Cottingley Hall Care Home

Bradford Road, Bingley BD16 1TX
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9.8 134 Reviews
  • Cottingley Hall Care Home, Bingley
Cottingley Hall offers both long and short term stays, providing residential, nursing, convalescence and respite care. The care home also provides care for older people with a physical disability and palliative care.

A homely property, Cottingley Hall has a spacious interior with a great deal of thought gone into the furnishings and colour scheme. High ceilings add to the elegance of the living environments and there is also a sensory garden to enjoy.

Meals can be enjoyed in the traditional dining room or in the privacy of residents’ own room. Personalised cakes ensure that birthdays are always treated as special occasions.

Residents enjoy music and gardening, and reminiscence therapy is also organised to help those with dementia. Outings to places of interest make for a varied and interesting social calendar.

Cottingley Hall is able to take advance bookings for short stays with bookings of one week upwards - it could be a week to experience living here, a month while recovering from an operation or a more long-term move. Call for more details.

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Care Provided by Cottingley Hall Care Home

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Lorraine Randles (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (40)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Cottingley Hall Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Cottingley Hall Care Home Reviews (134)

Total of 134, showing 61-80
9.8

Cottingley Hall Care Home has a Review Score of 9.8 (9.849) out of 10, based on 16 reviews in the last 2 years. Over all time Cottingley Hall Care Home has 134 reviews.

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Review from Clive B (Son of Resident) published on 27 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is always a difficult decision to move your loved one into full-time residential care and due to the current pandemic even more so. I am pleased to report that all the staff at Cottingley Hall have gone above and beyond to welcome, support and take care of all of my Mum's needs. Initially, we booked
a six-week stay but have been happy to extend this long term. There is a full and varied activities programme each day which she enjoys taking part in. Covid restrictions dictate that only closed window visits are permitted - these are easily arranged. I see my Mum 4 times a week. With the vaccine roll out and hopefully the opening of the home to relatives I will give a full review of the Care Home then.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Cottingley Hall Care Home

Thank you for your kind words in what has been such a difficult time. Please let us know if there is anything further we can do to help.


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Review from Lynne B (Daughter of Resident) published on 14 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has settled in really well during her first few months at Cottingley Hall. Everyone involved with her move has been excellent - so caring, friendly and professional. She joins in all the activities and clubs but also enjoys time in her cosy room. She is also enjoying all the meals and not having
to worry about a thing. I'm kept informed by regular newsletters and phone calls - nothing is too much for anyone. I've seen a positive change in Mum over the last few months which is a credit to everyone at Cottingley Hall.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Cottingley Hall Care Home

We are very happy to hear you can feel at ease with your mother in our care. Thank you for the praise.


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Review from Liz K (Daughter of Resident) published on 13 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Although I have been unable to do an inside face to face visit to see my mum since she went to live at Cottingley Hall a few months ago, I have always had good communication with the staff who have kept me well informed and I can see from video calls how caring and committed they are in the care of
my mum. I have always felt from the start that the staff took the time to get to know my mum as a person, they treat her with respect and do everything they can to meet her needs and make her as comfortable as possible. I would certainly recommend Cottingley Hall and have no concerns at all.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Cottingley Hall Care Home

Thank you for your understanding during such a difficult time. We appreciate it is very difficult not being able to see your mum as frequently, so please let us know if there is anything else we can help with.


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Review from Rachel H (Daughter of Resident) published on 30 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad moved to Cottingley Hall in October. It was a very difficult decision to make, especially in a pandemic, when we were unable to visit. Whilst I have still not been able to go inside, the staff have been very good at keeping in touch with me and giving me regular updates on Dad’s progress. I have
also been able to do several window visits. Dad has been quite unwell since moving in to Cottingley Hall which I know has impacted on how he has settled. The staff have been great at supporting him through an incredibly challenging time, liaising with doctors and other health professionals and keeping family informed of reviews and outcomes. Cottingley Hall feels like a very friendly home and the facilities are beautiful, I can’t wait to be able to come inside, see Dad in person and meet everyone face to face. In the meantime I know that the staff team are doing everything they can to keep Dad safe and support his physical and emotional well-being. I thank each and every one of the team.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Cottingley Hall Care Home

Thank you for taking the time to leave us such lovely comments.


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Review from Pat A (Friend of Resident) published on 23 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our friend took a little while to settle in, but the care and concern of the staff overcame her over-independence, and their cheerfulness enabled her to reach her centenary with safety and dignity - and despite Covid. Her 100th was celebrated in style with cake and balloons and singing, clutching her
card from the Queen whom she greatly admired.

Reply from Stephen Rondel, Customer Advisor on behalf of the team at Cottingley Hall Care Home

We really appreciate you taking the time to leave us such lovely comments, we are always happy to help our residents feel at home.


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Review from Freda F (Resident) published on 9 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I've never felt a time in my life before moving into this care home where I have felt I have had so many friends. I have made so many friends in the staff and residents I feel like every day is a new adventure. I would recommend this care home to anyone, I feel at home. The managerial side know their
work well, the care staff are caring and that includes the night staff. It is my home.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Cottingley Hall Care Home

It is always nice to hear such kind words being used to describe our care, thank you!


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Review from Donald M (Resident) published on 8 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Well looked after. I have muscular degeneration.

Reply from Stephen Rondel, Customer Adviser at Cottingley Hall Care Home

Thank you for your feedback. We are happy you are so well looked after.


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Review from Gillian R (Daughter of Resident) published on 24 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have a lot of love for Cottingley Hall Care Home and its staff and carers. Mum was so well looked after and it was a great comfort to know she had all of you looking out for her. The highest quality of care, fantastic staff, extremely clean, great facilities. I had to make decisions for mum's care
and this was the best one I ever made. Thank you.

Reply from Greta Narbutaityte, Customer Adviser at Cottingley Hall Care Home

It is always nice to hear such kind words being used to describe our care. Thank you.


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Review from G E (Daughter of Resident) published on 17 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has a relatively rare health condition with lots of complex needs. The home have been very good in communicating with me and the specialist nurses, as well as coming up with their own ideas and implementing different treatment plans and other ways to make my mum's life more comfortable and
enjoyable. All staff have been very accomodating and helpful.

Reply from Stephen Rondel, Customer Adviser at Cottingley Hall Care Home

Thank you for your feedback. We hope the care home did everything to make the transition into settling in as easy as possible.


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Review from Steven P (Son of Resident) published on 4 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Coronavirus made my mums stay very difficult for all. All your staff were excellent and we were lucky to find Cottingley Hall under extreme circumstances you were very helpful and caring. Thank you.

Reply from Emily Wilson, Customer Services Adviser at Cottingley Hall Care Home

Thank you for your praise. Thank you for your understanding during such a difficult time. We appreciate it must be so hard not being able to see your loved one for such a long time. Thank you for trusting us with your Mother's care.


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Review from Alison D (Daughter of Resident) published on 24 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother stayed here many times for respite. The staff were always friendly, supportive and compassionate. The facilities and rooms compare well with a 4-star hotel. When life was becoming increasingly difficult due to Mum's dementia, the manager helped and advised me and provided extra respite care
when I needed it. Unfortunately, due to financial constraints, it was not possible to have Mum stay here permanently, but again the staff helped me and when I found a permanent home for mum, they even sent a card to her and called me to ask how she was.

Reply from Emily Wilson, Customer Services Adviser at Cottingley Hall Care Home

Thank you so much for your lovely words regarding Cottingley Hall Care Home. We are so pleased to hear we helped you through such a difficult time. We will ensure to pass on your thanks to the home manager. Thank you for trusting us with your mother's care.


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Review from Elizabeth T (Wife of Resident) published on 21 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in Cottingley Hall since October 2011 and I have been very happy with the care that he has received. He is now totally reliant on the carers for all his needs. The staff are all so patient with him. I know he could not have better care anywhere else.

Reply from Emily Wilson, Customer Services Adviser at Cottingley Hall Care Home

Thank you so much for your kind words. We are very happy to hear you can feel at ease with your husband in our care. Please let us know if there is anything else we can do for you or your family.


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Review from Nicola U (Daughter of Resident) published on 21 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother lives at Cottingley Care Home. The staff are always kind, caring and do their utmost for residents and families. Even in these very difficult times, they remain calm, always cheerful and friendly. They willingly help us by allowing video calls; which gives huge reassurance to us and also to
Mum, despite this obviously taking their time. Thank goodness for them - we as a family are so grateful to them all. We hope they are all well-protected and stay safe.

Reply from Greta Narbutaityte, Customer Adviser at Cottingley Hall Care Home

We are very delighted to hear that you are satisfied with the quality of our care. Thank you for such kind comments.


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Review from Michael M (Nephew of Resident) published on 11 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff could not have done more for our uncle under very difficult conditions.
They were tremendously caring and certainly made things as pleasant as possible for him in the short time he was there.

Reply from Greta Narbutaityte, Customer Advisor at Cottingley Hall Care Home

Thank you for trusting us with your uncle's care. We really appreciate the kind words.


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Review from J O (Husband of Resident) published on 10 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

One week respite and evaluation to see if we can adapt to here. Will be repeated in a short time to see if my wife can adapt, at first on her own then with both of us. Repeat maybe two or three times because of our very strong bond together.
She is ready for the change. I don't think I am yet, but
I will be one day.
No faults to find with the place, but it is fairly expensive.

Reply from Greta Narbutaityte, Customer Advisor at Cottingley Hall Care Home

It can be really difficult trusting someone else with a loved one's care, we are very glad to hear you could do that with us. Hope to see you again soon.


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Review from Debbie G (Daughter of Resident) published on 14 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cottingley Hall is like a hotel with excellent service and a friendly welcoming place. Pleasant staff and Dad is cared for really well. He gets lots of attention from the staff. The staff ask Dad about his past interests so they can have conversations with him. The staff are helpful and always approachable.
Dad would not have survived long at home but he is thriving within his own limits. My mother was in the home for over three years. We thought the home was the best, Cottingley outstrips all around. My only concern is that we pay a lot for the care - does this reflect on staff wages as you cannot do without them. Thank you to all the staff and I hope you all feel appreciated. Thank you.

Reply from Greta Narbutaityte, Customer Advisor at Cottingley Hall Care Home

We are very happy to hear that your father is enjoying himself in our care. Thank you for such lovely feedback.


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Review from L G (Resident) published on 31 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A nurse came out with a wheelchair, I got in it and that is how I entered Cottingley Hall. It was to be my home for the next few weeks to enable me to recover my strength and mobility. During that time I experienced nothing but kindness, respect and dignity. Nothing was too much trouble, 'good mornings'
came with a smile. My thoughts regarding my medication, and how my bed should be made are listened to and acted upon as appropriate. conversation with all staff was easy and always interesting. Many asked how I, residing in Lancashire, had come to Cottingley Hall. It was simply that one of my sons had visited a number of care homes and decided that Cottingley Hall would be ideal for me. I am so glad they did.

Reply from Greta Narbutaityte, Customer Adviser at Cottingley Hall Care Home

Thank you for your praise. We are delighted to hear you feel like a part of our Cottingley Hall family and that you are happy with the quality of care provided by us.


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Review from B M (Resident) published on 30 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The purpose of our stay was for me to have a rest. Because of the position of the room (2nd floor, furthest from the lift) when I pressed the help button at night, it took a long time for the carer to arrive so I had to help my husband with the commode. Breakfast was a bit of a problem, do I order or
wait to be asked? Lunches (taken in the dining room) were fine, also evening meals (in the room). A couple of times we had to wait for my husband's pills. The Hall is a lovely place with lovely gardens. A couple of disappointments - no night light and newspapers only arrived on 3 of 5 days.

Reply from Greta Narbutaityte, Customer Adviser at Cottingley Hall Care Home

Thank you for your feedback. We will certainly discuss your feedback with the home’s manager to help us continually improve our service.


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Review from Jason L (Grandson of Resident) published on 28 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

The sound that will stay with me from Cottingley Hall is the tune played on the careworkers phones indicating they had a call to attend to.
The tune never stops.
At no point did I witness a careworker who had a phone not playing it.
The home is understaffed. A wait of 15 minutes on a call was typical
and one was over 30 minutes. Careworkers would assure my Grandad they would get him something and would not be seen again.
It's not their fault - the standard of care, when there, was good. There are simply not enough of them for the needs of the residents.

Reply from Greta Narbutaityte, Customer Adviser at Cottingley Hall Care Home

Thank you for your feedback. Our resident’s health and well being is an absolute priority. We will discuss your feedback with the home’s manager to help us continually improve our service.


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Review from Malcolm B (Nephew of Resident) published on 10 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Simply the best. Nothing is too much trouble.

Reply from Greta Narbutaityte, Customer Adviser at Cottingley Hall Care Home

Thank you for your kind words.


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Current Review Score: 9.8 (9.849)

Overview of Review Score

The Review Score of 9.8 (9.849) out of 10 for Cottingley Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.849 for Cottingley Hall Care Home is calculated as follows: ( (160 Excellents x 5) + (24 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 186 Ratings = 4.849

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Cottingley Hall Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Dec 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 26 Feb 2025

Spacious rooms available for nursing and residential care - long and short stays available. Cottingley Hall was previously a private residence, giving it a real homely feel. Today, we still enjoy its gorgeous fireplaces, wood panelled hallways and high ornate ceilings. High quality furnishings give the home an extra special touch, along with our pretty landscaped gardens. All rooms have an en suite W/C or W/C with shower and flat screen TV.


Awards / Recognitions (2)

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Meet the Team (1)

Lorraine

Lorraine Hall

Job Title: Home Manager

Joined: 2020

I'm Lorraine, the home manager at Cottingley Hall, and I have been at Bupa for the last 5 years.


I love working here as we have created a home from home for residents and relatives; ensuring everyone feels safe and secure here.


I have 4 children and 19 Grandchildren, so my spare is spent being with them.