Review from B S (Resident) published on 3 October 2016
Submitted via Postal Card • Report

Overall Experience

I cannot praise this establishment enough. It is excellent. My stay has been excellent. The management and staff are wonderful. I cannot praise the staff enough. They are most helpful. The rooms are very comfortable and I have nothing but praise for the cleanliness of everything.

Reply from Jayne Duck, Customer Services Administrator at Cottingley Hall Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from A H (Resident) published on 5 September 2016
Submitted via Postal Card • Report

Overall Experience

Full-time care. Nursing operated help when necessary. Meals served promptly and snacks in between. Only concern - bell not answered promptly sometimes during the night and early morning - staff very busy.

Reply from Rose Pickering, Customer Service Administrator at Cottingley Hall Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Michael B (Resident) published on 17 August 2016
Submitted via Postal Card • Report

Overall Experience

Short recuperation stay following operation. Everyone at the home from management, nursing staff, care staff, hostesses, and maintenance were attentive to my needs and went out of their way to make me relax and feel comfortable.

Reply from Jayne Duck, Customer Services Administrator at Cottingley Hall Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from P (Resident) published on 21 July 2016
Submitted via Postal Card • Report

Overall Experience

I have no problem saying how kind and helpful the staff have been to me. I have enjoyed my meals and the way the staff have treated me.

Reply from Emily Wilson, Customer Service Administrator at Cottingley Hall Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from Susan D (Daughter of Resident) published on 20 July 2016
Submitted via Postal Card • Report

Overall Experience

Excellent place for my mum. She has absolutely loved the experience. She was very well looked after and her health has improved in just 7 days!! Amazing. Staff were excellent in every aspect needed when looking after elderly patients and patient understanding, professional, caring, dependable, the list

goes on.

Reply from Lydia Waller, Customer Service Administrator at Cottingley Hall Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Julie A (Daughter-in-law of Resident) published on 4 July 2016
Submitted via Website • Report

Overall Experience

My father in law visited Cottingley Hall Nursing Home on day care for 4 days during June 2016. We wanted to know that he would be safe and well looked after. He found the food to be of an excellently high standard. He said that all the staff were caring, helpful and really nice and friendly. There was

entertainment every day to keep him occupied although he chose to sit and observed as he did not want to join in all the activities.
The home was spotlessly clean and inviting. Although the home did him the world of good, it got him up and out in a morning and it got him doing something instead of being sat in front of the telly at home, he did feel that the residents were a bit old for him. Despite the fact that he is in his 80's!
We would highly recommend the home and will definitely be going back if the need arises. I would like to take this opportunity to thank all the staff for their help and for looking after my father in law and ensuring his safe keeping.

Reply from Rose Pickering, Customer Service Administrator at Cottingley Hall Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Andrew R (Son of Resident) published on 28 June 2016
Submitted via Postal Card • Report

Overall Experience

My mother had been a resident at the home for 6 years. During this time I never had any cause to complain for any reason. The staff were exceptional and very professional. The home is outstanding. Quality of food is second to none equal to a first class home.

Reply from Rose Pickering, Customer Service Administrator at Cottingley Hall Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Geraldine T (Resident) published on 10 June 2016
Submitted via Postal Card • Report

Overall Experience

I am here for respite. Everybody has been so good in every way.
Could not complain.

Reply from Rose Pickering, Customer Service Administrator at Cottingley Hall Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Cathy C (Resident) published on 4 May 2016
Submitted via Postal Card • Report

Overall Experience

An impressively warm welcome set the scene for my on-going stay at Cottingley Hall. In fact, after a week at another Bupa Care home, I was overwhelmed by everything her. Almost everyone on duty that day came to say hello. This was not the case at the other care home. Here nothing is too much trouble

for each every member of staff, led by the manager, who excels in all aspects of her role and responsibilities, the staff consistently maintain the very high standards that have been set. They are all kind, caring, thoughtful, committed and dedicated to their cause. My praise for them could not be higher. I am here to convalesce after a fall and other health issues. Cottingley Hall is playing a vital role in my recovery.

Reply from Lydia Waller, Customer Service Administrator at Cottingley Hall Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Anne (Niece of Resident) published on 21 April 2016
Submitted via Website • Report

Overall Experience

My aunt was in Cottingley Hall for about 9 months prior to her recent death there. I wouldn't hesitate to recommend this care home. The home is very pleasant and light, the decor is lovely and the whole place has a non-institutional feel. The gardens are beautiful and have recently been improved. Food

is very good and served in lovely surroundings. There is also a good range of activities for those who want to take part. But it is the people that really make this home. There is always a cheerful atmosphere and all members of staff are friendly and caring to both residents and visitors. Residents are treated with kindness and respect and are always listened to. The care given to my aunt in her last few weeks was superb, as was the support given to her family. Even in a relatively short time it felt that the staff here had become like a second family to her and we will always be grateful for that.

Reply from Lydia Waller, Customer Service Administrator at Cottingley Hall Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. We send our condolences and are glad we could provide a final home for your aunt where she felt happy and comfortable. The Bupa Customer Care Team

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Review from D B (Son of Resident) published on 11 February 2016
Submitted via Website • Report

Overall Experience

My mother has been at CH for nearly 6 years. There is care and there is tender loving care (TLC), which CH scores highly on both.

The staff do care which is always reassuring and the home is well managed.

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Review from D M (Son of Resident) published on 28 September 2015
Submitted via Website • Report

Overall Experience

Can I offer the following feedback on our visit to Cottingley Hall

My wife and I would like to thank you for taking time to show us around your beautiful Nursing Home on 22nd September we both left with our faith restored in elderly care and what the best on offer is! This after what had been a

very difficult and distressing day having visited some facilities with less professional independent and group owned homes in the Bradford area. Our thoughts on leaving Cottingley Hall were that you set the standard that others should aspire to! At every point on our visit whoever we passed took time to say hello and offered a friendly smile, other homes seemed to overlook this most basic reassurance that good care is on offer. Excellent location, staff and facilities.

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Review from Sue W (Daughter of Resident) published on 13 August 2015
Submitted via Website • Report

Overall Experience

My two sisters and I sadly lost our mum last month, in July. We would just like to say a huge thank you to ALL the staff at Cottingley, who made mums last days as good as ever they could be, under the circumstances.
Mum had lived at Cottingley for over two years, and had always been treated with extreme

patience and care, but at the very end of her life it was lovely for her, and for all of us, that she could remain in her own room, in her own bed, with all her family around her, and being cared for by people who she knew and could recognise. Not only was mum well-cared for during these last days, but so were we, her family. I cannot thank everyone enough for all the help, care, love and support shown to us all which would have been impossible had mum had to go into a hospital.
I would most certainly recommend Cottingley Hall to anyone looking for high quality care for their friend or relative.
Yes, the house and grounds are wonderful - but it is the wonderful people working here who make it so special.

Love and thanks to you all, from Beryls family.

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Review from Gemma H (Friend of Resident) published on 28 July 2015
Submitted via Website • Report

Overall Experience

I have been to visit Cottingley Hall on a number of occasions now. I have always found all of the staff so warm and welcoming. The manager is extremely approachable and always on hand to speak to you. Even staff I have never met before greet me as though they know me in such a kind way. I have seen

how the staff interact with residents and I am awed with how well they cope with the different conditions that they are given to deal with every day.
I came last week whilst the summer fair was on and could see how hard all of the staff worked to make the day special for the residents.
I would recommend this home to anyone looking for care for their relatives/friends etc. :-)

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Cottingley Hall Care Home

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