Review from Christopher T (Son of Resident) published on 29 June 2021
Submitted via Website • Report

Overall Experience

My mother has been extremely well cared for since moving in four years ago. The daily entertainment has been especially valuable, and the staff have done a superb job of maintaining this over the last year, despite the usual entertainers not being allowed access. I speak to my mother over the phone,

and she often comments on how wonderful the staff are.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Cottingley Hall Care Home

Thank you for your lovely review. We are glad to hear that your Mum has enjoyed the activities that we have been doing during this difficult period. Thank you for your kind words.

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Review from Julie C (Daughter of Resident) published on 23 June 2021
Submitted via Website • Report

Overall Experience

You have looked after my mum so well and seeing the pictures on Facebook of what she is up to is great.
She appears to enjoy the activities and is well looked after.
The staff are lovely.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Cottingley Hall Care Home

Thank you for your kind words. We are glad to hear you enjoy seeing the regular Facebook posts of our residents activities. Please let us know if there is anything else you would like to see.

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Review from Jane H (Daughter-in-law of Resident) published on 23 June 2021
Submitted via Postal Card • Report

Overall Experience

I chose Cottingley Hall Care Home when my father-in-law needed care, because I had seen first hand how the staff treat the residents - with care, compassion and dignity. The home itself is well furnished and feels more like a lovely hotel, it also has a beautiful garden. The staff are friendly and go

out of their way to ensure residents are well cared for and happy - I can definitely recommend!

Reply from Alison Horridge, Customer Advisor on behalf of the team at Cottingley Hall Care Home

Thank you for your lovely review. It is always so nice to hear our staff described with words like compassionate. Thank you for your recommendation.

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Review from Joseph G (Resident) published on 22 June 2021
Submitted via Postal Card • Report

Overall Experience

I am very well cared for here, I have lovely views of the gardens from my room.
I enjoy going to the restaurant for my meals which are always very good.
The staff and management are so helpful and friendly.

Reply from Amanda Barnes, Customer Service Adviser at Cottingley Hall Care Home

Thank you for taking the time to leave your review. It is lovely to hear that you feel well cared for in our care home. Thank you for choosing Cottingley Hall for your stay.

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Review from Adrian C (Son of Resident) published on 18 June 2021
Submitted via Website • Report

Overall Experience

My mum is very happy here. She is well cared for and efforts during the pandemic have been fantastic.
Leadership is excellent and the resident comes first.
There is a family atmosphere and I always feel confident Cottingley Hall is doing the best they can for my mum.

Reply from Amanda Barnes, Customer Service Adviser at Cottingley Hall Care Home

We appreciate you taking the time to leave us your comments. We are happy to hear you feel like a part of our Cottingley Hall family. We hope to continue providing your Mum with the best possible care.

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Review from N B (Son of Resident) published on 18 June 2021
Submitted via Website • Report

Overall Experience

My father has been happy in Cottingley Hall since moving in July 2020, although it has been a very difficult time not being able to visit face to face until very recently.
He speaks highly of the comfort and care which he receives, and particularly enjoys the meals!

Reply from Amanda Barnes, Customer Service Adviser at Cottingley Hall Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear that your Father is happy in our care home. We hope to continue providing your Father with the best possible care.

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Review from P B (Resident) published on 17 May 2021
Submitted via Postal Card • Report

Overall Experience

I am very happy here. The staff are very good to me. I get lots of choices for my dinner. The homemade soups are very good. I feel at home here.

Reply from Amanda Barnes, Customer Service Adviser at Cottingley Hall Care Home

Thank you for your lovely review. We are happy to hear you feel like a part of our Cottingley Hall family.

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Review from A H (Resident) published on 10 May 2021
Submitted via Postal Card • Report

Overall Experience

In the three weeks, I have been here, the service and facilities have been excellent.

Reply from Amanda Barnes, Customer Service Adviser at Cottingley Hall Care Home

We appreciate you taking the time to leave us your comments. Thank you.

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Review from Mary W (Respite Resident) assisted by family/friend published on 20 April 2021
Submitted via Postal Card • Report

Overall Experience

Comfortable recuperative care. Thank you.

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Review from A G (Daughter of Resident) published on 13 April 2021
Submitted via Postal Card • Report

Overall Experience

It came as a very pleasant surprise just how well my mum settled into Cottingley Hall Care Home when she first moved in. I am certain this was down to the hard work and caring attitude of all the staff. Their patience and understanding and the support they offer to both my mum and to me is invaluable

and very much appreciated.

Reply from Melanie Cope, Customer Service Adviser at Cottingley Hall Care Home

Thank you for taking your time to write us a lovely review. We are very glad your mother is well cared for with us, and settled in nicely! If there is absolutely anything else we can do for yourself or your family to make her stay more comfortable, please let us know. We will be sure to pass your lovely words onto the relevant people.

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Review from Margaret S (Resident) published on 13 April 2021
Submitted via Postal Card • Report

Overall Experience

Very nice. Very caring staff. Clean, tidy, bright. The bedroom has a good view of the garden.

Reply from Melanie Cope, Customer Service Adviser at Cottingley Hall Care Home

Thank you so much for leaving such a lovely comment about our home and our staff. We look forward to welcoming you back!

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Review from B C (Resident) published on 8 April 2021
Submitted via Postal Card • Report

Overall Experience

Everybody is excellent.

Reply from Penelope Kudelnitzky, Customer Service Adviser at Cottingley Hall Care Home

Thank you for taking the time to submit your review for Cottingley Hall care home in Bingley. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We are very happy to hear you are satisfied with the quality of our care.

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Review from Simon W (Son of Resident) published on 8 April 2021
Submitted via Website • Report

Overall Experience

My mum joined you as a resident in November last year, four months later, we feel she is beginning to accept the situation! I am extremely grateful for the care time you have given her to welcome her and try to make it her home. It has been a difficult few months, and we are lucky that we have been

able to continue to do window visits and look forward to coming inside to see her soon. Thank you.

Reply from Penelope Kudelnitzky, Customer Service Adviser at Cottingley Hall Care Home

Thank you for your understanding during such a difficult time. We appreciate it is very hard not being able to see your loved one for such a long time. I am also pleased that your mother has now settled in and our staff made her feel very welcome. It is always nice to hear from family members feeling like their loved one is well cared for and looked after. If there is anything else we can do for your mother please do let us know.

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Review from Andrew R (Son of Resident) published on 7 April 2021
Submitted via Website • Report

Overall Experience

Honestly I find it very hard to write a review because for 12 of the 18 months my mother has been in the home, it has been in lockdown.
I personally always find the staff at Cottingley Hall caring, knowledgeable, pleasant and attentive.

Reply from Melanie Cope, Customer Service Adviser at Cottingley Hall Care Home

Thank you for taking your time to leave us a review, despite the difficulty. We cannot wait to reopen our doors for visits from loved ones for our residents once we are allowed!

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Review from Colin C (Son of Resident) published on 7 April 2021
Submitted via Website • Report

Overall Experience

My mother has been a resident for some time now and because of the care and atmosphere of the home she feels very settled. I have always found staff approachable and friendly but professional.
The ambiance of the home is calming but there always seems to be plenty of activities undertaken with a deal

of thought and planning on most occasions.

Reply from Melanie Cope, Customer Service Adviser at Cottingley Hall Care Home

Thank you so much for taking your time to leave such a lovely review for us. We appreciate your kind words; particularly around our staff and the environment! Please let us know if there is absolutely anything else we can do for you.

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Review from Jonathan B (Son of Resident) published on 18 March 2021
Submitted via Website • Report

Overall Experience

I find Cottingley Hall very well presented. The atmosphere is positive and life-affirming. The staff I've dealt with have been friendly, warm and efficient. My father says the care is excellent. He also says the food is very good quality.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Cottingley Hall Care Home

Thank you for your review. It is always lovely to hear our staff being described as warm and friendly.

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Review from M T (Resident) published on 18 March 2021
Submitted via Postal Card • Report

Overall Experience

Happy with my meals and service. Lots to do, jigsaws. Very caring. I'm looked after. My room is nice.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Cottingley Hall Care Home

Thank you for your review. We are glad to hear you feel looked after. Please let us know if there is anything more we can do to make your stay as comfortable as possible.

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Review from Debi E (Daughter-in-law of Resident) published on 10 March 2021
Submitted via Website • Report

Overall Experience

My mother-in-law has been in Cottingley Hall Care Home for some years and she has loved living there. She loves all the staff and we have always been very welcome when visiting. As we don’t live in the UK anymore we never had to worry about how she is looked after and whenever we get in touch, it is

always a pleasant experience. All the staff that I have met are amazing and go above and beyond to make us welcome when we have visited. I have nothing negative to say at all. If you want your loved ones to be looked after the way you would want them to be, then Cottingley Hall is the place they need to be.

Reply from Emily Wilson, Customer Advisor on behalf of the team at Cottingley Hall Care Home

Thank you so much for your incredibly kind words, we are so grateful to receive your lovely review. We are so pleased to hear that you can feel at ease with your mother-in-law in our care, especially now you're living abroad. Please let us know if there is anything more we can do for you and your family.

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Review from Andrew D (Nephew of Resident) published on 4 March 2021
Submitted via Website • Report

Overall Experience

My uncle was only in the home for two weeks but was treated with care and dignity. Management and nurses kept me fully informed at all times. The chef went in every day to ask him what he would like for every meal.

Reply from Melanie Cope, Customer Service Adviser at Cottingley Hall Care Home

Thank you for taking your time to leave such a lovely review. We really appreciate each and every one!

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Review from Alan S (Respite Resident) published on 3 March 2021
Submitted via Website • Report

Overall Experience

Excellent staff and post-operative care. Good nursing standards. Staff very good at dealing with my car and picking it up from the hospital, where it had been parked due to the urgency of my admission. The excellent drawing-room and lounges with much period retained character. Staff always have time

for a chat.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Cottingley Hall Care Home

Thank you for taking the time to leave us a review. We are glad to hear you felt well cared for. Thank you for choosing us for your stay.

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Cottingley Hall Care Home

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Funding & Fees Guide for Cottingley Hall Care Home

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