoyed in the traditional dining room or in the privacy of residents’ own room. Personalised cakes ensure that birthdays are always treated as special occasions.

Residents enjoy music and gardening, and reminiscence therapy is also organised to help those with dementia. Outings to places of interest make for a varied and interesting social calendar.

Cottingley Hall is able to take advance bookings for short stays with bookings of one week upwards - it could be a week to experience living here, a month while recovering from an operation or a more long-term move. Call for more details.

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Care Provided by Cottingley Hall Care Home

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Lorraine Randles (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (40)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Cottingley Hall Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Cottingley Hall Care Home Reviews (134)

Total of 134, showing 1-20
9.8

Cottingley Hall Care Home has a Review Score of 9.8 (9.849) out of 10, based on 16 reviews in the last 2 years. Over all time Cottingley Hall Care Home has 134 reviews.

Overall Experience

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Review from Gerry W (Son of Resident) published on 26 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolute brilliant care home my mum went in for respite and was treated magnificently. All the staff, from carers to the chefs and cleaners, all had time for my mum. They always had a smile on their faces and took time out just to have a word with you. The meals were great, something different every
day. I cannot thank them enough.

Reply from Maria Ricketts, Customer Care Adviser at Cottingley Hall Care Home

Thank you for your lovely review. It is always nice to hear words like brilliant and magnificently being used to describe our care. Hopefully you will go away from this feeling like your loved one received the best possible care.


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Review from Fredrick A (Resident) published on 22 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent organisation, many activities, cheerful staff.

Reply from Maria Ricketts, Customer Care Adviser at Cottingley Hall Care Home

Thank you for your kind words. It is always nice to hear words like "Excellent" and "Cheerful" being used to describe our care. We hope to continue providing your loved one with the best possible care.


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Review from Jackie S (Friend of Resident) published on 26 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cottingley Hall Care Home is lovely. The staff are all very nice and helpful. There is plenty to do to keep residents occupied.

Reply from Fran Donno, Customer Service Adviser at Cottingley Hall Care Home

Thank you for your lovely review. It is wonderful to hear that you are impressed with the staff and facilities at Cottingley Hall Care Home. It is always brilliant to hear words like "nice" and "helpful" being used to describe our staff. Please let us know if there is anything we can do to make your friend's stay as comfortable as possible.


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Review from S D (Niece of Resident) published on 24 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always happy to visit my auntie.

Reply from Maria Ricketts, Customer Care Adviser at Cottingley Hall Care Home

Thank you for your feedback. We are glad to help you and your family and we are happy you enjoy visiting the Home. We hope to continue providing your loved one with the best possible care.


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Review from R M (Godson of Resident) published on 24 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

'Aunty' has been well cared for over the last 3 and a half years. All needs are met and she has been very happy.

Reply from Maria Ricketts, Customer Care Adviser at Cottingley Hall Care Home

Thank you for your feedback. We are very happy to hear you can feel at ease with your Auntie in our care. We hope to continue providing your loved one with the best possible care.


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Review from M T (Son of Resident) published on 24 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father is comfortable and well cared for.

Reply from Maria Ricketts, Customer Care Adviser at Cottingley Hall Care Home

Thank you for your feedback. We are very happy to hear you can feel at ease with your Dad in our care. Thank you for choosing Cottingley Care Home for your stay.


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Review from N B (Son of Resident) published on 24 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy that my Mother is in this care home. In a stunning building that is beautifully furnished with a charming garden. It is amazing that the level of care, food, and professionalism is just as impressive.

Reply from Maria Ricketts, Customer Care Adviser at Cottingley Hall Care Home

Thank you for your kind words. It is always nice to hear words like "Professionalism" and "Impressive" being used to describe our care. We are looking forward to seeing you again.


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Review from S A (Daughter of Resident) published on 5 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Made very welcome by all members of staff a couple not as friendly as most. Dad's care is not always consistent.

Reply from David Mclean, Customer Service Adviser at Cottingley Hall Care Home

Thank you for taking the time to leave your review. We will discuss your feedback with the home's manager to help them continually improve their service. If you would like to provide more information, please don't hesitate to contact our Feedback Team by emailing feedback@bupa.com or calling 0113 381 6293 so we can discuss this further.


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Review from A B (Son of Resident) published on 4 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall very satisfied after staffing levels have been resolved.

Reply from Fran Donno, Customer Service Adviser at Cottingley Hall Care Home

We appreciate you taking the time to leave us your comments. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.


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Review from M B (Nephew of Resident) published on 28 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunt absolutely loves it at Cottingley Hall. The food, the staff, and the care is excellent.
So glad we chose here for her to spend her later years.

Reply from Fran Donno, Customer Service Adviser at Cottingley Hall Care Home

Thank you for your kind words. We are pleased to hear that your Aunt is happy and enjoying her time at Cottingley Hall Care Home. It is lovely to hear that you are impressed with the food, staff, and high levels of care provided. We hope to continue providing your loved one with the best possible care.


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Review from J T (Husband of Resident) published on 18 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall experience has been very good. It has/is a pleasure to visit. Carers in particular are brilliant. Management has been weak due to illness, this is now being rectified.

Reply from Grace Langfield, Customer Service Adviser at Cottingley Hall Care Home

Thank you for your feedback. We are pleased to hear you have had a good experience overall with our Cottingley Hall care home. We will discuss your feedback with the home management to help them continually improve their service.


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Review from Brian G (Son of Resident) published on 4 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Cottingley Hall for a year now and has been cared for with respect and a real sense of personal attention. The home is clean and well maintained and monitoring and response to Mum's needs is timely and appropriate. Despite her frailty, Mum has built trusting relationships
with the staff who have taken the time to get to know her and her personal needs. Thank you all!

Reply from Fran Donno, Customer Service Adviser at Cottingley Hall Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after and we are happy to hear you and your Mother feel like a part of our Cottingley Hall family. It is always nice to hear words like “Respect” being used to describe our care and we hope to continue providing your loved one with the best possible care.


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Review from Maria K (Daughter of Resident) published on 27 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came into Cottingley Hall for respite in September 2023. She was quite ill, and frail after falling. She liked it so much after two weeks that she knew the time was right to move into residential care as living alone with Parkinson's disease was no longer an option. Cottingley Hall has young enthusiastic
staff who are all really lovely with all the residents, the staff all bounce off each other creating a really well-run team and happy atmosphere. The food is fantastic, and served really well making the resident feel like they are eating out in a silver served restaurant! With lots of puddings and cakes! The building is a very well-maintained old manor house with lots of history in beautiful gardens, the decor is stunning and beautiful, it's always warm and cosy, very very clean, and never that smell sometimes associated with care homes. Housekeeping keep everything sparking clean. The nursing staff monitor everything, are courteous and keep in touch with us at all times.

Reply from Eden Tomlinson, Customer Service Adviser at Cottingley Hall Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make Mum's stay as comfortable as possible.


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Review from Corinne J (Daughter of Resident) published on 12 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone at Cottingley Hall cared amazingly for our mum and are a credit to the caring profession. The care received was outstanding, with genuine affection for Mum, and the support and compassion shown to our family was excellent. There are fantastic people working at Cottingley Hall, from the management,
nursing and care staff, to reception, entertainment, maintenance, catering and housekeeping. Highly recommend. Thank you so much, we are eternally grateful.

Reply from Eden Tomlinson, Customer Service Adviser at Cottingley Hall Care Home

Thank you for your lovely review. It is always nice to hear words like 'outstanding' and 'genuine' being used to describe our care. We will certainly pass your comments on to the manager.


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Review from E P (Respite Resident) published on 30 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was in the home for respite care following a hip replacement operation. From the moment of arrival, everyone was most helpful and caring, from reception, caring, nursing, catering, laundry and hairdressing staff. Please convey my thanks to them all.

Reply from David Mclean, Customer Service Adviser at Cottingley Hall Care Home

Thank you for your kind words. It is always nice to hear from former residents feeling like they were cared for and looked after. Hopefully, you will go away from this feeling like you received the best possible care and thank you for choosing Cottingley Hall Care Home for your stay.


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Review from N C (Respite Resident) published on 30 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was a resident for two weeks following major heart surgery, so rest and recuperation were the main objectives.
My room provided me with all the facilities advertised, including an en-suite bathroom/shower and the nursing and ancillary staff were of the highest quality, for example, my medication
was administered at the right times (including at night) and in a friendly and helpful way. The record-keeping was also important as it had to follow the discharge papers from the hospital in terms of the care I required and the medications needed but also had to be forwarded to my G.P. practice. All of those things were completed to a high standard.
Every day a member of staff encouraged me to begin walking and accompanied me in and around the building and (eventually) the gardens. Preparations for my discharge and the various administrative tasks associated were taken care of and I can only state the highest praise possible for the staff, accommodation, food and medical support.

Reply from Grace Langfield, Customer Service Adviser at Cottingley Hall Care Home

Thank you for taking the time to leave such a positive review. It's always so good for us to hear how thorough, supportive and friendly our staff are when taking care of residents. We are glad to hear you were encouraged and helped so promptly on your journey of recuperation and will certainly pass your comments on to the home manager.


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Review from Peter W (Son of Resident) published on 24 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has just moved in to Cottingley Hall Care Home following two months in hospital having suffered a stroke. She was sad not to be returning to her own home and very worried about going somewhere new.
However all the staff at Cottingley have made her very welcome and quickly removed all her fears,
she has settled in well and is very happy in her new home.
The staff are all very friendly and helpful, nothing is too much trouble. She has had her first bath for years.
She says that the food is wonderful and if she presses her buzzer the staff arrive very quickly.
She has a lovely spacious room overlooking trees and fields.
When we visited for the first time the staff were very welcoming, friendly and polite.
Thank you to all the staff and management for making a difficult experience as pleasant as possible.

Reply from David Mclean, Customer Service Adviser at Cottingley Hall Care Home

Thank you for taking the time to leave your lovely review. We hope Cottingley Hall care home did everything possible to make the transition as easy as possible and we are very happy to hear you can feel at ease, and your mother feels at ease, in our care. We hope to continue providing your loved one with the best possible care, please let us know if there is anything we can do to make her stay as comfortable as possible and we are looking forward to seeing you again soon.


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Review from Sandra W (Daughter of Resident) published on 23 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Cottingley Hall two weeks ago and the experience could not have been better. She has everything she wants and nothing is too much trouble. The team have thoroughly spoilt her and made her feel at home really quickly. She loves the food, her room and all the activities going on in
the home.

Reply from David Mclean, Customer Service Adviser at Cottingley Hall Care Home

Thank you for your lovely review. We hope Cottingley Hall care home did everything possible to make the transition as easy as possible and we are very happy to hear you can feel at ease with your mother in our care. We hope to continue providing your loved one with the best possible care and we look forward to seeing you again soon.


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Review from Brenda D (Wife of Resident) published on 20 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were treated with extreme kindness from the moment we arrived and nothing was too much trouble. We realise my husband was a difficult patient and wouldn't try to fit in but the carers had so much patience and we sincerely hope that he finally comes to accept the situation. The family all agree that
we are more than satisfied with all the elements of the situation and accept that he is being well cared for in all departments.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Cottingley Hall Care Home

Thank you for your kind review. We hope that your husband will very soon be happy and content in our care, please let us know if there is anything further we can do to help you both through this re-adjustment period.


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Review from D B (Son of Resident) published on 2 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Making the decision that your parents need to move from their own home into a care home is very distressing.
This difficult process was made very straightforward by the staff of Cottingley Hall Care Home.
The care that both my parents received and the contact they gave me was outstanding.
The fact
that every member of staff really cares was made evident earlier this month when my dad sadly died. Visiting the day after was like being greeted by family and they could not do enough for us. First class - thank you to the manager and the whole team.

Reply from David Mclean, Customer Service Adviser at Cottingley Hall Care Home

Thank you for taking the time to leave your review. We are saddened to hear about your loss and to help you and your family through such a difficult time. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Hopefully you will go away from this feeling like your loved one received the best possible care.


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Current Review Score: 9.8 (9.849)

Overview of Review Score

The Review Score of 9.8 (9.849) out of 10 for Cottingley Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.849 for Cottingley Hall Care Home is calculated as follows: ( (160 Excellents x 5) + (24 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 186 Ratings = 4.849

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Cottingley Hall Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Dec 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 26 Feb 2025

Spacious rooms available for nursing and residential care - long and short stays available. Cottingley Hall was previously a private residence, giving it a real homely feel. Today, we still enjoy its gorgeous fireplaces, wood panelled hallways and high ornate ceilings. High quality furnishings give the home an extra special touch, along with our pretty landscaped gardens. All rooms have an en suite W/C or W/C with shower and flat screen TV.


Awards / Recognitions (9)

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Meet the Team (1)

Lorraine

Lorraine Hall

Job Title: Home Manager

Joined: 2020

I'm Lorraine, the home manager at Cottingley Hall, and I have been at Bupa for the last 5 years.


I love working here as we have created a home from home for residents and relatives; ensuring everyone feels safe and secure here.


I have 4 children and 19 Grandchildren, so my spare is spent being with them.


Frequently Asked Questions about Cottingley Hall Care Home

What types of Care is Cottingley Hall Care Home registered for?

Older Person Care & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Cottingley Hall Care Home provide?

Palliative Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Cottingley Hall Care Home have?

There are 40 Single Rooms.

What are the Facilities & Services at Cottingley Hall Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Cottingley Hall Care Home to the centre of Bingley?

1.6 mile(s) as the crow flies, distance by road may be significantly further.