Cottingley Hall Care Home

Bradford Road, Bingley BD16 1TX
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9.8 134 Reviews
  • Cottingley Hall Care Home, Bingley
Cottingley Hall offers both long and short term stays, providing residential, nursing, convalescence and respite care. The care home also provides care for older people with a physical disability and palliative care.

A homely property, Cottingley Hall has a spacious interior with a great deal of thought gone into the furnishings and colour scheme. High ceilings add to the elegance of the living environments and there is also a sensory garden to enjoy.

Meals can be enjoyed in the traditional dining room or in the privacy of residents’ own room. Personalised cakes ensure that birthdays are always treated as special occasions.

Residents enjoy music and gardening, and reminiscence therapy is also organised to help those with dementia. Outings to places of interest make for a varied and interesting social calendar.

Cottingley Hall is able to take advance bookings for short stays with bookings of one week upwards - it could be a week to experience living here, a month while recovering from an operation or a more long-term move. Call for more details.

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Care Provided by Cottingley Hall Care Home

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Lorraine Randles (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (40)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Cottingley Hall Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Cottingley Hall Care Home Reviews (134)

Total of 134, showing 81-100
9.8

Cottingley Hall Care Home has a Review Score of 9.8 (9.849) out of 10, based on 16 reviews in the last 2 years. Over all time Cottingley Hall Care Home has 134 reviews.

Overall Experience

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Date Published

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Review from L H (Daughter of Resident) published on 28 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found the home very caring. I feel my mum is treated as one of the family. I have never had any concerns about the way she is cared for.

Reply from Josephine Gaupholm, Customer Adviser at Cottingley Hall Care Home

Thank you for your review of Cottingley Hall Care Home. We are pleased to hear that you feel that you mum is being well care for and treated like one of the family. We will share your comments with the home manager. The Bupa Customer Care Team


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Review from Kathleen S (Respite Resident) published on 23 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After a week in hospital I went to Cottingly Hall for respite care. Initially, I booked in for 3 weeks but because I was so happy there I stayed for 7 weeks. I have nothing but praise for the care I received. I was impressed by how hard all the staff worked as a team for the comfort and well being of
the residents. I became part of one big happy family, living in a beautiful home. Since I was there 11 years ago I noticed a big improvement in the activities. There is so much variety now which can only be good for the residents. I have to mention how good the meals were. They are a credit to the kitchen staff - tasty and nutritious food.

Reply from Gabriella Mills, Customer Adviser at Cottingley Hall Care Home

Thank you for your review of Cottingley Hall Care Home, we are pleased to hear that you enjoyed your stay and were happy with the care you received. We appreciate your comments on the care and kitchen staff, which we will share with the care homes manager. The Bupa Customer Care Team.


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Review from Jennifer H (Relative of Resident) published on 12 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A very pleasant and well-run home. The staff are helpful and considerate to both residents and guests.

Reply from Gabriella Mills, Customer Adviser at Cottingley Hall Care Home

Thank you for your review of Cottingley Hall Care Home, we are pleased to hear that you have had a positive experience of our home. We appreciate your comments on the staff and will share your comments with the care homes manager. The Bupa Customer Care Team.


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Review from Simon W (Son of Resident) published on 10 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has settled in the home better than I anticipated. He seems happy with all the staff and the care he is given. He has formed some good relationships with staff and a few of the residents. If he has had any issues they have been resolved quickly and to his general satisfaction. He participates
in most of the daily activities and enjoys keep fit and winning the quizes!

Reply from Gabriella Mills, Customer Adviser at Cottingley Hall Care Home

Thank you for your review of Cottingley Hall Care Home, we are pleased to hear that your father has settled in and is being well cared for. We appreciate your comments and glad that your father is enjoying the activities put on for the residents. The Bupa Customer Care Team.


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Review from Dave K (Son of Resident) published on 28 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Cottingley Hall came highly recommended to us by friends whose relations had been in residence. We were not disappointed. It has a real atmosphere of family and belonging. The team at the home genuinely care for the residents and invest personal time and emotion in their well-being. This was hugely
important for my brother and I who live at the other end of the country and needed assurances that our mum, who was terminally ill, was in safe hands in our absence. The management and nursing staff went the extra mile to ensure that we were kept informed of developments, day and night and nothing was ever too much trouble for them. I would recommend this home to anyone who wanted peace of mind for their relatives who are in need of care.

Reply from Gabriella Mills, Customer Adviser at Cottingley Hall Care Home

Thank you for your review of Cottingley Hall care home. We are pleased to hear that you have had a positive experience with the staff and that their care can give you peace of mind. We appreciate your comments and glad that your Mum was well cared for. Your comments will be shared with the care homes manager, The Bupa Customer Care Team.


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Review from P B (Respite Resident) published on 26 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can thoroughly recommend Cottingley Hall Residential Home.
Staff are most helpful.
There is always something to do.
The food and entertainment are excellent.
The staff are very attentive and helpful, nothing is too much trouble.
Rooms are very good.

Reply from Gabriella Mills, Customer Adviser at Cottingley Hall Care Home

Thank you for your review of Cottingley Hall, we are pleased to hear that you have had a positive experience of or care home. We are glad that the staff are supportive and approachable and will share this with the homes manager. We appreciate your comments on the entertainment and food provided for the residents and are glad that they are enjoyed. The Bupa Customer Care Team.


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Review from A K (Daughter of Resident) published on 24 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum spent the last two and a half years of her life at Cottingley. She was treated with dignity and respect. The staff treated her as if she were their own grandmother.
I could not have asked for more kindness, love and respect from the staff for my mum. She was very happy with the care she received.
I
do take some comfort in knowing that my mum's last few months of her life were at Cottingley, and not at any other care home.
Thank you.

Reply from Holly McGough, Customer Advisor at Cottingley Hall Care Home

Thank you for your review. We are pleased to hear about your mother's positive experience at Cottingley Hall and that you can speak so highly of the care she received during her stay there. We appreciate your comments and will share these with the home's manager. The Bupa Customer Care Team.


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Review from Lucinda P (Daughter of Resident) published on 30 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I and my family have found and continue to find, the staff and care provided by Cottingly Hall first rate. Our dad died here two years ago, he was treated with kindness and dignity, as were we. Our mum has been resident here ever since. The staff not only look after her and us well but genuinely care
about her. They also have, and use their common sense.

Reply from Natalie Krisman, Customer Service Adviser at Cottingley Hall Care Home

Thank you for sharing this and I am pleased that you have been well supported by our brilliant care staff.


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Review from Margaret P (Respite Resident) assisted by family/friend published on 25 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very pleasant stay in comfortable surroundings with relaxed and friendly company.

Reply from Stephen Rondel, Customer Adviser at Cottingley Hall Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your lovely comments about our home and our staff.


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Review from Sylvia B (Resident) published on 23 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have enjoyed it. The ladies and young men here have been nice. The food is good. I can't grumble about anything. I have my main meal in the restaurant which I like.

Reply from Jayne Duck, Customer services administrator at Cottingley Hall Care Home

Thank you for your review and kind words. I'm so glad to hear that you enjoyed your stay with us.


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Review from J B (Respite Resident) published on 17 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been looked after very well, nothing is too much trouble. Staff and residents are very friendly. Having said this, one morning, no one came to help me with dressing until 10 minutes before lunch, after ringing the bell twice. I nearly went to lunch in my nightie.

Reply from Jayne Duck, Customer services administrator at Cottingley Hall Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.


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Review from Betty E (Resident) assisted by family/friend published on 2 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I first came here the manager looked after me very well and saw to my every need. She even found me an electric chair with adjustable footstool. I have been here for nearly two years and I can't fault the home.

Reply from Jayne Duck, Customer services administrator at Cottingley Hall Care Home

Thank you for your review. I'm so glad to hear that you are happy and well cared for in our care I hope that you are enjoying the activities and have made new friends while you have been with us.


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Review from J C (Son of Resident) published on 12 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring and lovely staff who looked after my mum and dad really well. They quickly build an excellent rapport with them and were very attentive.


Their complex medical needs were treated in a very thorough fashion.


Reply from Jayne Duck, Customer Services Administrator at Cottingley Hall Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and staff.


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Review from Ray and Rose S (Friend of Resident) published on 9 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were extremely impressed with the care and kindness shown by all staff to our friend. Nothing was ever too much trouble and the nursing care was excellent.


The standard of accommodation was very good and spacious, clean at all times and very much cared for.


We hope not to need a care home,

but if we do, then we would be delighted to be at Cottingley.

Reply from Jayne Duck, Customer Services Administrator at Cottingley Hall Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.


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Review from M K (Friend of Resident) published on 29 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Manager and staff very helpful. Nothing was too much trouble. The only thing was the district nurses should have a special cupboard in the room, as they just took over my friend's wardrobe.

Reply from Jayne Duck, Customer services administrator at Cottingley Hall Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.


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Review from Pamela P (Respite Resident) published on 15 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Enjoyed my stay, cared for by wonderful staff.


I would recommend the care home to anyone. Thank you.


Reply from Jayne Duck, Customer services administrator at Cottingley Hall Care Home

Thank you for your review. I'm so glad to hear that you enjoyed your stay with us and hopefully you will come and stay with us again for some respite care.


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Review from A W (Nephew of Resident) published on 1 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Unfailingly good care for one week following surgery. Medical and general needs fully met.

Reply from Jayne Duck, Customer Services Administrator at Cottingley Hall Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.


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Review from Jenny M (Daughter of Resident) published on 18 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has dementia and I couldn't have found a nicer place for her. I am delighted with the level of care and attention. She bonded well with staff members joined in the activities and thoroughly enjoyed her stay.
I would highly recommend Cottingley Hall Care Home.

Reply from Jayne Duck, Customer Services Administrator at Cottingley Hall Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.


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Review from Christine P (Resident) published on 10 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment I entered the Court (Hall) the only words to describe it is warm, friendly and helpful, in other words, I will be happy to return.

Reply from Jayne Duck, Customer services administator at Cottingley Hall Care Home

Thank you for your review. I'm so glad to hear that you found your stay with us a pleasant and enjoyable time. We look forward to seeing you again.


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Review from Mark W (Son of Resident) published on 28 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother died in the care home on May 7th after 6 years and 4 months in residence. During this time she received the very best of care. She became very highly dependent in the later years and all staff responded with great professionalism, loving care and great tenderness. We could not fault anything
during this time. Cottingley Hall is a superb care home.

Reply from Jayne Duck, Customer Services Administrator at Cottingley Hall Care Home

So sorry to hear of your loss. Please accept our condolences. Thank you for your review. It is lovely to know that your mum received the best of care and I'm sure that in time when you look back you will have good memories of the time that your Mum spent with us.


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Current Review Score: 9.8 (9.849)

Overview of Review Score

The Review Score of 9.8 (9.849) out of 10 for Cottingley Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.849 for Cottingley Hall Care Home is calculated as follows: ( (160 Excellents x 5) + (24 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 186 Ratings = 4.849

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Cottingley Hall Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Dec 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 26 Feb 2025

Spacious rooms available for nursing and residential care - long and short stays available. Cottingley Hall was previously a private residence, giving it a real homely feel. Today, we still enjoy its gorgeous fireplaces, wood panelled hallways and high ornate ceilings. High quality furnishings give the home an extra special touch, along with our pretty landscaped gardens. All rooms have an en suite W/C or W/C with shower and flat screen TV.


Awards / Recognitions (2)

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Meet the Team (1)

Lorraine

Lorraine Hall

Job Title: Home Manager

Joined: 2020

I'm Lorraine, the home manager at Cottingley Hall, and I have been at Bupa for the last 5 years.


I love working here as we have created a home from home for residents and relatives; ensuring everyone feels safe and secure here.


I have 4 children and 19 Grandchildren, so my spare is spent being with them.