Cottingley Hall Care Home

Bradford Road, Bingley BD16 1TX
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9.8 134 Reviews
  • Cottingley Hall Care Home, Bingley
Cottingley Hall offers both long and short term stays, providing residential, nursing, convalescence and respite care. The care home also provides care for older people with a physical disability and palliative care.

A homely property, Cottingley Hall has a spacious interior with a great deal of thought gone into the furnishings and colour scheme. High ceilings add to the elegance of the living environments and there is also a sensory garden to enjoy.

Meals can be enjoyed in the traditional dining room or in the privacy of residents’ own room. Personalised cakes ensure that birthdays are always treated as special occasions.

Residents enjoy music and gardening, and reminiscence therapy is also organised to help those with dementia. Outings to places of interest make for a varied and interesting social calendar.

Cottingley Hall is able to take advance bookings for short stays with bookings of one week upwards - it could be a week to experience living here, a month while recovering from an operation or a more long-term move. Call for more details.

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Care Provided by Cottingley Hall Care Home

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Lorraine Randles (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (40)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Cottingley Hall Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Cottingley Hall Care Home Reviews (134)

Total of 134, showing 101-120
9.8

Cottingley Hall Care Home has a Review Score of 9.8 (9.849) out of 10, based on 16 reviews in the last 2 years. Over all time Cottingley Hall Care Home has 134 reviews.

Overall Experience

  • 108
  • 24
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Date Published

134
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Review from Michael H (Resident) published on 22 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff really so care!! Just like being in a five-star hotel with your own personal staff.

Reply from Jayne Duck, Customer services administrator at Cottingley Hall Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager


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Review from Patricia P (Resident) published on 19 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As I live alone, I took a one-week convalescence after a knee replacement. I had a very comfortable room with a good view. The food has been good and varied, the nurses and helpers are cheerful and friendly. Anytime visiting for my family was also appreciated. It has been a very happy week.

Reply from Emily Wilson, Customer Service Adminstator at Cottingley Hall Care Home

Thank you so much for your lovely review, we really appreciate your feedback. I am so pleased that you enjoyed your stay at Cottingley Hall, and that you would recommend this home to others. The Bupa Customer Care Team.


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Review from A N (Relative of Resident) published on 18 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care, food, cleanliness. Highly recommended.

Reply from Emily Wilson, Customer Service Administrator at Cottingley Hall Care Home

Thank you for your kind comments, I am so pleased that you would recommend Cottingley Hall to others. The Bupa Customer Care Team.


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Review from I K (Resident) assisted by family/friend published on 5 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Absolutely excellent. Staff were fantastic and very caring.

Reply from Emily Wilson, Customer Service Administrator at Cottingley Hall Care Home

Thank you for your feedback, we really appreciate it. I am so pleased that you would recommend Cottingley Hall to others. I will share your feedback with the home's manager. The Bupa Customer Care Team


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Review from A P (Son of Resident) published on 5 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum came to Cottingley Hall after the hospital. She came specifically to convalesce and recover her strength after months of illness.
The very good quality of care provided my the staff at Cottingley Hall enabled mum to recover her mobility to the point she could move home.

Reply from Emily Wilson, Customer Service Administrator at Cottingley Hall Care Home

Thank you for sharing your lovely review with us, we really appreciate your feedback. I am so pleased that you were happy with the support Cottingley Hall provided for your Mum and that she made a good recovery. The Bupa Customer Care Team.


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Review from Christine W (Daughter of Resident) published on 4 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cottingley Hall is a very happy, caring, welcoming home, with good overall standards and some excellent staff. I have no hesitation in recommending it to anyone looking for a good quality care home.

Reply from Emily Wilson, Customer Service Administrator at Cottingley Hall Care Home

Thank you for sharing a lovely review with us, we really appreciate your feedback. I am so pleased that you are impressed with Cottingley Hall and their staff, and that you would recommend this home to others. I will share your kind comments with the home's manager. The Bupa Customer Care Team.


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Review from David H (Son of Resident) published on 31 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father seems very happy with his care, food and environment which is all we wanted.

Reply from Jamie Barrett, National Development Manager at Cottingley Hall Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.


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Review from D I (Son of Resident) published on 31 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Cottingley Hall since November 2011 and is very happy with all aspects of the home and care provider.

Reply from Jamie Barrett, National Development Manager at Cottingley Hall Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.


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Review from E T (Resident) published on 31 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent all around.

Reply from Jamie, National Development Manager at Cottingley Hall Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.


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Review from Olga F (Resident) published on 28 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a permanent resident since June 2013, having been in respite in May 2012. My experience here has been very possible. The only downward side has been occasional difficulty with the recruitment of staff which applies to all homes. Staffing at the moment is excellent.

Reply from Jamie, National Development Manager at Cottingley Hall Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.


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Review from Jane B (Goddaughter of Resident) published on 28 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are excellent, make the residents feel like individuals. Excellent activity program. Lovely and clean. Staff provide everything that my relative needs, some more encouragement to join activities would be good but understand you can't force. Facilities are excellent, I always feel welcomed and
confident that any concerns will be dealt with.

Reply from Jamie, National Development Manager at Cottingley Hall Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.


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Review from Tony G (Son-in-law of Resident) published on 27 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home has a warm friendly atmosphere, staff are caring and sympathetic to resident's needs. Daily entertainment and activities are provided that keep residents involved and active. In general, Cottingley Hall has the feel of a good quality hotel.

Reply from Jamie, National Development Manager at Cottingley Hall Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.


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Review from Susan V (Daughter of Resident) published on 27 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Manager and staff at the care home have always been extremely helpful and it seems that nothing is too much trouble. They always keep me informed of my mother's condition. I have to say that the events that they have put on for the residents and family of the residents have been very well organised
and a lot of hard work has been put into the events to make them special. I have to say that the Mad Hatter's tea party was especially good. The weather marred the event and I do think that a small tent shared between the care homes in the Bupa group would be a worthwhile expenditure as the staff were having to wheel the residents in an out to avoid the showers and that broke the event up which was a real pity as so much hard work had gone into it and would have meant that the barber shop singers could have continued singing to the residents under cover.

Reply from Jamie, National Development Manager at Cottingley Hall Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.


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Review from Maragaret P (Resident) published on 27 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I went to Cottingley Hall in January 2017 following a stay in hospital after I had broken my left hip in a fall in December 2016. I had in fact been there several years earlier in which I had broken my right hip in a fall in Istanbul but I couldn't really remember it.
This time, however, I shall never
forget the skill, understanding and complete kindness of the way I was treated by all the staff. It was an experience I shall never forget with the unwavering gratitude. I will look back on my weeks there with pleasure and gratitude for the treatment I received. I can't praise it highly enough.

Reply from Jamie, National Development Manager at Cottingley Hall Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Charlotte M (Granddaughter of Resident) published on 27 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff really nice and friendly and attentive. I feel confident that my nana is getting the care she needs.
We come and visit at least a few times a week and standards never slip.
There are lots of activities for residents to do and families can get involved too. I really enjoyed the meeting
on Valentine's Day.
I personally think it's brilliant and excellent value for money.
The management is exceptional.

Reply from Jamie, National Development Manager at Cottingley Hall Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Doreen F (Resident) published on 26 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very nice pleasant place to be looked after. Everyone is helpful, willing and kind.

Reply from Rose Pickering, Customer Service Administrator at Cottingley Hall Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from R N (Nephew of Resident) published on 16 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Nice pleasant staff but only one cheap print on three walls and a tiny flat screen television that my relative can barely see. The property itself needs lots of TLC.

Reply from Rose Pickering, Customer Service Administrator at Cottingley Hall Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Anne M (Daughter of Resident) assisted by family/friend published on 23 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at Cottingley Hall are absolutely wonderful. Nothing is too much trouble. My dad's room is light and spacious. He has enjoyed being able to eat his meals in his room. The food is lovely and caters well for his needs and preferences. There is a family atmosphere in the home where every
special occasion is celebrated. My dad and I have been made to feel truly at home here! Thank you, Cottingley Hall.

Reply from Rose Pickering, Customer Service Administrator at Cottingley Hall Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from B S (Resident) assisted by family/friend published on 19 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Respite care due to a fall at own home. Confusing to move to care facility after being in own home and able to eat, sleep etc when suited. Staff lovely but lots of them. Food excellent, good variety sensible menu. Clean tidy large room, very comfortable.

Reply from Emily Wilson, Customer Service Administrator at Cottingley Hall Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Karen R (Friend of Resident) published on 19 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On arrival at the home, we were greeted with great respect and dignity. As this was initially respite care, we were not sure what to expect. It soon became apparent that this was a home full of care and committed to residents, family and visitors well-being. The level of professionalism was always without
fail, excellent but with genuine empathy. This never altered when a permanent placement was needed and this level of care maintained til the end.

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Current Review Score: 9.8 (9.849)

Overview of Review Score

The Review Score of 9.8 (9.849) out of 10 for Cottingley Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.849 for Cottingley Hall Care Home is calculated as follows: ( (160 Excellents x 5) + (24 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 186 Ratings = 4.849

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Cottingley Hall Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Dec 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 26 Feb 2025

Spacious rooms available for nursing and residential care - long and short stays available. Cottingley Hall was previously a private residence, giving it a real homely feel. Today, we still enjoy its gorgeous fireplaces, wood panelled hallways and high ornate ceilings. High quality furnishings give the home an extra special touch, along with our pretty landscaped gardens. All rooms have an en suite W/C or W/C with shower and flat screen TV.


Awards / Recognitions (2)

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Meet the Team (1)

Lorraine

Lorraine Hall

Job Title: Home Manager

Joined: 2020

I'm Lorraine, the home manager at Cottingley Hall, and I have been at Bupa for the last 5 years.


I love working here as we have created a home from home for residents and relatives; ensuring everyone feels safe and secure here.


I have 4 children and 19 Grandchildren, so my spare is spent being with them.