Cottingley Hall Care Home

Bradford Road, Bingley BD16 1TX
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9.8 134 Reviews
  • Cottingley Hall Care Home, Bingley
Cottingley Hall offers both long and short term stays, providing residential, nursing, convalescence and respite care. The care home also provides care for older people with a physical disability and palliative care.

A homely property, Cottingley Hall has a spacious interior with a great deal of thought gone into the furnishings and colour scheme. High ceilings add to the elegance of the living environments and there is also a sensory garden to enjoy.

Meals can be enjoyed in the traditional dining room or in the privacy of residents’ own room. Personalised cakes ensure that birthdays are always treated as special occasions.

Residents enjoy music and gardening, and reminiscence therapy is also organised to help those with dementia. Outings to places of interest make for a varied and interesting social calendar.

Cottingley Hall is able to take advance bookings for short stays with bookings of one week upwards - it could be a week to experience living here, a month while recovering from an operation or a more long-term move. Call for more details.

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Care Provided by Cottingley Hall Care Home

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Lorraine Randles (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (40)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Cottingley Hall Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Cottingley Hall Care Home Reviews (134)

Total of 134, showing 21-40
9.8

Cottingley Hall Care Home has a Review Score of 9.8 (9.849) out of 10, based on 16 reviews in the last 2 years. Over all time Cottingley Hall Care Home has 134 reviews.

Overall Experience

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Date Published

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Review from C W (Respite Resident) published on 1 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I must express my thanks to everyone. Two weeks following my hip replacement, from both day and night staff I have received care and attention, from friendly staff any requests, e.g. at night, done promptly. Meals - given choice, understood my needs. Clean room. Daily activities were so enjoyable and
helped me recover. I live alone and will miss daily conversations. Also, help follow up appointments. My thanks to the manager and staff. It has helped my next stage go smoothly I hope.

Reply from Rebecca Kellegher, Customer Service Adviser at Cottingley Hall Care Home

Thank you for your kind words. We are so pleased to hear your stay was pleasant and you felt at ease within our care home. We hope you feel that you received the best possible care during your stay and if you do have any questions in the future, please don't hesitate to contact us.


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Review from Elizabeth C (Resident) published on 1 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been in Cottingley Hall Care Home for six weeks for respite care. All the staff are very kind and helpful under all circumstances. I would definitely recommend it.

Reply from Rebecca Kellegher, Customer Service Adviser at Cottingley Hall Care Home

We appreciate you taking the time to leave us your comments. It is always nice to hear words like kind and helpful being used to describe our care. Thank you for choosing Cottingley Hall.


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Review from S W (Mother of Resident) published on 1 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has had a very good experience. She has been well looked after. She says everyone is very nice.

Reply from Rebecca Kellegher, Customer Service Adviser at Cottingley Hall Care Home

Thank you for your feedback. We are pleased to hear your mum had a very good experience and that she has been well looked after. Thank you for choosing Cottingley Hall.


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Review from J D (Resident) published on 30 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good service. Happy to be here. Pleasant surroundings and friendly staff.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Cottingley Hall Care Home

Thank you for your feedback. We are glad you are happy in our care.


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Review from Brian S (Resident) published on 27 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything is first-class. The staff are outstanding. Thank you.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Cottingley Hall Care Home

Thank you for your review. We are so happy to hear you describe our care as first-class.


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Review from J P (Resident) published on 11 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very happy here at Cottingley Hall Care Home. Well care for. The staff are very attentive and we are well cared for, looked after very well and given every consideration. Food is good and varied and enjoyable! The manager leads a very good team! One member of staff makes a good cup of tea.

Reply from Rebecca Kellegher, Customer Service Adviser at Cottingley Hall Care Home

We are pleased to hear how happy you have been at Cottingley Hall and that you have been well cared for throughout your stay with them. Thank you for your kind words.


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Review from Inge S (Resident) published on 17 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have had a great experience, very friendly staff and I have been looked after greatly. Food is excellent - lots of choices and great variety. Feels like home, would definitely recommend to other family members.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Cottingley Hall Care Home

Thank you for your lovely review. We are happy to hear that you feel like part of our Cottingley Hall family. Thank you again for your recommendation.


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Review from V R (Resident) assisted by family/friend published on 26 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everybody is so kind to me, they all deserve an OBE.
Staff treat you well, two, in particular, are fantastic.
The home is very tidy and clean.
Nothing's too much trouble.
Another member of staff has encouraged me to walk which has been great. The nurses are very good and the manager has a nice smile
which makes me feel good.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Cottingley Hall Care Home

Thank you for your lovely feedback. We are glad to hear that you find our staff are kind and encouraging. Please let us know if there is anything further we can do to make your stay as comfortable as possible.


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Review from Ilona W (Resident) published on 12 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I now live here permanently and feel at ease in a comfortable, caring environment where individual needs and any anxiety are noted and relieved as soon as possible.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Cottingley Hall Care Home

Thank you for your feedback. We are happy to hear you are at ease in our care. Please let us know if there is anything else we can do to make your stay as comfortable as possible.


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Review from R H (Resident) published on 12 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and service. The manager could not be better. She is excellent, understanding and thoughtful. All the staff are very good and generally care for you, especially with bathing or showering. The food is very good and the menu changes regularly. The chef will cook you what you want too. I
have been to the onsite hairdresser who also is very good. The cleaner comes in daily. They wash garments daily.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Cottingley Hall Care Home

Thank you for taking the time to write us your review. We are glad to hear that you find everything very good, I will certainly pass your kind words on to the whole team.


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Review from F T (Resident) published on 3 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very satisfied. The staff are very kind and helpful. I have no complaints.

Reply from Amanda Barnes, Customer Service Adviser at Cottingley Hall Care Home

We appreciate you taking the time to leave us your comments, it is nice to hear that you are happy and satisfied with the care you have been provided. Please let us know if there is anything we can do to make your stay as comfortable as possible.


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Review from George A (Resident) published on 24 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would not have any hesitation in sending anyone here.
You want for nothing, nothing is too much trouble.
A nice, comfortable atmosphere, welcoming staff.
A holiday with my wife.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Cottingley Hall Care Home

Thank you for taking the time to write a review. We are so glad that you are enjoying your stay with us. Thank you again.


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Review from Pam S (Daughter of Resident) published on 24 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was treated with care, love and dignity.
The staff were incredibly supportive to Mum and me
Her care was tailored to her needs and changed accordingly.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Cottingley Hall Care Home

Thank you for taking the time to write us a review. We are glad to hear that you felt your mum was always treated with love and dignity by everyone at Cottingley Hall. Thank you again for choosing us to care for her.


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Review from G A (Son of Resident) published on 17 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment my parents arrived, they were met with a warm welcome and shown to their room which was lovely. The home manager, senior members of staff were excellent as were all the staff, reception, activities, chefs. Everyone could not have been nicer. My parents were looked after with care, love,
support and professionalism. Will look forward to using your services again. Many thanks.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Cottingley Hall Care Home

Thank you for your lovely review. We are so glad to hear that you all had a good experience with Cottingley Hall. Thank you for choosing us to care for your parents and please let us know if you need us again.


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Review from J S (Respite Resident) published on 2 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The best place to be in. The best people here will come back when I can.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Cottingley Hall Care Home

Thank you for your kind words, please let us know and we will be happy to care for you again when needed.


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Review from C C (Sister of Resident) published on 20 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are always greeted by a smiling member of staff and a friendly word. I think the way the covid restrictions are being dealt with is brilliant is it must be difficult. My brother is always clean and shaved and comfortable and warm and I am most grateful.

Reply from Amanda Barnes, Customer Service Advisor at Cottingley Hall Care Home

We appreciate you taking the time to leave us your comments. We are very happy to hear you can feel at ease with your brother in our care. Please let us know if there is anything we can do to make his stay as comfortable as possible.


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Review from H C (Niece of Resident) published on 20 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are thrilled with the care my uncle has received. Their personal interest and love for individuals is wonderful. Thank you.

Reply from Amanda Barnes, Customer Service Advisor at Cottingley Hall Care Home

Thank you for taking the time to leave your review. It is lovely to hear how thrilled you are with the care your uncle is having with us. Thank you for choosing Cottingley Hall for your uncle's stay.


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Review from M P (Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Like a five-star hotel!

Reply from Alison Horridge, Customer Advisor on behalf of the team at Cottingley Hall Care Home

Thank you for taking the time to leave us your lovely review.


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Review from Sue G (Daughter of Resident) published on 29 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, helpful staff. Good care, nice environment. My dad has been very happy since his move to Cottingley Hall. He has settled well and is enjoying being part of the activities organised by the home.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Cottingley Hall Care Home

Thank you for your feedback. It is so lovely to hear how quickly your Dad has settled and become part of our Cottingley Hall family. Please let us know if there is anything else we can do to make his stay as pleasant as possible.


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Review from Philip C (Son of Resident) published on 29 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are very professional, friendly and care for the residents. Mum's been there just over a year, all through the Covid period and she’s been superbly cared for with testing, health care, entertainment, good food and much more.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Cottingley Hall Care Home

Thank you for your kind words. It has certainly been a challenging time with the pandemic but we are glad to hear that you feel your Mum's care at Cottingley Hall has been superb.


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Current Review Score: 9.8 (9.849)

Overview of Review Score

The Review Score of 9.8 (9.849) out of 10 for Cottingley Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.849 for Cottingley Hall Care Home is calculated as follows: ( (160 Excellents x 5) + (24 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 186 Ratings = 4.849

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Cottingley Hall Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Dec 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 26 Feb 2025

Spacious rooms available for nursing and residential care - long and short stays available. Cottingley Hall was previously a private residence, giving it a real homely feel. Today, we still enjoy its gorgeous fireplaces, wood panelled hallways and high ornate ceilings. High quality furnishings give the home an extra special touch, along with our pretty landscaped gardens. All rooms have an en suite W/C or W/C with shower and flat screen TV.


Awards / Recognitions (2)

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Meet the Team (1)

Lorraine

Lorraine Hall

Job Title: Home Manager

Joined: 2020

I'm Lorraine, the home manager at Cottingley Hall, and I have been at Bupa for the last 5 years.


I love working here as we have created a home from home for residents and relatives; ensuring everyone feels safe and secure here.


I have 4 children and 19 Grandchildren, so my spare is spent being with them.